Refund form

By filling in the form and sending it by e-mail to refunds@airserbia.com, you agree to be refunded according to the fare conditions of the ticket you bought.

Flight

Please tell us which flight your request refers to:

Reservation number (PNR) Ticket number Flight number From To Flight date

Upload necessary files

Copy of boarding pass

Flight Itinerary

EMD

Copy of baggage tag(s)

Property Irregularity Report

Damage Report

Copy of receipt(s)/proof of purchase for the damage baggage

Copy of receipt(s)/proof of purchase for the missing items

Copy of receipt(s)/proof of purchase

Photos of damaged baggae

Supported file formats: .jpeg, .gif, .png and .pdf

Maximum filesize per document is 2mb

Additional information

Claim details

Your information

First name Last name Email Repeat email Phone Address Country

Finances

Ticket was purchased:

via website
through Contact Centre

I want the amount to be reimbursed:

as a voucher
to my bank card

Voucher terms of use

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Passenger Support