Skytrax declares Air Serbia the third best regional airline in Europe
In the annual selection of the world's best airlines (World Airline Awards), which the British specialized portal Skytrax has been organizing for more than 20 years based on passenger experience surveys, Air Serbia won third place on the list of the 10 best regional airlines in Europe. Only the Greek Aegean Airlines and Air Malta were better positioned on the list and Air Serbia thus improved its last year's result, when it took the sixth position in the same category. According to Skytrax’s methodology, regional airlines are full-service carriers that predominantly operate flights of up to six hours.
On the other hand, in the category of the best airlines in Eastern Europe, Air Serbia also won third place, which is an improvement over last year, when it was fifth. This year, before the Serbian national airline were only Air Baltic and LOT Polish, while after Air Serbia on the list were Wizz Air, CSA Czech Airlines, Croatia Airlines, Romanian Tarom and others.
"Progress on the Skytrax charts is an important indicator for us that we are on the right track. The coronavirus pandemic has strongly affected the overall business of all airlines. However, this summer season we recorded an increase in the number of passengers, which is an encouraging result. We continue to renew our fleet and expand the network, but that is not all. In the coming period, we will work on further improving the service in different segments, as we are convinced that this is the key to a long-term relationship between customers and the airline. I want to thank all our loyal passengers for their trust, as well as for their understanding of the challenges that the entire aviation industry has been facing since the beginning of the pandemic," said Jiri Marek, CEO Air Serbia.
This year's Skytrax selection is based on a survey conducted from September 2021 to August 2022 on more than 14 million respondents in over 100 countries, and Qatar Airways was declared world’s best airline for 2022. The Skytrax awards for the world's best airlines have been awarded since 1999, when the British specialized portal launched a global annual survey on passenger satisfaction with airlines. These awards are considered a kind of "Oscars of the airline industry", as recognition for the quality and global benchmark of airline excellence, awarded based on the passenger experience.