Earn Points

Points will be credited to the Member’s account after the flight has been completed. The posting process may take several days and is subject to verification of travel details. If the points are not credited, Members may submit a request for retroactive points crediting within 6 months after the trip.

Yes they do. For Blue status they are valid for 1 year from the day they have been accrued. For Bronze status they are valid for 2 years from the day they have been accrued. For Silver status they are valid for 2 years from the day they have accrued. For Gold status they are valid for 3 years from the day they have accrued. Award points are valid from the date of accrual until the last day of the month in which the 12/24/36-month period expires.

If a member did not provide their membership number prior to the completion of the flight, they may submit a request for retroactive points crediting via the official “Retro claim” form within their profile on the Air Serbia website or mobile application. The member is required to enter the ticket number and/or the document number for the ancillary service for which they are requesting retroactive points credit in the form. Retroactive points crediting is processed only for the member who submitted the request. In other words, if there are multiple passengers within the same reservation, each of them must submit an individual request for retro claim; otherwise, only the passenger who submitted the request will receive the corresponding points. Points will be awarded exclusively after successful data verification and confirmation that the member personally used the specified flight. A request for retroactive points crediting may be submitted no later than 6 months from the date the flight was completed. Requests submitted after this deadline will not be considered, and the points will be deemed permanently forfeited. New members are entitled to retroactive points crediting for flights completed within up to 3 months prior to the date of enrollment in the Elevate Loyalty Program. The same conditions apply to these flights as to flights completed after enrollment—points are awarded only for flights marketed and operated by Air Serbia. Points will not be awarded for the portion of the ticket or ancillary services that were paid using points (points are not earned on points).

In the Elevate loyalty program, there are two types of points: points and tier points. Points form the basis for redeeming reward services within the Elevate loyalty program. These points have value exclusively within the loyalty program and can be used to issue reward tickets, request an upgrade to a higher travel class, or purchase other additional services offered by the airline. When any of these services are redeemed, the corresponding number of points is permanently deducted from the member’s account, without affecting their achieved status level.

Tier points are used solely to determine and achieve tier status (e.g., Silver, Gold) within the Elevate loyalty program. They cannot be redeemed for reward tickets or other services. Tier points are accumulated during the qualification period and define the benefits a member will enjoy. Unlike points, tier points are not “spent”; instead, their balance resets at the end of each calendar year.

“Qualification period” – Status validity: The status level is valid from the date it is earned until the end of the following calendar year.

Example: If a member earns status in February 2026, it will be valid until December 31, 2027.

Qualification period: Tier points and flight segments collected from January 1 to December 31 of the following year are counted toward maintaining the current tier or upgrading to a higher tier. To retain their current tier or move to a higher tier, members must accumulate the required number of status points or flight segments within the defined qualification period.

You can earn points on flights operated by Air Serbia (including flights based on wet lease agreements) for tickets whose number begins with 115. Flights operated in cooperation with other airlines (code-share and interline) are currently not eligible for earning points, but will be gradually introduced in the future. Points are earned only on the base fare, not on the applicable taxes and fees.

You can find your current point balance on My Elevate page under points section.

Members can earn points in the following ways:

• By purchasing and flying on flights operated by the airline;
• By purchasing and using ancillaries;
• Through special offers or activities announced by the airline at a later date.

Earning points through flight purchases applies to all flights marketed and operated by Air Serbia, including wet lease flights, for tickets whose number begins with 115. Code-share and interline flights are currently not eligible for earning points, but will be gradually introduced in the future. In order for points to be credited to the account, the flight must be completed and the member must have been physically present on the flight. Points are earned based on the base fare paid by the member, excluding taxes and fees. Points will automatically appear in the member’s account within a few days after the flight has been flown. Ancillaries that qualify for earning points include: extra baggage, additional sports equipment, seat reservation, pets in cabin, unaccompanied minor service, Air Serbia Premium Lounge passes, priority boarding, priority baggage, priority check-in, fast track, upgrade to a higher travel class, oxygen on board, priority packages, and celebration packages.