What area can we assist you with today?
- I want to make a booking
- I want to change an existing booking
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I want to inquire about a voucher
If your flight is cancelled, you are entitled to a voucher in the value of your ticket, and ancillaries (if any) plus 10% of the net fare, fuel tax (YQ) and ancillaries (if any). Bonus will not be awarded toward any of the airport taxes.
If you voluntarily cancel your trip, you can ask for a voucher that will be calculated according to the conditions of your tariff and associated fees.
The voucher validity is one year from the date of issuance. To use the voucher, please visit the nearest Air Serbia office or call our Contact Centre.
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I want to inquire about a refund
I have booked a ticket on airserbia.com ›
I have booked a ticket at an Air Serbia office - Please contact the ticketing office where the tickets were purchased ›
I have booked a ticket via Contact Centre - I would like to fill in form › / I would like to call you ›
I have booked a ticket via agency - Please contact the agency where tickets were bought
Office or agency have been closed permanently › -
Baggage
Have you reviewed our baggage policy? Detailed information is available here.
Baggage information › - Traveling with your pets
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Special Assistance
Have you reviewed our Special Assistance facilities? Detailed information is available here.
Special assistance information ›
I would like to submit a Special Assistance request › -
Special meals
Special meals are on offer for flights between Belgrade and New York. You may order your special meal anytime from the moment you make your booking to 24 hours before take-off (48 hours before take-off, if ordering a Kosher meal). Simply order the desired meal via our Contact Centre or Air Serbia offices, or add one while booking on airserbia.com
Special meals offer ›
I have already booked my ticket, but I would like to order a special meal › - Air Serbia Etihad Guest program
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