We understand that our reputation is judged by how we act. This is why our core values emphasize the importance of doing business with integrity and taking responsibility to do what is right and ethical at all times.
These values underpin the Air Serbia Code of Business Conduct and are central to how we interact with our customers and suppliers.
To ensure our continued compliance with our Code of Business Conduct, Ethics Line is designed to allow employees, customers, members of the public and other stakeholders to raise concerns and report potential breaches of our values (please note that the Ethics Line is not for customer complaints or general enquires. These should instead be channeled via Contact us page).
What is Ethics Line?
It is Air Serbia's 24 hour global reporting service, operated by an independent company called Expolink Europe Ltd., where you can ask questions or raise concerns in confidence about matters of compliance with the Air Serbia Code of Business Conduct or the law.
Who can use Ethics Line?
Ethics Line is open to all employees, customers and other stakeholders to report their concerns. However, it cannot be used to report general customer or other complaints.
How can I report a concern via Ethics Line?
You can submit a report in three ways:
- Call the Ethics Line phone number for your home country. You can ask for a Serbian speaking operator. Reports can be made in over 300 different languages. Click here (PDF) for a list of numbers.
- Send an email with the details of your concern to firstname.lastname@example.org
- Submit a web report by clicking here (access code "ethicsline").
What will happen when I contact Ethics Line?
Your call or report will be taken by a trained operator who will give you a unique PIN code which you can use to follow-up on the report you have made. You are free to leave your contact details or lodge your report anonymously.
Your report will be forwarded to a Compliance Officer who will review the report and decide on the appropriate action to take. If the report relates to a query, advice will be given in response after liaising with a subject matter expert. If the report relates to an allegation of wrongdoing, an investigation team will be assigned and the matter will be investigated internally according to our own guidelines, consulting with external experts where required.