Air Serbia

Air Serbia Premium Lounge Passes

While you await your flight, you can relax in one of the exclusive passenger lounges at our network airports.

Air Serbia offers passengers the opportunity to purchase use a one-time pass to the Premium Lounge at Belgrade's Nikola Tesla Airport. You will find the terms and conditions of one-time pass outlined below.

Availability

Air Serbia Premium Lounge passes are only valid for use at Air Serbia Premium Lounge at Belgrade's Nikola Tesla Airport.

Air Serbia is able to sell Air Serbia Premium Lounge - Annual Membership to all Air Serbia passengers. Air Serbia passengers are defined as those passengers who are holding tickets beginning with 115. Air Serbia is also able to sell the service to passengers flying on Air Serbia operated flights, but holding tickets purchased through other airlines. In such cases, their tickets begin with any other number than 115.

Air Serbia reserves the right to limit and dynamically control the number of lounge passes sold per time of day, per day, per flight, per sales channel, per lounge capacity or any other criteria.

Access to the lounge and its services and facilities may be unavailable, restricted, limited or withdrawn at any time for operational reasons.

Purchasing the service

Air Serbia does not allow service reservation. The service has to be booked and paid at the time of reservation, otherwise Air Serbia would not be able to guarantee service fulfilment.

Air Serbia Premium Lounge - Annual Membership can be pre-purchased by adult passengers only. Air Serbia defines adult passengers as all passengers of more than 12 years of age.

All passengers travelling with children (kids and toiddlers from 2 to 12 years old) are required to purchase additional lounge passes at the lounge reception desk. Adult fare applies.

Using the service

Passengers do not earn additional Etihad Guest miles by purchasing and /or using this service.

Air Serbia Premium Lounge pass is valid only on date of travel.

No companion to lounge pass voucher holder will get free entrance regardless if the companion is booked on the same reservation as the lounge pass holder or not.

Passengers between 12 and 18 years of age are required to be escorted by another passenger who is older than 18 years when visiting the lounge. Passengers older than 18 can access the lounge freely.

To enter the lounge, you will be required to show a valid boarding pass along with your lounge pass voucher (EMD document for the same day of travel). Air Serbia reserves the right to deny you lounge access and forfeit the fee paid unless you do not present valid documentation at the time of visiting the lounge. Payment transaction slip cannot be used as a substitute for lounge pass voucher.

You are allowed to stay in the lounge 3 hours from the moment of entering the lounge and within Air Serbia Premium Lounge operating hours. After this time, you can purchase another pass at the lounge reception to extend your stay if needed.

Air Serbia Premium Lounge operating hours may vary without notice.

Flight boarding announcements are not permitted in the Lounge. Passengers' flight information will be displayed on the monitors only. Air Serbia does not take any responsibility in respect of passengers' departures.

To ensure an enjoyable experience when you are visiting Air Serbia Premium Lounge, we ask that you follow our smart casual dress guideline. Air Serbia will decline entry if some items of clothing are too casual or inappropriate (i.e. beachwear, head to toe gym wear, thongs, sleepwear).

Air Serbia disclaims responsibility for articles lost or stolen in the lounge.

A passenger is liable to pay on-site any eventual damage she/he made by her/his acts or omissions to Lounge facilities fixtures, furniture and fittings.

13:00h - 15:00h
Subject to these Terms and Conditions, ticketed passengers with valid boarding pass are entitled to access the Air Serbia Premium Lounge with a maximum one (1) hour stay between 1pm - 3pm prior to their departure. Passengers are entitled to the buffet and one (1) glass of wine or one (1) substitute beverage, does not include spirits. Additional beverages are not included in the rate nor can be purchased.
Entry of passengers is subject to space availability, passengers may be refused entry if the lounge is full.

Refunds & complaints

Air Serbia Premium Lounge refund terms & conditions are independent from ticket refund conditions.

Air Serbia Premium Lounge passes are not refundable, not redeemable for cash, and are not available for use beyond. You would not be able to cancel it post purchase. Quantity of non-refundable services cannot be decreased through Manage my Booking.

No companion to lounge pass voucher holder gets free entrance regardless if the companion is booked on the same reservation as the lounge pass holder or not.

Any complaints and/or compensation requests driven from visiting Air Serbia Premium Lounge cannot be processed at the Lounge reception, at the airport or on board. You would need to contact Air Serbia passenger affairs representatives. Please keep the original EMD as a valid proof of purchase to be able to refer to in such cases.

Any requests for compensations would be rejected by Air Serbia if submitted later than one month after the date of the flight.

Air Serbia Premium Lounge pass is non-transferable and must be used prior to the applicable flight. No other passenger can use it besides the passenger to whose name the service was connected to at the time of lounge pass purchase.

Air Serbia reserves the right to refuse entry to any individual or require a passenger to immediately leave the lounge, at any time for inappropriate behavior including, but not limited to, conduct that is disruptive, abusive or violent inclusive of but not limited to passengers perceived to be under the influence of alcohol/drugs, offensive general attire, disturbing other passeneger.

Air Serbia reserves the right in its absolute discretion to discontinue the lounge pass at any time or to refuse to sell a lounge pass to any specific passenger and, if sold, to cancel a lounge pass, and deny any purchaser or passenger access to, or use of, the lounge. Air Serbia will not be liable for any loss or damage suffered by a purchaser or visitor resulting from such refusal, cancellation, or denial.

Air Serbia reserves the right to modify the Terms & Conditions of Air Serbia Premium Lounge Pass at anytime without giving any prior notice and/ or assigning any reason. The passengers that at the time of amendment already purchased the service, will be subjected to the Terms & Conditions they accepted when buying the service initially, unless they were informed and accepted ammendments to Terms & Conditions.

Air Serbia commits to post any changes to the Terms & Conditions in a written form through airserbia.com.