Any passenger purchasing Air Serbia Extra Seat service is considered to have read, understood and accepted the Conditions as defined below.
Air Serbia would be able to sell an Extra Seat to Air Serbia passengers flying on Air Serbia marketed and operated flights holding tickets issued on JU ticket stock (tickets beginning with 115).
Air Serbia would not be able to sell an Extra Seat to those Air Serbia passengers flying on Air Serbia operated flights holding tickets issued on other airlines' ticket stocks (tickets beginning with any number other than 115) and to passengers flying on Air Serbia flights operated by other airlines and holding tickets issued on JU ticket stock (tickets beginning with 115).
Extra Seats service is subject to availability, determined by the airline based on operational and safety criteria.
Air Serbia does not guarantee and cannot commit that in case of other available and unoccupied seats onboard it would restrict/prohibit other economy class passengers to occupy them for more comfort.
Air Serbia reserves the right to restrict the use of service at any time for operational, safety or any other commercial reasons.
Purchasing the service
Extra Seat can be purchased during the booking process of your initial Air Serbia flight or added after the flight ticket issuance. Service can be booked at Air Serbia retail shops or through the Air Serbia Contact center.
Service is not available for online purchase.
Price of an Extra Seat is based on the airfare available at the time of booking. Airport surcharges will not be charged.
In case the service is added/purchased after the flight ticket issuance, if the originally booked fare is not available, difference between the fare paid and the one available at the time of Extra Seat purchase, will be charged.
Using the service
Passengers do not earn additional Etihad Guest miles by purchasing and /or using this service.
By purchasing this service, passenger is obliged to follow the same safety instructions and regulation that apply to other economy class passengers onboard whether or not they purchased this service. Air Serbia does not take any responsibility in case the passenger did not follow the instructions and/or advice given or signaled by Air Serbia staff onboard either verbally or via dedicated instruments (i.e. seat belt sign on instrument board, cabin crew public announcement, signals on IFE screens etc.).
It is recommended that all guests who purchase the service bring along the proof of purchase (in any form – electronic or paper) to avail the service. Valid proof of purchase is your Electronic Ticket issued at the time of service purchase. Payment slip transaction is not a valid proof of purchase.
Refunds & complaints
Extra Seat refund terms & conditions will depend of the fare rules indicated in your Electronic Ticket.
Service is non-transferable and must be used for the applicable flight. No other passenger can use it besides the passenger to whose name the service was connected to at the time of service purchase.
No refund would be accepted if passenger who purchased the service changed her/his mind before receiving the service or if refusing to avail the service onboard for any reasons.
Air Serbia would not refund the service paid in cases of involuntary upgrades.
If Air Serbia is forced to cancel the flight due to operational, safety or any other reason and/or rebooks you to a flight not operated by Air Serbia, fee paid for the service would be refunded.
Any complaints and/or compensation requests driven from using Extra Seats service cannot be processed onboard our flight or upon landing at the airport. You would need to contact Air Serbia passenger response representatives directly through the form. Any requests for compensations will be rejected by Air Serbia if submitted later than one month after the date of the flight. Please keep the original Electronic Ticket issued at the time of Extra Seat purchase as a valid proof of purchase to be able to refer to in such cases.
Air Serbia reserves the right to modify the Terms & Conditions of Air Serbia Extra Seat service at any time without giving any prior notice and/ or assigning any reason. Air Serbia commits to post any changes to the Terms & Conditions in a written form through airserbia.com.