Adjusting of Air Serbia's network due to coronavirus pandemic
23 July 2020
Air Serbia, the national airline of the Republic of Serbia, due to the coronavirus pandemic and re-introduced flight bans and travel restrictions, is forced to further adjust its destination network in the coming period.
The planned recommencement of flights to a certain number of destinations will be postponed for a few weeks, while the traffic to certain destinations will be performed with a reduced number of weekly frequencies. Air Serbia's flights to three destinations from its network will be temporarily suspended for a longer period.
Air Serbia, subject to the current travel restrictions, plans to renew flights to Rome, Milan and Bucharest from 16 August, instead of 1 August, when the recommencement of flights was originally planned. In addition, the Serbian national airline plans to re-establish flights to Brussels, after a break in August, on 27 August, and flights to Venice starting on 31 August. Flights to Moscow and Tel Aviv, whose recommencement was originally planned for August, have now been moved to 1 September.
Air Serbia's routes to Madrid starting from 29 July, to Nice starting from 8 August, as well as to Kiev starting from 31 August, will be temporarily suspended. The recommencement of the mentioned routes is planned for the summer season next year.
All affected passengers will be informed about the change in schedule and about their new travel options. The airline is providing all possible assistance to affected passengers.
Air Serbia regrets any potential inconveniences passengers might have experienced.
For more information, passengers are advised to call the airline’s Contact Centre on 0800 111 528 from Serbia or +381 11 311 21 23 from abroad, to visit airserbia.com or airline’s social media pages.
New rule at Airport Brussels
10 June 2020
Based on the requirements of Airport Brussels, the passengers of all airlines that arrive to or depart from this airport will be required to have their body temperature measured. For passengers traveling from Brussels airport, the temperature will be measured before check-in for the flight and before boarding, while for passengers landing in Brussels, the temperature will be measured after disembarking. If it is determined that the passenger has a temperature higher than 37.4 degrees after the repeated measurement, they will not be able to continue the journey. The mentioned measure will be applied starting from 15 June, ending on 31 August.
Air Serbia announces recommencement of flights from Niš and Kraljevo
29 May 2020
After receiving approval from the Ministry of Construction, Transport and Infrastructure, Air Serbia, the national airline of the Republic of Serbia, will again be operating flights from Niš and Kraljevo. Air Serbia will recommence operations from Niš again starting from 16 June, and aircraft of the Serbian national airline would start taking off from Kraljevo again on 30 June 2020. In the period between 16 and 30 June, flights from Niš to Frankfurt (Hahn) and Nuremburg will be re-introduced, while after 1 July, it will also be possible to fly to Hannover, Salzburg and Tivat. As for Kraljevo, it is planned to re-launch the flights to Vienna as of 30 June. The exact flight schedule and weekly frequency will be announced on airserbia.com shortly.
"Conditions have been met for the gradual recommencement of flights from Niš and Kraljevo. This is great news for our passengers from south and south-western Serbia, who have eagerly awaited this development. During the past two and a half months, we have been inundated with questions about when we will be restart flights from these two cities. For all of us at Air Serbia, it is a great pleasure that I can confirm that we recommence flying on the 16thof June from Niš and the 30thof June from Kraljevo. Families and friends will be able to see each other again, and they will certainly be followed by business people and tourists", said Duncan Naysmith, Air Serbia CEO. He added that the recommencement of flights to other destinations from Niš and Kraljevo will be worked on in the coming period, with careful monitoring of the situation and consideration of all factors.
Air Serbia increases the number of flights in the period until 14 June
27 May 2020.
Air Serbia, the national airline of the Republic of Serbia, due to increased demand, will increase the number of flights on certain routes to which it is currently operating to until 14 June 2020. Thus, instead of the planned total of 16 flights to London (Heathrow), Vienna, Zurich and Frankfurt, until 14 June, Air Serbia will perform as many as 70 return flights. In addition, Air Serbia will also fly to New York, Amsterdam, Paris, as well as to regional destinations, such as Ljubljana, Sarajevo, Banja Luka, Podgorica and Tivat. There is a possibility of introducing additional flights if demand arises, which Air Serbia will inform its passengers in a timely manner.
The Serbian national airline continues to closely monitor the lifting or extension of travel restrictions at the destinations to which it flies, and will adjust its flight schedule in accordance with the changes. According to the latest state of affairs, when it comes to the region, flights to Podgorica and Tivat will recommence on 7 June, and flights to Skopje on 15 June.
"After the recommencement of flights on 21 May, our traffic is progressively increasing based on demand. We have and will continue to react quickly and adapt to changes in real-time. We all find ourselves in a challenging environment and the framework in which the airlines operate are constantly changing, but I am convinced that we will succeed and show why Air Serbia is a leader in the region," said Duncan Naysmith, Air Serbia CEO.
Air Serbia, in cooperation with health authorities and regulatory bodies, applied number of safety and hygiene measures in order to achieve safety and well-being of its passengers and crew members during the trip. On all flights of the Serbian national airline, it is obligatory to wear face masks during the entire duration of the flight, and the planes are regularly disinfected. Air Serbia has adjusted all procedures in passenger air traffic before, during and after the flight to the new circumstances, which were caused by the coronavirus pandemic.
Notice – Retail shops
26 May 2020.
Until Saturday, 30 May 2020, in accordance with the current flight schedule, our retail shop at Airport Nikola Tesla Belgrade will be opened only on those days when there are operations, from three hours before the first flight until the end of traffic planned for that day.
Instructions for Air Serbia passengers who travel from Belgrade
20 May 2020.
In accordance with the instructions of Airport Nikola Tesla Belgrade, Air Serbia passengers who start their journey from Belgrade should arrive to the airport no later than three hours before the planned departure time. Passengers will be able to enter the terminal only through Entrance 2. The use of face masks is mandatory for the entire period of stay at the airport. The opening times of the boarding gates have been changed, so now for flights performed by ATR aircraft, the boarding gates will be open 70 minutes before the planned departure time. For flights performed by narrow-body aircraft, boarding gates will be open 95 minutes before take-off, and for flights performed by wide-body aircraft, gates will be open 120 minutes before the scheduled departure time.
Passenger protection measures on Air Serbia flights
20 May 2020
Air Serbia has implemented a series of safety and hygiene measures, in collaboration with the health authorities and regulators, to ensure the safety and well-being of our passengers and crew while travelling. For all flights of the Serbian national airline, including the renewal of commercial passenger operations to Zurich and Frankfurt which commence on Thursday the 21 of May, it will be mandatory to wear face masks for the entire duration of the flight, and all aircrafts will be disinfected regularly. Air Serbia has adjusted all procedures for the passenger journey,before, during, and after the flight to the new circumstances, caused by the coronavirus pandemic.
“We want to reassure our passengers that we have undertaken and implemented all necessary measures, in accordance with the highest safety and hygiene standards, as well as instructions of domestic and international regulatory bodies. We have also proactively introduced many measures which are above the industry standards to further safeguard our passengers and crew. As always, the safety of our passengers and crew members are our first priority,” said Duncan Naysmith, CEO of Air Serbia. He called on passengers to regularly monitor the company’s website, as well as social media accounts, in order to be up to date regarding measures undertaken by the Serbian national airline to ensure that its passengers have a safe and comfortable trip.
The use of protective face masks is mandatory on all flights of Air Serbia, both for passengers and crew members. Additional protective equipment which would be brought by the passengers (gloves and visors) is permitted and welcomed. In addition, all operated aircraft will be completely disinfected every day. When it comes to passenger Airbus cabins, it is important to note that Air Serbia aircraft are equipped with High-Efficiency Particle Filters which control the flow, re-circulation and purification of air. On the other hand, when it comes to the ATR aircraft in the Air Serbia fleet, as recommended by manufacturer and in connection with measures to prevent the spread of the coronavirus, a special procedure was introduced that enables maximum air circulation. Service on all flights will be simplified with a focus on minimal contact. This will include the removal of the inflight magazine and brochures. In the initial period, in line with the recommendations of medical experts, there will be no catering, instead, only water will be served to prevent frequent removal of masks, and thus reduce the risk of the virus being transmitted. For certain categories of passengers, there will also be certain special benefits, and all passengers older than 65 will have check-in priority, free-of-charge, while families checking in for flights will be able to do so using special counters, to make the check-in process quicker and more efficient. Food will be served on our New York operation when it re-commences on the 6th of June.
Air Serbia stated earlier that it would, in the period of 21 May to 14 June, organize a limited number of flights to London Heathrow Airport, Frankfurt, Zurich and Vienna. In addition to that, as of 29 May, the national airline of the Republic of Serbia will start a gradual reintroduction of flights to certain destinations in the region, such as Ljubljana, Podgorica, Tivat, Sarajevo, Banjaluka and Skopje. Air Serbia will also renew commercial flights to New York on 6 June, and on 13 June, the number of long haul flights will be increased to two per week. If the EU travel limitations are lifted by 15 June, Air Serbia plans to increase the number of passenger flights.
Air Serbia reconnecting Belgrade with the region and the United States of America
15 May 2020
Air Serbia, the national airline of the Republic of Serbia, will start re-introducing flights to certain destinations in the region in the last week of May. Air Serbia plans to operate the first flight from Belgrade to Ljubljana on Friday, 29 May, making it the first airline to return to this airport, and then, during the first two weeks of June, in addition to Ljubljana, it will be re-launching flights to Podgorica, Tivat, Sarajevo, Banjaluka and Skopje. In addition, Air Serbia will re-launch commercial flights to New York on the 6thof June, while from 13 June, the number of long haul flights of the Serbian national carrier will increase to two a week. The exact schedules of the aforementioned flights shall be published at airserbia.com.
"Our Sales and Contact Centre continue to receive numerous queries about when flights will commence, which is an excellent indicator that there is great interest for travel from our passengers and the citizens of Serbia. We are responding to the demand to recommence flights to as many destinations as soon as possible, within the limitations of the restrictions imposed in numerous jurisdictions. However, we are gradually restoring the traffic, and that’s good news", stated Duncan Naysmith, CEO of Air Serbia. He called on passengers to ensure that they comply with the regulations set out by the regulatory authorities.
All updates will be available on the airline’s website and social media platforms. In addition, the call centre or retail offices can be contacted to clarify any requests.
It was stated earlier that Air Serbia, in addition to the aforementioned flights to the region and New York, will also organize a limited number of flights to London Heathrow, Frankfurt, Zurich and Vienna between 21 May to 14 June. If the EU travel restrictions are lifted from 15June, Air Serbia plans to increase the number of passenger flights.
The final flight schedule will depend on demand and the decisions and guidelines of domestic, foreign and international bodies and authorities in charge of civil aviation, and changes to travel restrictions and public health measures in countries to which Air Serbia operates flights. On its flights, Air Serbia will be implementing all necessary safety measures, in accordance with the highest safety and hygiene standards, as well as instructions of competent domestic and international regulatory bodies. As always, the safety of our passengers and crew members are our number one priority.
Air Serbia postpones start of scheduled passenger services by two weeks
13 May 2020
Air Serbia, the national air carrier of the Republic of Serbia, will postpone the start of scheduled flights from the planned 1 June to 15 June, in view of the European Commission’s recommendation regarding the extension of temporary restrictions. As many of the countries affected are served by Air Serbia’s network, the Serb flag carrier is compelled to postpone the start of its anticipated scheduled air services.
Nevertheless, the relaunching of flights to a limited number of destinations (London Heathrow, Frankfurt, Zurich, and Vienna), announced for the period beginning from Monday, 18 May, will go forward as planned. In keeping with the European Commission recommendation, flights to these destinations will be operated at somewhat reduced frequencies than originally planned. Air Serbia is also closely monitoring possible re-opening of the region, and ready to prioritize regional flying and adjust to new opportunities and returning demand within the region.
"Our fleet and our staff are ready to resume scheduled passenger services at any time. The start and scope of our services, however, depend not only on us but on the decisions and guidelines of national, foreign, and international bodies and civil aviation authorities, and on the changes in the travel restrictions valid in the countries we serve. We are closely following the decisions of competent authorities, while adjusting our operation and plans to present conditions", said Duncan Naysmith, Air Serbia CEO.
Earlier, Air Serbia had announced the gradual relaunching of flights after the break caused by the coronavirus pandemic and the various travel restrictions introduced globally. The airline announced changes in its anticipated flight schedule for the 2020 summer season, with reduced frequencies to some and temporary suspension of flights to other destinations.
The Serb national air carrier will keep its passengers informed regarding their bookings and the required safety measures. All information and the updated flight schedule will be available on airserbia.com.
Air Serbia to resume scheduled passenger transport on 1 June
8 May 2020
Air Serbia, the national carrier of the Republic of Serbia, will resume a limited scheduled passenger air transport services on 18 May, increasing to a comprehensive schedule on 1 June 2020. The final flight schedule will depend on the decisions and guidelines of national, foreign, and international civil aviation authorities and on the lifting of the flight bans, evolution of travel restrictions and health measurements to countries served by Air Serbia. Flights will be operated according to a provisional flight schedule published on airserbia.com and will be subject to change. From 18 May, limited operations will be launched to London Heathrow, Frankfurt, Zurich and Vienna.
“Although travel is currently restricted by multiple government regulations, we are planning for the easing of restrictions to enable our customers to start travelling again. We will endeavor to operate as many scheduled flights as possible. Our team is carefully following the ongoing decisions of competent authorities and, in addition to relaunching flight operations, we will ensure our customers are kept up to date on their bookings and the appropriate safety measures that will be in place. We have used the period during which we were unable to perform regular operations to reorganize and prepare for the challenges ahead. We have been delighted to be able to assist the Government of Serbia in performing multiple humanitarian and repatriation flights, transporting medical aid and experts, and bringing home our citizens who were stranded at foreign airports”, said Duncan Naysmith, Air Serbia CEO.
Due to the restrictions affecting our network, our anticipated flight schedule for the summer 2020 season will undergo certain changes. Due to anticipated demand, flights to certain destinations will be operated as planned at the start of the year, other flights will be operated at reduced frequencies, while flights to a several destinations will be temporarily suspended.
Our flight schedule will remain strong for operations to Podgorica, Zurich, Vienna, Paris, Tirana, Zagreb, Skopje, Bucharest, London, Sarajevo, Sofia, Frankfurt, Brussels, Kiev, Krasnodar, Zadar, and Nice.
We will optimize the number of weekly flights to Tivat, Ljubljana, Athens, Thessaloniki, Amsterdam, Prague, Moscow, Berlin, Rome, Istanbul, Milan, Dusseldorf, Dubrovnik, Split, Larnaca, Copenhagen, Stuttgart, New York, Banjaluka, Tel Aviv, Stockholm, Venice, Pula, Barcelona, St. Petersburg and Madrid.
For the time being, Air Serbia will not operate flights to Helsinki, Lviv, Amman, Florence, Chisinau, Rostov on Don, Malta, Geneva, Cairo, Beirut and Rijeka.
We are working closely with our partners to determine the demand for charter operations.
Air Serbia will implement all required safety measures on its flights, in keeping with the highest standards of safety and hygiene and the instructions of national and international regulatory bodies. As always, the safety of our passengers and crew members remains our number one priority.
There is a possibility that some flights to a limited number of destinations may be organized earlier, i.e. before 1 June. Should general conditions allow the organization of such flights, Air Serbia will notify its passengers immediately.
Changes in Air Serbia operations due to coronavirus pandemic
7 April 2020
Due to the situation resulting from the coronavirus pandemic and the temporary suspension of all commercial international traffic, Air Serbia had been forced to temporarily suspend passenger transport on March 19. Since then our fleet is in the air for humanitarian and rescue flights only. The current suspension lasts till the end of April, but might be extended. Would you like to be first one to know our re-start date of operation, please sign up for our newsletter here.
Air Serbia offers special vouchers
24 March 2020
In an effort to help all our passengers whose flights were cancelled due to traffic disruptions caused by the coronavirus pandemic and who are not sure when they will be travelling next, Air Serbia has created a special credit voucher enabling passengers to buy a ticket for a future date.
The Serbian national air carrier invites all its passengers who do not know the precise date of their future travels to visit www.airserbia.com and collect their voucher in a few simple steps, without having to call our Contact Centre.
The credit voucher is in the value of the passenger’s initially paid fare, with the added value of 10% calculated on the net fare and fuel tax (YQ), and is valid for redemption one year from the date of issuance.
Notice - Offices
20 March 2020
From Friday, 20 March 2020, in line with new measures, our retail shop in Belgrade at Airport Nikola Tesla Belgrade will be temporarily closed. The retail shop in 17 Bulevar kralja Aleksandra will be available to our passengers.
Air Serbia operations in the forthcoming period
19 March 2020
Due to the situation resulting from the coronavirus pandemic and the temporary suspension of all commercial international traffic, Air Serbia will temporarily suspend passenger transport as of today (Thursday, 19 March 2020).
In the meantime, the Serbian national air carrier’s full resources are placed at the disposal of government authorities to support all activities that are required in the interest of the Republic of Serbia.
Notice - Offices
18 March 2020
From Thursday, 19 March 2020, in line with new measures, working hours of our retail shop in Belgrade at Bulevar kralja Aleksandra 17 will be temporarily changed. From Monday until Friday, retail shop will be open from 8am until 6 pm, on Saturdays from 9am until 2pm, while on Sundays it will be closed.
Notice - Offices
17 March 2020
From Wednesday, 18 March 2020, our retail shops in Belgrade at Bulevar kralja Aleksandra 17 and at the Nikola Tesla Airport Belgrade will be available for our guests, while our retail shop in New Belgrade at Jurija Gagarina 12 will be temporarily closed.
Temporary suspension of online check-in service
16 March 2020
Due to changes in travel caused by the global emergence of coronavirus, Air Serbia is temporarily suspending its online check-in service. Passengers can check in at the airport counters, which open 2 hours prior to flight. At Belgrade Airport, this option is available even earlier.
New rules for travel to USA
16 March 2020
The US government has prohibited non-US citizens to board flights to the United States if they have been present in the Schengen Area, United Kingdom and Republic of Ireland within the preceding 14 days of the date of their entry or attempted entry into the United States. Persons who transit/transfer through the Schengen Area, United Kingdom and Republic of Ireland are considered to have been present in the Schengen Area, United Kingdom and Republic of Ireland.
Air Serbia’s Press Release regarding coronavirus
15 March 2020
Due to significant disruption caused by global travel restrictions imposed to help prevent the spread of Coronavirus, Air Serbia’s Contact Centre is experiencing significant congestions and long waits.
Air Serbia is urging passengers whose flights are impacted by Coronavirus travel restrictions to refrain from calling the airline’s Contact Centre, unless their flights are scheduled within the next 48 hours.
Our immediate priority is to assist those passengers who are due to travel within the next 48 hours.
We thank all our passengers for their understanding and patience at this challenging circumstances.
New rules for travel to USA
13 March 2020
The US government has prohibited boarding of flights to the United States for non-US citizens who have been in the Schengen Area during the 14 days preceding the date of their entry or attempted entry into the United States. Persons who transit/transfer through the Schengen Area are considered to have been present in the Schengen Area.
Air Serbia’s Press Release regarding coronavirus
10 March 2020
Pursuant to the Decision of the Government of the Republic of Serbia on the declaration of COVID-19 disease caused by SARS-CoV-2 virus, Air Serbia will implement a Government’s Decision on banning or restricting the arrival to the Republic of Serbia of foreign nationals coming from countries or areas with intensive transmission of COVID-19 disease (Italy, the People's Republic of China, South Korea, Switzerland and Iran).
In view of the further development of the situation regarding the emergence of the Coronavirus, Air Serbia decided to additionally reorganize the traffic in the coming period and adjust it with new circumstances. In this regard, the company has launched a special website (link) through which passengers can find out about the current status of their flights.
Regarding the global outbreak of Coronavirus, Air Serbia is in continual communication with the competent national and international authorities, primarily the Ministry of Health of the Republic of Serbia, the Institute for Public Health of Serbia, Dr Milan Jovanović Batut, the World Health Organization (WHO), and the International Air Transport Association (IATA). Serbia’s flag carrier is taking every precaution in full compliance with all procedures provided for these circumstances, to ensure its passengers will have no reason for concern. As always, the safety of our passengers and our crew is our airline’s priority.