Air Serbia

Frequently asked questions about flights and tickets

  • Why did Air Serbia cancel some of its flights?

    Air Serbia may cancel flights for operational reasons, or due to events defined in air transport as force majeure. Passengers with bookings affected by these cancellations will be handled in accordance with regulations.

  • Which routes does Air Serbia serve at the moment?

    We will continue to update our flight schedule daily, in keeping with official company policies and in compliance with the decisions of (national and international) authorities affecting the operation of Air Serbia. We will keep the safety and health of our passengers first.

    Destinations we fly to

  • What options are offered to those whose flights have been cancelled?

    Passengers with bookings affected by these cancellations will be automatically informed about their options.

    By clicking on the link in the e-mail, passengers can choose the best option via our self-service platform.

    • Free change of travel date within +/- 7 days of the cancelled flight
    • Free change of destination within the Air Serbia network, for destinations with similar mileage, within +/- 7 days of the cancelled flight
    • Vouchers
    • Refunds
  • How will affected passengers be notified of the cancellations?

    All passengers whose flights have been cancelled will be notified in advance via e-mail and/or SMS, provided their contact information was correctly entered in the booking record.

  • How soon can passengers redeem their refund or re-book the canceled flights?

    Passengers should contact the Air Serbia Contact Centre or the nearest Air Serbia Office.

  • Will Air Serbia pay compensation for cancelled flights in line with regulations?

    Air Serbia will obey relevant regulations regarding the compensation when the cancellation is caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken.

    In line with Serbian regulations, in case of flights that are cancelled two weeks prior to departure or more, or due to extraordinary circumstances or due to a decision of respective authorities, compensation will not be paid, while re-routing or original fare refund will be offered. For voluntary cancellation, performed by passengers, compensation will not be paid and re-routing or original fare refund will not be offered.

  • Procedure in case of flight cancellation. What shall I do?

    You should contact the Air Serbia Contact Centre or the nearest Air Serbia Office. Our staff will give you all the necessary information and offer you the options available.

  • I don’t want to travel anymore even if my flight was not cancelled. Can I apply for a refund?

    Yes. Your ticket will be refunded according to conditions of fare paid.

    More information about refunds

    Additionally, you can apply to receive a voucher that will be calculated according to the terms of the fare and associated fees.

    More information about vouchers

  • Which countries have introduced any type of travel ban?

    Please refer to the following IATA Travel Centre website

  • 10. Why isn’t the online check-in service available?

    Online check in is available for many destinations, in line with conditions of entry into the country of destination. Please be informed about travel restriction and your eligibility to travel and check the latest information from relevant authorities at your destination country. 

  • What are the rules for transfer passengers? Are there any special restrictions from Serbia for transfer passengers in general? i.e. long layovers not allowed to leave airport etc.? Can foreign nationals come to Belgrade and drive further etc.?

    For information regarding entry into Serbia and driving further, please visit the official COVID-19 website of the Republic of Serbia or Ministry of Foreign Affairs of the Republic of Serbia website

  • Does Air Serbia apply any restrictions for hand luggage on board?

    Air Serbia is constantly monitoring and adapting its procedures for hand luggage in accordance with the regulations set by official authorities. In the event that any restrictions are imposed at the destination to which you are flying just before your travel, our staff at the airport will advise you of the current valid hand luggage regulations. If you are required to check in your hand luggage, it will be transported free of charge. Charges will only apply if the hand luggage exceeds the weight, dimensions or number of items allowed. Please check our Hand luggage policy section for more information.