Air Serbia

Select your language

NDC Travel Agency Portal

NOTE: At the moment, NDC is available only to agencies in Serbia.

By registering on the Air Serbia NDC Travel Agency portal, your agency will gain direct access to the Air Serbia booking system and be able to offer better ticket prices to its clients.

Register in a single step: just fill out the registration form and the Air Serbia NDC team will contact you with additional information.

NDC platform user guide

FAQ

  • 1. What is NDC direct channel (NDC)?

    NDC direct channel product consists of web-based NDC Travel Agency Portal (TAP) or an API connection to the existing agency UI.

  • 2. Is it possible to implement both NDC solutions?

    In the first phase of the project only NDC TAP is available.

  • 3. Which languages does the product support?

    For NDC TAP - English, for the API connection – depending on the agency UI.

  • 4. Does the use of NDC fall under the regulations of Air Serbia GDS/CRC Booking policy?

    Yes.

  • 5. Will DCF (Distribution Cost Fee) be applied in NDC direct channel?

    No.

  • 6. Will the agency be able to use other GDSs to issue tickets for PNRs created using NDC?

    No.

  • 7. Will the agency be able to use other GDSs to access the tickets or PNRs created using NDC?

    No.

  • 8. Is payment processed externally or within the platform?

    Payment is processed within the platform via hosted payment page.

  • 9. Which forms of payment are supported in NDC?

    Currently, a credit card form of payment is supported.

  • 10. Is multiple forms of payment option supported?

    No.

  • 11.Will the agency be able to book ancillaries and issue EMD-s via NDC?

    Not at the moment. Future development will include an ancillary sale process in the NDC channel.

  • 12. Will the agency be able to send the ticket to the passenger via email?

    Yes. If the agency uses the email entry, passengers will receive a standard Air Serbia document issuance email.

  • 13. Will the agency be able to price special offers or private offers?

    Yes.

  • 14. Will the agency be able to VOID documents?

    Yes, if done within the same calendar day.

  • 15. Will the agency be able to exchange/refund tickets?

    Currently, the only ticket refund process is supported. Future development will include an exchange process.

  • 16. Will the agency be able to do involuntary exchanges?

    No.

  • 17. How will passengers be notified in case of any changes/cancelations?

    Air Serbia schedule change tool will trigger email notifications to all passengers with correctly input contact details in the PNR, same as today.

  • 18. Will the agency be able to transfer PNRs between agencies?

    No.

  • 19. Will passengers be able to perform online check-in?

    Yes, via Air Serbia official website or mobile application.