Children travelling alone
We care for the safety and security of the youngest among us travelling alone. With our Unaccompanied Minor service, they are in the best hands - we make their stay at the airport before take-off and after landing as pleasant as the flight itself.
The Unaccompanied Minor (UM) service is compulsory for little ones aged 5 to 12 traveling alone, as well as for children aged 7 to 12 traveling from/to USA.
The UM service for children aged 12 to 17 is not obligatory, but can be arranged at the request of a parent or guardian.
How it works
Booking
Tickets for children traveling alone, as well as the UM service, cannot be booked online, but via the Contact Centre, in one of our branches or at an authorised travel agency.
You can book an UM service no later than 24 hours before the trip. If you need this service for departures from Paris to Belgrade, please book it at least 36 hours before departure, otherwise we will not be able to provide you with the service. For trips from/to China, the UM service must be booked at least 72 hours before the trip.
For children requiring an UM service, regardless of age, only Economy class tickets will be booked, at full price, without a child discount and with the additional charge for the UM service.
When booking the service, please prepare the personal information and contact details about the person(s) who will bring your child/children at departure and pick up at arrival.
Price
The service fee is charged per direction. In case that an UM service is necessary for both the outbound and return flights, each route is charged separately. One fee covers up to two children, provided that they are siblings with the same surname and/or address, traveling together under the same reservation.
International flights (Belgrade/Nis/Kraljevo)
Connecting flight
Sum of the prices of direct flights.
Example: journey Podgorica-Belgrade-Dusseldorf,
service price 50 EUR+90 EUR = 140 EUR
Domestic flights (Belgrade-Nis)
Documents
Before your child leaves on a trip, be sure to check the conditions of travel and entry into the country they are traveling to. In addition to a valid passport, you may need to obtain a visa, consent, insurance, etc.
Valid only on flights within the Republic of Serbia, a child who does not yet have a passport may travel with a birth certificate.
The parent/guardian is responsible for ensuring that the child has all the necessary travel documents. The airline cannot be held responsible if the child is not accepted for the flight as a result of not having the necessary documents.
In addition to the documents required for the trip itself, you will need a form filled out for the UM service.
Please fill out the form electronically on this page (pdf), print it and sign it by hand. Bring four copies of the filled and signed form to the airport and hand them in at the check-in counter.
Travelling
Online check-in is not available if an UM service is booked. Instead, you may check-in for the flight at the airport. Please be at the airport at least two hours before departure.
Make sure you have brought all the necessary documentation, including four copies of the filled and signed form. Please note that it is not possible to fill out the form at the check-in counter.
After checking in for the flight, your child will be picked up either by Air Serbia staff or one of our representatives, depending on the airport.
The person who is bringing the child to the airport must be at least 18 years old and is obliged to be available via phone call and to stay at the airport until the departure is announced.
The child will be among the first to be boarded and placed close to the crew in case he/she/they needs help or has additional questions.
When landing, the child will be among the last to disembark. Either our staff or Air Serbia representatives will pick up the child from the crew and go through all the formalities at the airport, as well as help with picking up luggage. The child will be handed over to the person listed in the form, who will be identified beforehand. The person who is picking the child up must be at least 18 years old.
FAQ
The service can be booked on all flights where Air Serbia is the commercial and operating carrier. If the trip includes another company besides Air Serbia or it is a code-share flight, the service is not available.
No. Children under the age of 5, as well as children under the age of 7 traveling to/from the United States, cannot be accepted on our flights as unaccompanied children. They can only travel with a parent, guardian, brother, sister or any other person authorized by the parent or guardian who is at least 16 years old.
No, a child under the age of 12 may only travel accompanied by a person who is at least 16 years old. This can be a brother, sister or any other person authorized by the parent or guardian.
If the child is traveling with a person under the age of 16, the transport conditions require Unaccompanied Minor service to be booked for your little one.
No. Children who require the Unaccompanied Minor service cannot carry a pet in the cabin.
In most cases, the authorisation of the parent/guardian is required for unaccompanied minors to travel abroad. For more information, we recommend that you contact the local authorities in your country. For children who are citizens of Republic of Serbia the written consent of parents certified by a notary public is required to travel abroad alone.
This applies to children travelling abroad alone with an Unaccompanied Minor service booked as well as to minors up to 16 years of age who travel abroad alone without the service booked. For travel within the Republic of Serbia, certified consent is not required unless the child is continuing on a flight abroad.