airserbia.com
| Service | Economy | Business |
| Online booking | Free of charge | |
| Change travel date online via Manage Booking | Fees may change depending on fare conditions. Fees for travel from the U.S. can range between 200 USD and 400 USD, while for travel to the U.S. fees can range between 100 EUR and 300 EUR. Fare difference may apply based on availability. | |
| Cancel a ticket through online refund request | Cancellation fees depending on fare conditions. Cancellation fees for travel from the U.S. can range between 250 USD and 500 USD, while for travel to the U.S. fees can range between 160 EUR and 500 EUR. | |
| Change and cancellation processing fee | N/A | |
Contact Center
| Service | Economy | Business |
| Book a redemption ticket | Free of charge | |
| Change travel date for redemption ticket | Date change can be processed up to 24h prior to the flights departure for a fee of €25, per person, per change. Change of date within 24h prior to departure is not permitted. In case of no-show, change is not permitted. | |
| Cancel a redemption ticket before departure | In case of cancelation at least 24h prior to departure, a refund fee of 10% of used Guest miles will apply. Airport taxes are refundable. In case of cancelation less that 24h prior to departure, miles are non-refundable. Airport taxes are refundable. | |
| Cancel a redemption ticket if no show | Miles are non-refundable. Airport taxes are refundable. | |
| Name correction (First & Second name rotated, Last name change - maiden into married name, Missing and/or maximum three wrong characters in either First or Last name) | Name changes (i.e. James Smith to Charles Williams) are not permitted. Correction fee of 20 EUR/23 USD will be charged. | |
| Origin & Destination rotation (i.e. You have booked Belgrade-Amsterdam ticket instead of Amsterdam-Belgrade). The error was reported within 24 hours after the ticket purchase. | 50 EUR/55 USD. Fare difference may apply based on availability. | |
| Month error (i.e. You booked 15 April instead of 15 March). The error was reported within 24 hours after the ticket purchase. | 50 EUR/55 USD. Fare difference may apply based on availability. | |
Air Serbia Office at Belgrade Nikola Tesla Airport
| Service | Economy | Business |
| Name correction (First & Second name rotated, Last name change - maiden into married name, Missing and/or maximum three wrong characters in either First or Last name) | Name changes (i.e. James Smith to Charles Williams) are not permitted. Correction fee of 20 EUR/23 USD will be charged. | |
| Origin & Destination rotation (i.e. You have booked Belgrade-Amsterdam ticket instead of Amsterdam-Belgrade). The error was reported within 24 hours after the ticket purchase. | 50 EUR/55 USD. Fare difference may apply based on availability. | |
| Month error (i.e. You booked 15 April instead of 15 March). The error was reported within 24 hours after the ticket purchase. | 50 EUR/55 USD. Fare difference may apply based on availability. | |
Air Serbia Retail Shops
| Service | Economy | Business |
| Name correction (First & Second name rotated, Last name change - maiden into married name, Missing and/or maximum three wrong characters in either First or Last name) | Name changes (i.e. James Smith to Charles Williams) are not permitted. Correction fee of 20 EUR/23 USD will be charged. | |
| Origin & Destination rotation (i.e. You have booked Belgrade-Amsterdam ticket instead of Amsterdam-Belgrade). The error was reported within 24 hours after the ticket purchase. | 50 EUR/55 USD. Fare difference may apply based on availability. | |
| Month error (i.e. You booked 15 April instead of 15 March). The error was reported within 24 hours after the ticket purchase. | 50 EUR/55 USD. Fare difference may apply based on availability. | |