Seat entitlement is a benefit directly dependent on the air fare you purchased.
Seat selection is subject to availability at the time of request. Seat selection may not be available for all seats due to operational and safety reasons.
Air Serbia does not guarantee that seat selection is available on all flights.
Air Serbia would be able to accommodate pre-reserve seating requests for passengers flying on Air Serbia operated flights, holding tickets issued on JU ticket stock (tickets beginning with 115).
Air Serbia would not be able to accommodate pre-reserve seating requests for passengers flying on other airline operated flights, holding tickets issued on JU ticket stock 115 (tickets beginning with 115) unless the operating carrier does not charge for seat selection and confirms specific seat request.
Air Serbia would not be able to accommodate pre-reserve seating requests for passengers flying on Air Serbia operated flights, holding tickets issued on other airlines ticket stock (tickets starting with any number other than 115) unless EMD for pre-reserved seat can be issued by Air Serbia.
Air Serbia will do its best to provide you with the seats you pre-reserve. However, advance seat reservation does not guarantee that you will travel in a particular seat, but that we will provide you your choice of the following seat criteria: window, aisle or middle.
Changing the seat
Once purchased, selected seats are exchangeable based on the availability. There is no limitation to how many times a purchased seat can be exchanged by the passenger. Passengers can change pre-selected seat to almost any other seat on board that is unoccupied at the time of placing the request.
When changing the seat, if the newly selected seat is more expensive than the previously reserved seat, you would have to pay the difference. In the opposite scenario, you would be refunded back the difference.
You can voluntarily change seat selection anytime until checked-in. Air Serbia encourages you to use option Manage my booking to accommodate all your seat requests.
Air Serbia in general prohibits passengers to change their seats once aircraft boarding has been completed. Exceptions exist.
Air Serbia reserves the right to move you to a different seat before departure or on board in case of disruption, aircraft change, or for any other operational, safety or security reasons without your prior approval.
In case seat change is necessary for the reasons mentioned above, Air Serbia would do its best to reseat you to a comparable seat that is the seat of the same type (aisle, window, or middle). In case of involuntary seat changes, we attempt to re-seat you accordingly. If you are not satisfied with your replacement seat you are encouraged to contact our passenger response representatives.
Exit row seats
Seats with extra legroom, located in the emergency exit row in Economy Class, may only be occupied by passengers in full compliance with the safety, health, and other requirements relevant to seats in this zone.
To be seated in an exit row seat with extra legroom, passengers must:
- Be physically able to reach, locate and operate the emergency exit window or door, and to quickly pass through the exit,
- Be able to understand and acknowledge instructions given by our cabin crew about the tasks you will be expected to perform in an emergency evacuation and read the safety card provided by our crew for that purpose,
- Be able and willing to assist the crew and other passengers in the evacuation of the aircraft,
- Be able to check outside conditions and respond to cabin crew requests before opening an exit,
- Not be in any stage of pregnancy,
- Not have any condition (be it a consequence of age, frailty, injury, physical or psychological disability, mobility, vision or hearing impairment, sickness, or anything else) which may prevent you from performing the duties listed above,
- Be aged 18 years or older,
- Not be travelling with children or infants,
- Not be travelling with a care giver, a guide dog or an assistance animal.
In selecting an exit row seat, a passenger is understood to accept the terms listed above pertaining to these seats. Should a passenger fail to meet the above criteria, for any reason whatsoever, he/she is required to notify the airline thereof as soon as possible, and certainly at least 24 hours before the scheduled time of departure of their booked flight.
Air Serbia and its associated entities involved in the provision of services retain the right to assess compliance with the set criteria at all times.
Airport staff may directly assess on behalf of Air Serbia, during check in and boarding, whether a passenger still meets the criteria for occupying an exit row extra legroom seat in Economy Class. Should this not be the case, airport staff will reseat the passenger. This rule applies to all passengers, regardless of their manner of check in.
Cabin crew may directly assess on behalf of Air Serbia, during boarding, whether a passenger still meets the criteria for occupying an exit row extra legroom seat in Economy Class. Should this not be the case, cabin crew will reseat the passenger onboard.
Air Serbia does not guarantee at any time the availability of an exit row extra legroom seat in Economy Class, regardless of the fare paid.
Air Serbia retains the right to allocate in certain situations a number of these seats to other passengers, free of charge, for security and safety reasons.
Refunds & complaints
Advance Seat Reservation refund terms & conditions are independent from ticket refund conditions.
Air Serbia would not refund paid pre-reserve seating fee in cases of involuntary upgrades.
If Air Serbia rebooks you to a flight not operated by Air Serbia, previous seat reservation fee would be refunded.
In case of ticket cancellation, pre-reserved seats that have been paid for would be refunded as well. Refund is processed to the original form of payment. Existing Air Serbia refund policies apply.
In case of ticket upgrade to higher class of travel, pre-reserve seating fee could be used to pay for the upgrade (applies to any kind of ticket upgrade) or it could be refunded.
In case of ticket exchange (for reason such as upsell or voluntary travel date change), fee collected for seat selection is to either be refunded or used when paying for the ticket reissue.
In case of cancellation of exit row seats reservation, refund would be permitted only if the passenger could prove that she/he advised Air Serbia in advance (4hrs 01min prior to departure at latest) that her/his conditions changed and that she/he does no longer meets afore highlighted criteria.
Be advised that any claims for refund of the pre-reserved seating fee cannot be processed on board or at the airport. You would need to contact Air Serbia passenger response representatives directly. Any requests for claims or pre-reserved seating fee refund would be rejected by Air Serbia if submitted later than one month after the date of the flight.
Advance Seat Reservation charges are non-transferable.
Air Serbia reserves the right to discontinue the sale of seats or refuse to sell seats to a passenger.