Terms and conditions for passengers

The boarding pass may only be used by the person whose name is on the boarding pass.
To receive benefits from partners of Air Serbia, passengers must ask for boarding pass benefits before making a purchase and present the original copy of boarding pass together with an ID document. Some Partners such as hotels, pubs, restaurants require a reservation beforehand.
The passenger must present the boarding pass before making a payment. Air Serbia Partners are not obliged to calculate the discount in case payment by the customer has already been made without prior notice of boarding pass possession.
Air Serbia does not guarantee the quality of benefits, services, and products that are offered by Partners.
The benefits and information that are provided by Partners may change, be canceled, or terminated without notice due to unforeseen Partner circumstances. Air Serbia will not be responsible for complaints regarding inconveniences during use of or changes and cancellations to benefits that occurred due to negligence in confirming with the affiliate in advance. Passengers must file all inquiries or complaints to the Partner directly.
Air Serbia may change or terminate the program without prior notice.
The discounts and benefits that are offered may not be joined with other discounts and benefits.
Not applicable for codeshare and charter flights.

Terms & Conditions for passengers