Air Serbia

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Passenger rights

Your rights in the event of denied boarding, flight cancellation or delay, as well as in case of involuntary downgrading.

If you believe you have justified grounds for a claim due to denied boarding or cancellation or long delay of flights or downgrading, you should submit us claim no later than 90 days after the flight was performed or when it should be performed:

Should you receive no reply from Passenger Support within 60 days of submission of your claim with complete documentation necessary for complaint or if you received reply within prescribed deadline, but you believe the response to your claim is not in compliance with valid regulations, you can turn to the Civil Aviation Directorate of the Republic of Serbia at the following address:

If you need to contact the national bodies in the EC regarding protection of passenger rights in the event of denied boarding, or flight cancellation or delay, you can find contact data at the following web address