Air Serbia

Distribution Cost Fee (DCF)

Frequently asked questions

  • 1. What is the Distribution Cost Fee (DCF)?

    Distribution Cost Fee is a charge that applies to all booking made via global distribution systems (GDS). It is collected at the time of ticketing and is intended to alleviate the charges imposed by GDS to Air Serbia.

  • 2. What is the DCF amount?

    The DCF level is fixed at EUR 4.00 per Air Serbia marketed segment and applies globally

  • 3. How and when will the DCF apply?

    Effective for ticketing from March 28th, 2021 and onwards, the DCF will apply per segment, whenever Air Serbia participates as a marketing carrier in the itinerary. DCF does not apply to EMDs.

    • One-way BEG-ZRH (1 marketed segment): DCF applies once (x1) = EUR 4.00
    • One-way CDG-x/BEG-TIV (2 marketed segments): DCF applies twice (x2) = EUR 8.00
    • Round trip BEG-JFK-BEG (2 marketed segments): DCF applies twice (x2) = EUR 8.00
    • Round trip TIV-x/BEG-JFK-x/BEG-TIV (4 marketed segments): DCF applies 4 times (x4) = EUR 16.00
  • 4. How will DCF apply with Codeshare and interline partner Airlines

    The Distribution Cost Fee applies per segment regardless of operating carrier whenever JU is the marketing carrier. Where multiple marketing carriers appear on a ticket, the Distribution Cost Fee applies only to the segment where JU participate as marketing carrier.

    The surcharge applies irrespective of the ticket stock. In cases where JU is marketing carrier on a ticket issued by another airline, the surcharge will be collected.

  • 5. How will the DCF be collected?

    The Distribution Cost Fee is part of the "total amount" on the ticket. It is displayed in the tax box similar to other fees/taxes/surcharges.

    The DCF is filed by using the "YR" tax code and will be priced automatically during fare quotation by GDSs.

  • 6. Exceptions
    1. Infants without a seat.
    2. Some markets may be exempted from the DCF for regulatory or other reasons
  • 7. Is this channel fee a common practice in the industry?

    Yes, for several years now, Airlines around the world are collecting fees in order to offset the costs of distribution in GDSs.

  • 8. How can I avoid the DCF?

    The DCF is applied to bookings created via GDS channels. Bookings created in the direct channel do not incur a DCF. Travel Agents may use Air Serbia web site to issue tickets for their customers without the DCF. Other direct channels are available as well including Air Serbia Mobile App, Contact Center and Retail Shops.

  • 9. Reissues

    During reissue/exchange DCF is collected on the additional segments added to the itinerary.

    Examples:

    • Ticket having 1 segment (DCF x1), reissued to ticket with 1 segment:
    • No additional DCF should be collected
    • Ticket having 1 segment (DCF x1), reissued to ticket with 2 segments:
    • One additional DCF should be collected
    • Ticket having 2 segments (DCF x1), reissued to ticket with 4 segments:
    • Two additional DCF should be collected
    • Ticket having 2 segments (DCF x2), reissued to ticket with 1 segment:
    • Remaining DCF will not be refunded, but considered as paid to new ticket and respective Refund Applications (if any) will be rejected
  • 10. Handling of tickets with issued by GDSs before 28th of March 2021

    Unused Tickets issued before 28th of March 2021 (without DCF) and reissued after the 1st of Jan 2021: DCF will be collected for all segments

    Partially used Tickets, issued before 28th of March 2021 (without DCF) and reissued after 1st of Jan 2021: DCF will be collected for all

    Unused Tickets, reissued before 1st of Jan 2021 (without DCF) and reissued after 1st of Jan 2021: DCF will be collected

  • 11. Refunds

    DCF in non-refundable on voluntary basis (full refund permitted on involuntary basis).

  • 12. Where can I check for updates on this policy?

    Updates will be published here whenever any change or amendment is made.