Air Serbia

Latest news regarding corona

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Changes in Air Serbia operations due to coronavirus pandemic

7 April 2020

Due to the situation resulting from the coronavirus pandemic and the temporary suspension of all commercial international traffic, Air Serbia had been forced to temporarily suspend passenger transport on March 19. Since then our fleet is in the air for humanitarian and rescue flights only. The current suspension lasts till the end of April, but might be extended. Would you like to be first one to know our re-start date of operation, please sign up for our newsletter here.

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Air Serbia offers special vouchers

24 March 2020

In an effort to help all our passengers whose flights were cancelled due to traffic disruptions caused by the coronavirus pandemic and who are not sure when they will be travelling next, Air Serbia has created a special credit voucher enabling passengers to buy a ticket for a future date.

The Serbian national air carrier invites all its passengers who do not know the precise date of their future travels to visit www.airserbia.com and collect their voucher in a few simple steps, without having to call our Contact Centre.

The credit voucher is in the value of the passenger’s initially paid fare, with the added value of 10% calculated on the net fare and fuel tax (YQ), and is valid for redemption one year from the date of issuance.

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Notice - Offices

20 March 2020

From Friday, 20 March 2020, in line with new measures, our retail shop in Belgrade at Airport Nikola Tesla Belgrade will be temporarily closed. The retail shop in 17 Bulevar kralja Aleksandra will be available to our passengers.  

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Air Serbia operations in the forthcoming period

19 March 2020

Due to the situation resulting from the coronavirus pandemic and the temporary suspension of all commercial international traffic, Air Serbia will temporarily suspend passenger transport as of today (Thursday, 19 March 2020).

In the meantime, the Serbian national air carrier’s full resources are placed at the disposal of government authorities to support all activities that are required in the interest of the Republic of Serbia.

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Notice - Offices

18 March 2020

From Thursday, 19 March 2020, in line with new measures, working hours of our retail shop in Belgrade at Bulevar kralja Aleksandra 17 will be temporarily changed. From Monday until Friday, retail shop will be open from 8am until 6 pm, on Saturdays from 9am until 2pm, while on Sundays it will be closed.  

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Notice - Offices

17 March 2020

From Wednesday, 18 March 2020, our retail shops in Belgrade at Bulevar kralja Aleksandra 17 and at the Nikola Tesla Airport Belgrade will be available for our guests, while our retail shop in New Belgrade at Jurija Gagarina 12 will be temporarily closed.

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Temporary suspension of online check-in service

16 March 2020

Due to changes in travel caused by the global emergence of coronavirus, Air Serbia is temporarily suspending its online check-in service. Passengers can check in at the airport counters, which open 2 hours prior to flight. At Belgrade Airport, this option is available even earlier.

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New rules for travel to USA

16 March 2020

The US government has prohibited non-US citizens to board flights to the United States if they have been present in the Schengen Area, United Kingdom and Republic of Ireland within the preceding 14 days of the date of their entry or attempted entry into the United States. Persons who transit/transfer through the Schengen Area, United Kingdom and Republic of Ireland are considered to have been present in the Schengen Area, United Kingdom and Republic of Ireland.

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Air Serbia’s Press Release regarding coronavirus

15 March 2020

Due to significant disruption caused by global travel restrictions imposed to help prevent the spread of Coronavirus, Air Serbia’s Contact Centre is experiencing significant congestions and long waits.
Air Serbia is urging passengers whose flights are impacted by Coronavirus travel restrictions to refrain from calling the airline’s Contact Centre, unless their flights are scheduled within the next 48 hours.
Our immediate priority is to assist those passengers who are due to travel within the next 48 hours.
We thank all our passengers for their understanding and patience at this challenging circumstances.

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New rules for travel to USA

13 March 2020

The US government has prohibited boarding of flights to the United States for non-US citizens who have been in the Schengen Area during the 14 days preceding the date of their entry or attempted entry into the United States. Persons who transit/transfer through the Schengen Area are considered to have been present in the Schengen Area.

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Air Serbia’s Press Release regarding coronavirus

10 March 2020

Pursuant to the Decision of the Government of the Republic of Serbia on the declaration of COVID-19 disease caused by SARS-CoV-2 virus, Air Serbia will implement a Government’s Decision on banning or restricting the arrival to the Republic of Serbia of foreign nationals coming from countries or areas with intensive transmission of COVID-19 disease (Italy, the People's Republic of China, South Korea, Switzerland and Iran).

In view of the further development of the situation regarding the emergence of the Coronavirus, Air Serbia decided to additionally reorganize the traffic in the coming period and adjust it with new circumstances. In this regard, the company has launched a special website (link) through which passengers can find out about the current status of their flights.

Regarding the global outbreak of Coronavirus, Air Serbia is in continual communication with the competent national and international authorities, primarily the Ministry of Health of the Republic of Serbia, the Institute for Public Health of Serbia, Dr Milan Jovanović Batut, the World Health Organization (WHO), and the International Air Transport Association (IATA). Serbia’s flag carrier is taking every precaution in full compliance with all procedures provided for these circumstances, to ensure its passengers will have no reason for concern. As always, the safety of our passengers and our crew is our airline’s priority.