Air Serbia

Customer Service Plan

Beside flight safety, Air Serbia’s priority is delivering exceptional service to the passengers. We are committed to providing our passengers with the most comfortable flight experience.

For Air Serbia operated international flights to or from the United States that are delayed at a US airport, Air Serbia will follow this Tarmac Delay Contingency Plan in accordance with the US Department of Transport’s Rules on Enhancing Airline Passenger Protections.

If a flight is operated by Air Serbia’s code-share partner, the operating carrier’s Contingency Plan applies.

In the event that a flight is held on the tarmac at a U.S. airport for four hours, Air Serbia makes the following assurances: