What area can we assist you with today?
- I want to make a booking
- I want to change an existing booking
I want to inquire about a voucher
If your flight is cancelled, you are entitled to a voucher in the value of your ticket, and ancillaries (if any) plus 10% of the net fare, fuel tax (YQ) and ancillaries (if any). Bonus will not be awarded toward any of the airport taxes
If your flight is not cancelled, but you don't want to travel anymore, you are entitled to a full refund of the fare, YQ, and ancillaries (if any), the voucher is valid until 31 December 2021 and can be redeemed for any Air Serbia operated flight for a travel date no later than 31 December 2021*. If you purchased the ticket through an agency and a distribution cost fee (YR) has been charged, that amount will not be included in the voucher.
For more details, please click here.
I want to inquire about a refund
I have booked a ticket on airserbia.com ›
I have booked a ticket at an Air Serbia office - Please contact the ticketing office where the tickets were purchased ›
I have booked a ticket via Contact Centre - I would like to fill in form › / I would like to call you ›
I have booked a ticket via agency - Please contact the agency where tickets were bought
Office or agency have been closed permanently ›
Have you reviewed our baggage policy? Detailed information is available here.Baggage information ›
- Traveling with your pets
Have you reviewed our Special Assistance facilities? Detailed information is available here.Special assistance information ›
I would like to submit a Special Assistance request ›
Special meals are on offer for flights between Belgrade and New York. You may order your special meal anytime from the moment you make your booking to 24 hours before take-off (48 hours before take-off, if ordering a Kosher meal). Simply order the desired meal via our Contact Centre or Air Serbia offices, or add one while booking on airserbia.comSpecial meals offer ›
I have already booked my ticket, but I would like to order a special meal ›
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