For Air Serbia operated international flights to or from the United States that are delayed at a US airport, Air Serbia will follow this Tarmac Delay Contingency Plan in accordance with the US Department of Transport’s Rules on Enhancing Airline Passenger Protections.
If a flight is operated by Air Serbia’s code-share partner, the operating carrier’s Contingency Plan applies.
In the event that a flight is held on the tarmac at a U.S. airport for four hours, Air Serbia makes the following assurances:
- Air Serbia will not permit an aircraft to remain on the tarmac for more than four hours before allowing passengers to deplane unless the pilot determines that a safety or security-related issue prevents the aircraft from leaving the tarmac to deplane customers, or air traffic control advises the pilot that deplaning would significantly disrupt airport operations.
- Air Serbia will provide adequate food and potable water no more than two hours after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an arrival) if the aircraft remains on the tarmac, unless the pilot determines that safety or security considerations preclude such service.
- Air Serbia will provide operable lavatory facilities while the aircraft remains on the tarmac.
- Air Serbia will provide adequate medical attention if needed while the aircraft remains on the tarmac.
- Beginning 30 minutes after the scheduled departure and every thirty minutes thereafter, Air Serbia will provide information to delayed passengers regarding the reason for the delay and the status of the delay, if known.
- Beginning 30 minutes after the scheduled departure and every thirty minutes thereafter, Air Serbia will notify passengers that they may leave the aircraft that is at the gate or another disembarkation point with the door open, when that opportunity exists.
- Air Serbia has sufficient resources to implement this Contingency Plan in the event of a lengthy tarmac delay at a U.S. airport.
- Air Serbia has coordinated this plan with each U.S. Airport that Air Serbia serves.
- Air Serbia has coordinated this plan with U.S. Customs and Border Protection and the U.S. Transportation Security Administration at each U.S. airport that the carrier regularly uses for international flights, including diversion airports.