Flight cancelled?

Important: the voucher is valid for one year from the date of issue.

We want to help you if your flight is cancelled due to changes in traffic. If you do not know the new date of your trip at this time, we can offer you a special voucher worth the price of your ticket and additional services (if any), increased by 10% of the net fare, fuel tax (YQ) and additional services (if any). The bonus will not be added on airport taxes.

Changed your mind about the trip?

If you voluntarily cancel your trip, you can ask for a voucher that will be calculated according to the conditions of your tariff and associated fees.

If you paid for your tickets with payment cards issued in Russia, we offer you the option to transfer the value of your ticket in accordance with the terms of your tariff to a voucher that will be valid for one year. The bonus applies to these tickets only in case of flight cancellation.

If you used the flight, but the departure time was unduly delayed, you do not qualify for a refund by voucher. In this case, please fill out a claim for compensation.

Read all the conditions