The Book now, pay later service enables the passengers to save the chosen fare for the time period ranging from 12 to 24 hours, depending on the flight date and the fare type. The fare selected at www.airserbia.com can be saved before you make the final decision to buy the ticket, in exchange of a fee. The Terms & Conditions for the Book now, pay later service are listed here.
Any passenger using the Book now, pay later service will be considered to have read, understood and accepted the Terms & Conditions.
The Book now, pay later service depends on availability. It is available only for the reservations made at www.airserbia.com on direct flights operated by Air Serbia. If the journey includes another carrier, the service will not be available.
This service is available only for the flights including either just standard fares or just special fares. If your reservation is a combination of a standard and special fare, the service will be unavailable. The fares, as well as the service, are subject to availability.
The standard fares can be saved for up to 24 hours if there are more than 7 days between the moment of booking and the flight date. This service is applicable to the standard fares in the economy class, with the following booking classes: T, E, U, V, L, Q, M, K, H, B, Y and the business class on: D, C, J booking classes.
Special fares can be saved for up to 12 hours if there are more than 2 days between the moment of booking and the flight date. This service is applicable to the special fares in the economy class on the following booking classes: P, R, O, Z and the business class on: W booking class.
Purchasing the service
If the Book now, pay later service is available, it will be listed while making a reservation as an option in the payment section. Before the service is selected, the total ticket price(s) to be paid will be displayed. If you select the service, the initial amount will be changed and you will only be able to see the extra fee to be paid for the service for the corresponding time period. This will save the booking and the additional services, but no electronic ticket will be issued, nor an EMD document (Electronic Miscellaneous Document) confirming the purchase of previously selected additional services (e.g. seat, meal, priority services or similar). Payment can be made only with a valid card.
Upon the Book now, pay later service payment completion, the flight reservation and payment confirmation will be sent to the e-mail address listed while making a reservation as an e-document (EMD). If service payment is unsuccessful, the document will not be sent and the reservation will not be saved. In case you need help, feel free to conact the Air Serbia Contact Center.
The service is charged per passenger. Children aged 0-2 (infants) are exempted from payment. The first and last names of all passengers listed in the reservation must be valid and listed as per the travel documents used for the selected travel. Entering false names in order to save a reservation is not allowed. Air Serbia shall not bear any responsibility if the wrong first or last names are entered while making a reservation based on which the tickets are issued.
The tickets are non-transferable. Changing the first and last name(s) of the passenger(s) once the ticket has been purchased is not possible. In this case, the ticket(s) can only be refunded as per the fare conditions.
If you have previously selected any of our ancillary services while making a reservation (e.g. seat, meal, priority service, etc.) before deciding to save the reservation by purchasing the Book Now, Pay Later service, the ancillary services will be saved. When you access the My Reservation option in order to proceed with the ticket purchase, you will also be able to pay for the previously selected ancillary services.
Refunds and Complaints
Air Serbia keeps the right to modify the Book now, pay later Service Terms & Conditions at any time without previous announcement or explanation. The passengers will be subjected to the Terms & Conditions applicable at the moment of the service purchase unless they have been notified of the Terms & Conditions changes and have accepted them.
The Refund and Complaint Terms & Conditions related to the Book now, pay later service are unrelated to the Ticket Refund Terms & Conditions.
The service is non-refundable after purchase. If a passenger chooses not to buy the ticket or the determined time-period for ticket purchase has expired, the service will not be refunded.
The ticket price will not be reduced for the service fee and the service fee is not included in the final e-ticket price.
In case of cancellation for any reason, the service will remain non-refundable.
Using the Service
The final purchase of the e-ticket and any ancillary services can be completed at airserbia.com via the Manage My Booking. All you need to do is enter the reservation code and the last name of one of the passengers in order to complete the purchase. After accessing the reservation, you will be able to select Ancillary services and make a payment. After the payment has been successfully completed, the e-ticket(s) will be delivered along with the EMD (Electronic Miscellinius Document) if any ancillary services have been purchased.
We suggest you keep a copy of the e-document (EMD) paid for this service so you can refer to it in case you need to do so.
Air Serbia will publish all changes to the Terms & Conditions at airserbia.com.