Air Serbia has implemented a series of safety and hygiene measures, in collaboration with the health authorities and regulators, to ensure the safety and well-being of our passengers and crew while travelling. As always, the safety of our passengers and crew remains our number one priority.
We recommend that you always follow the general recommendations set by health authorities and get familiar with entry regulations of your destination country.
To minimize the potential spread of the virus, please stay at home if you feel sick or have symptoms related to COVID-19.
- Keep social distancing
- Wash your hands frequently
- Have a hand sanitizer packed in your hand luggage
(only in vessels up to 100ml)
- Follow the guidelines set by relevant health authorities
BEFORE THE FLIGHT
Your journey starts already at home. Use online check-in where available to minimize human contact. Print out or download your boarding pass before arriving at the airport.
Remember to check your temperature before travelling. It may be checked again at the airport. In case you have higher temperature, you will be asked to return home.
Ensure you have packed protective gloves, mask and hand disinfectant before arriving at the airport.
AT THE AIRPORT
Please arrive at the airport well in advance to complete all required procedures. We recommend to arrive at the airport 3 hours before departure. Do everything you can to keep social distancing at the airport. Follow the ground markings and signage to keep required physical distance in queues at check-in, security and at the gate.
Only passengers with valid boarding pass or ticket will be allowed to enter Belgrade Nikola Tesla terminal building. Entry is also permitted to persons escorting disabled passengers and unaccompanied children. Ensure you have your boarding pass or confirmed ticket easily accessible to you in electronic or printed form.
If your journey starts from Belgrade Nikola Tesla Airport:
- Entrance to the terminal will be only at entrance door number 2
- The use of masks is mandatory
- Gate opening times have been changed. For flights operated by an ATR-72 aircraft, gate will open 70 minutes before take-off. If the flight is operated by an A319/A320 aircraft, the gate opens 95 minutes before while for flights to New York it opens 120 minutes before scheduled departure time.
For certain categories of passengers, there will also be certain special benefits, and all passengers older than 65 will have check-in priority, free-of-charge, while families checking-in for flights will be able to do so using special counters, to make the check-in process quicker and more efficient.
Air Serbia Self Check-in kiosks and Baggage Drop-Off counters will be available for passengers who checked-in online for their flight.
Due to current situation, our boarding procedures have been adapted to better facilitate social distancing. We require you to follow the instructions given by the gate staff. You should only start boarding when your seat zone is called out. We kindly ask you to strictly follow boarding instructions.
To minimize physical contact between passengers boarding will start from the rear part.
As long as there are enough free seats, we will do our best to seat passengers across the cabin, to enable as much distance as possible. If this is not the case, families and groups will be seated together. Please be aware that due to distancing reasons last minute seat changes may occur.
The use of protective face masks may still be mandatory on some Air Serbia flights, depending on destination. Before travelling, please check requirements currently valid in the country to which you are travelling as compliance with local regulations and restrictions is the responsibility of the passenger.
Although the use of face masks is currently not mandatory on most flights, Air Serbia strongly advises wearing a mask for the duration of the flight in line with the recommendations of relevant international and national authorities.
In line with the recommendations of national medical experts from Institute of Public Health, service on all flights will be simplified with a focus on minimal contact and thus reduce the risk of the virus being transmitted.
We invite you to use the button on the overhead panel to call the cabin crew in case of need. Queuing for toilets will not be permitted.
Our A319/A320/A330 aircraft are equipped with High Efficiency Particulate Air (HEPA) filters that are capable of capturing up to 99.8% of microbes, like viruses and bacteria, ensuring a high air quality. The air on board is pressed down from the ceiling to the floor. This makes it difficult for droplets to spread, as the air flow makes droplets immediately fall to the floor. On the other hand, when it comes to the ATR aircraft in the Air Serbia fleet, as recommended by manufacturer and in connection with measures to prevent the spread of the coronavirus, a special procedure was introduced that enables maximum air circulation.
All our aircraft are professionally cleaned and disinfected on a daily basis. We carefully clean all commonly used surfaces such as armrests, backrests, meal tray tables, seatbelt latches, overhead bin handles, galleys and toilets. Cabin disinfections are being performed in accordance with local and international recommendations.
Once the aircraft has reached its final parking position, please carefully follow the instructions from the cabin crew during disembarkation. Deplaning must take place in an orderly manner, with a proper queue, maintaining an interpersonal distance.
When you land, please keep your face mask on until you have left the airport terminal. Try to maintain social distancing as you pass through the airport and at the baggage belt if you are collecting a bag.