Air Serbia

Dépenser les miles

Échangez les miles Etihad Guest existants que vous avez acquis dans le cadre du programme Etihad Guest contre des billets, un passage en classe supérieure de voyage, un laissez-passer à usage unique pour le Salon Premium d'Air Serbia ou des bagages supplémentaires, sur des vols effectués par Air Serbia.

Suffisamment de miles sur le compte?

Vérifiez l'état actuel des miles sur votre compte à la page suivante.

Afin d'utiliser vos miles acquis pour l'achat de services offerts par la compagnie Air Serbia, vous devez appeler notre Centre de contact.

Remarque: pour l'achat d'un billet prime, d'une franchise bagages supplémentaires ou d'un passage en classe supérieure de transport, vous devez appeler le Centre de contact Air Serbia, au moins 24 heures avant la date prévue de voyage.

Bagage supplémentaire payé avec des miles Etihad Guest

Les passagers d'Air Serbia, membres du programme Etihad Guest, ont la possibilité d'utiliser des miles Etihad Guest accumulés pour l'achat de bagage supplémentaire.

Bagage supplémentaire 1 bagage 2 bagages 3-5 bagages
Miles Etihad Guest 4 500 miles 9 000 miles 12 000 miles

Conditions d'utilisation

Utilisez vos miles Etihad Guest et profitez du Salon Premium d'Air Serbia

Air Serbia offre aux passagers et membres du programme Etihad Guest la possibilité d'utiliser leurs miles Etihad Guest pour deux types de laissez-passer à usage unique pour le Salon Premium à l'aéroport Nikola Tesla de Belgrade.

Des laissez-passer à usage unique pour le salon Premium d'Air Serbia peuvent être achetés uniquement dans le Salon.

Salon Premium d'Air Serbia Durée maximale de passage jusqu'à 1 heure Durée maximale de passage jusqu'à 3 heures
Miles Etihad Guest 2 500 miles 5 000 miles

Conditions d'utilisation des miles pour les laissez-passer à usage unique

Classe Ticket Miles
Economy One way
Classe Ticket Miles
Business One way

Bonus ticket conditions

  • Award tickets will be given for return travels exclusively on the basis of confirmed booking. One-way award tickets are awarded.
  • Award tickets cannot be issued for unaccompanied children.
  • Children aged 2 to 12 will be charged the adult mileage price and must have the same booking as the accompanying adult.
  • Award tickets for infants aged 0 to 2 will amount to 10% of the adult ticket.
  • The possibility of using an award ticket on a specific flight will depend on the availability of seats.
  • The collected mileage can be used on all domestic and international flights performed by Air Serbia. Award tickets do not apply to code share flights.
  • Award tickets are issued only based on the required number of earned miles. Miles+Cash is not possible.
  • Award tickets must be booked at least 24 hours before the planned date of travel via the Contact Centre (From Serbia: 0800 111 528 | From abroad: +381 11 311 21 23)
  • Award tickets are valid one year from the date of ticket issuance.
  • Applicable taxes and surcharges will be charged when the ticket is issued
  • Award tickets cannot be used on flights of other carriers, nor are they transferable.
  • All changes of flight date are subject to availability.
  • Date change can be processed up to 24h prior to the flights departure for a fee of €25, per person, per change.
  • Change of date within 24h prior to departure is not permitted.
  • Name changes are not allowed
  • Change of destination is not allowed
  • Time frame for claiming the award ticket will be determined by the booking system when confirming the booking of seats for redeeming earned miles.
  • In case of no-show, change is not permitted.
  • In case of cancelation at least 24h prior to departure, a refund fee of 10% of used Guest miles will apply. Airport taxes are refundable.
  • In case of cancelation less that 24h prior to departure, miles are non-refundable. Airport taxes are refundable.
  • For a partially used Award ticket, the ticket is not valid for a refund.
  • All bookings are subject to Air Serbia General Conditions of Carriage.
Classe Ticket Miles
Economy Saver One way
Economy Value One way
Economy Freedom One way
Economy Standard One way
Economy Comfort One way

Conditions for upgrading flight class

  • This benefit can be used by all Etihad Guest members on flights performed by Air Serbia.
  • Not applicable for code share flights.
  • Not applicable for Economy Light.
  • This benefit applies only to Air SERBIA tickets issued at published fares, with the exception of T, E, U, N, S, and G class.
  • The possibility of upgrade on any flight is subject to seat availability.
  • Upgrades based on earned miles should be booked via the Contact Center at least 24h before the planned date of departure (From Serbia: 0800 111 528 | From abroad: +381 11 311 21 23).
  • The members earn Etihad Guest miles on the basis of the original price paid for the ticket, not on the basis of the price for the upgraded higher class.
  • On Air Serbia flights, all benefits arising from the use of Business Class will also apply in cases of upgrading to a higher flight class on the basis of earned miles.
  • For the upgrade on a return travel, double one-way tariff will be charged.
  • Upgrade is possible only based on earned miles. Miles+Cash is not possible.
  • Children aged 2 to 12 will be charged the adult mileage price and must have the same booking as the accompanying adult.
  • Upgrade with miles for infants aged 0 to 2 will amount to 25% of miles required for the adult ticket.
  • Unused/canceled upgrades can be refunded up to 24h prior to departure. Fee of 10% of used mileage will apply.
  • In case of cancelation less that 24h prior to departure, miles are non-refundable. Airport taxes are refundable.
  • A paid ticket serving as an upgrade basis will be refunded according to the rules valid for said paid ticket.
  • This benefit applies only to Air SERBIA tickets issued at published fares, with the exception of T, E, U, N, S, and G class.
  • Regulations on tariffs and tickets applicable for the originally purchased ticket will be applied independently of the higher flight class the passenger was upgraded to.
  • The potential difference in taxes caused by the upgrade will be charged at the re-issuance of the ticket.