Cancellation of JU 386 and JU 387 flights between Belgrade and London
Due to the lack of ground handling capacity at Heathrow Airport in London because of the staff shortage, Air Serbia was forced to cancel today's (Sunday, June 26, 2022) second flight between Belgrade and London JU 386, and consequently the return flight JU 387. That is the second flight from London that Air Serbia had to cancel in the last two days for the same reasons, after receiving information from Heathrow Airport that an afternoon flight’s ground handling was not possible.
The relevant departments of Air Serbia are constantly working on taking care of all passengers from those flights, primarily by redirecting to later or alternative flights, or by providing hotel accommodation. During all that time, Air Serbia is trying to provide refreshments for passengers, as well as timely information. The company is also engaging additional resources to improve passenger support.
Air Serbia engaged the necessary personnel and aircraft from its fleet and was ready to operate at full capacity on time and in accordance with the planned flight schedule. On the other hand, Air Serbia, unfortunately, cannot influence the readiness of the airports from which and to which it flies, so despite the good preparation of the national airline, this flight unfortunately had to be canceled.