Sustainability

Reducing our environmental impact starts with knowing our numbers. We monitor and report our CO2 emissions in line with international and regional regulatory frameworks, including CORSIA and the EU ETS, supporting the aviation industry's collective goal of net-zero carbon emissions by 2050. This gives us a clear baseline and a foundation for monitoring our progress, transparently, over time.

Sustainable Aviation Fuel (SAF) represents a key lever for the decarbonization of aviation, as it significantly reduces lifecycle CO₂ emissions compared to conventional jet fuel. Air Serbia already uses SAF as part of its fuel mix and is working to expand its use in the years ahead, in step with the ReFuelEU Aviation mandate and the industry-wide transition toward more sustainable fuel sources.

We recognize that the communities living around the airports we serve are directly affected by aircraft noise, and we take that impact seriously. Our aircraft are certified in accordance with ICAO Annex 16. During take-off and landing, we apply strict Noise Abatement Procedures and actively participate in the noise-management programs run by the airports in our network, working to keep our impact on local communities to a minimum.

Our people are what drive Air Serbia, and looking after them is a responsibility we take seriously. We are committed to a safe, healthy and respectful workplace where every individual is valued, backed by strong occupational health and safety practices and a culture where open discussions can always be held freely. Diversity and equal opportunity run through everything we do, from the cabin to the cockpit to the boardroom, with a growing share of women across the business and regularly reviewed, fair, and consistent pay practices for all employees.

We invest in our people at every stage of their career. Our Leadership Program equips managers with the skills to develop their teams, while our Pilot Cadet Program, run in partnership with Serbia's Aviation Academy, opens a clear path into the cockpit for the next generation of pilots, providing them with a professional pilot licence. Within the company, we nurture a culture that always prioritizes promoting from within, so the valuable experience and knowledge our people gain stays and permanently grows with the company.

Providing support to the communities we serve is part of who we are. We support initiatives that help children and young people thrive, stand ready to bring people home in moments of crisis, and walk alongside patients travelling abroad in search of the care they need, because being there when it matters most is what community means to us.

Our Volunteer Club brings employees together to support local communities through a range of initiatives and partnerships. By encouraging active participation and a spirit of solidarity, we strengthen our connection with the communities in which we operate and create a positive impact that extends beyond our daily business operations.

Air Serbia operates under a dual-board governance model, with a clear distinction between supervisory oversight and executive decision-making. The Shareholders' Assembly, Supervisory Board and Executive Board each hold defined responsibilities, and women hold a majority of seats across our governance bodies, reflecting our commitment to diverse and balanced leadership. Day-to-day decision-making is guided by our Manual of Authority, which sets out clear lines of responsibility and accountability across the organization, while a dedicated Sustainability Committee oversees the implementation of our ESG strategy and reports on its progress to senior management.

Our Code of Business Conduct sets out the standards of ethical behaviour expected of everyone acting on Air Serbia's behalf, from employees and directors to agents and partners, with a zero-tolerance approach to corruption and anti-competitive conduct. It is supported by a dedicated Conflict of Interest Manual and a Whistleblower Policy, and by a confidential Ethics Line available to employees and third parties alike, ensuring that concerns can always be raised and addressed.

Responsible business starts with clear rules, consistently applied. Our sustainability commitments are backed by a comprehensive set of internal policies, including our Sustainable Development Policy, Health, Safety and Environment (HSE) Policy, Equal Opportunity Policy and  Employment Rulebook, translating our commitments into clear standards and everyday practice across the company.

Protecting the data entrusted to us by our passengers, employees and partners is a core responsibility. We comply with GDPR and applicable national data protection law, under the continuous oversight of the appointed Data Protection Officer, and we regularly test and improve our systems through expert security assessments and penetration testing.