Online Check-in

Frequently Asked Questions

Aviability

You can check-in not earlier than 36 hours prior to departure.

You can check in until 1 hour prior to departure after which you will have to go to the check-in counter.

Online check-in is available for Air Serbia flights departing from: Belgrade, Amsterdam, Athens, Banja Luka, Beirut, Bucharest, Dusseldorf, Frankfurt, London, Milan, Moscow, Paris, Prague, Rome, and Vienna.

Visa/ travel document

Unfortunately the application may behave in that way and we are working to resolve this. You need to see an airport agent to complete the check-in process.

Unfortunately the application may behave in that way and we are working to resolve this. You need to see an airport agent to complete the check-in process.

Please note the system retrieves visa requirement information based on your nationality from the international body. In special cases when you might not be required to have a visa to enter Serbia (e.g. Indian passport holder having US visa which eliminates the need for Serbian visa) you would have to see an agent and check in at the airport.

Seats

Seat selection is unavailable during online check-in at the moment. Our Web Check-In platform will automatically assign you a random seat for your journey. If you have a seating preference, please pre-reserve your seat before Web Check-In opens through one of the following channels: Manage my booking (only for bookings made through our website); Contact Centre, and any of Air Serbia retail shops.

Assigned seats cannot be changed either through Web Check-In or by our Sales Agents at the Contact Centre/Retail shops. Please note that you will also not be able to change the assigned seat at the baggage drop off counter. If you would like to pre-reserve your preferred seat, please do so up to 48hrs prior to your flights departure.

We are sorry to advise you that our Web Check-In application does not recognize your Frequent Flyer (FF) tier status. Hence, you will not be granted any seats Free of Charge (FOC). To get the seats you are entitled to FOC next time you fly with us, please select your seats before the check-in opens by contacting our Contact Centre or one of our Retail Shops which will fulfil your request. Unfortunately, you will not be able to do so on your own through Manage my booking platform either.

Boarding Pass

If you received a notification message after you successfully checked in on the confirmation page that all transactions from the credit card need to be verified by presenting the card to the airport agent or boarding will be denied, you will not be issued a boarding pass. You need to bring the card or a photocopy of the card used for purchase with you to the airport so the agent will be able to verify it and to issue the boarding pass.

No, if you successfully checked in online there is no need to print a boarding pass. You can use the electronic version from your email or mobile phone (Apple Wallet also supported) to board the aircraft.

Other

Here are possible solutions:

If your flight is more than 36 hours from the time you attempt to check in you will not be able to complete the process.
If your flight is within 1 hour from your check-in attempt you will not be able to check in. You should go to the check-in desk to complete the process. Please keep in mind that airport check-in closes 45 minutes prior to departure / 60 minutes prior to departure for direct flights to New York.
Please check if you entered the correct booking details. Only the 6-character code labelled as PNR/Booking Reference/Record Locator or the electronic ticket number, starting with 115, are acceptable. Both numbers are indicated on your ticket.
If the electronic ticket number for the flight for which you are trying to check in online does not start with 115, you will not be able to check in online.
You will also be unable to check in if your reservation contains specific services including but not limited to: Unaccompanied Minor, Stretcher, Wheelchair, Oxygen. Please contact our Contact Centre for details.
You will only be able to check in for departures from the following stations: Belgrade, Amsterdam, Athens, Banja Luka, Beirut, Bucharest, Dusseldorf, Frankfurt, London, Milan, Moscow, Paris, Prague, Rome, and Vienna.
If your connecting flight is not shown on your itinerary page you will not be able to check in for that segment. You will be able to check in online only for parts of the journey shown on your itinerary page.

If your connecting flight is not shown on your itinerary page you will not be able to check in for that segment. You will be able to check in online only for parts of the journey shown on your itinerary page.

As per the regulations you are not allowed to board an aircraft if you carry any of the materials indicated on the list. You need to remove those materials in order to complete the check-in process and board the aircraft.