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Flight cancelled?
Apply now to receive a voucher worth your ticket + 10% (airport taxes are refunded in the amount paid).
We want to help you if your flight is cancelled due to changes in traffic. If you do not know the new date of your trip at this time, we can offer you a special voucher worth the price of your ticket and additional services (if any), increased by 10% of the net fare, fuel tax (YQ) and additional services (if any). The bonus will not be added on airport taxes.
The voucher is valid for one year from the date of issue.
Changed your mind about the trip?
If you voluntarily cancel your trip, you can ask for a voucher that will be calculated according to the conditions of your tariff and associated fees.
If you paid for your tickets with payment cards issued in Russia, we offer you the option to transfer the value of your ticket in accordance with the terms of your tariff to a voucher that will be valid for one year. The bonus applies to these tickets only in case of flight cancellation.
If you used the flight, but the departure time was unduly delayed, you do not qualify for a refund by voucher. In this case, please fill out a claim for compensation.
Refund of tickets purchased through the website is now possible via our app, up to 24 hours before departure.
FAQ
Yes. Your ticket will be refunded according to conditions of fare paid.
Additionally, you can apply to receive a voucher that will be calculated according to the terms of the fare and associated fees.
Passengers with reservations for canceled flights will be automatically notified of the options available to them.
Available options are:
- Free change of travel date within +/- 7 days of the canceled flight
- Free change of destination, within the Air Serbia network, for destinations of similar mileage, within +/- 7 days
- Voucher
- Refund
You should contact the Air Serbia Contact Centre or the nearest Air Serbia Office. Our staff will give you all the necessary information and offer you the options available.
All passengers whose flights have been cancelled will be notified in advance via e-mail and/or SMS, provided their contact information was correctly entered in the booking record.