Air Serbia

Air carrier liability for passengers and their baggage

This information notice summarizes the liability rules applied by air carriers as required by the Law on Obligations and Basics of Property Relations in Air Transport and the Montreal Convention, as follows:

  • Compensation in the case of death or injury

    There are no financial limits to the liability for passenger injury or death. The air carrier cannot contest claims for compensation for damage up to 113,100 special drawing rights - SDRs (converted into local currency). Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

  • Advance payments

    If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (converted into local currency).

  • Passenger delays

    In case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,694 SDRs (converted into local currency).

  • Baggage delays

    In case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,131 SDRs (converted into local currency).

  • Destruction, loss or damage to baggage

    The air carrier is liable for destruction, loss or damage to baggage up to 1,131 SDRs (converted into local currency). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

  • Higher limits for baggage

    If the value of baggage exceeds the applicable liability limit determined by Montreal convention, passenger is strongly advised to fully insure it before travelling.

  • Complaints on baggage

    If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days, and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

  • Liability of contracting and actual carriers

    If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

  • Time limit for action

    Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

  • Basis for the information

    The basis for the rules described above is the Montreal Convention of 28 May 1999 and the Law on Obligations and Basics of Property Relations in Air Transport.

Notes

  • Notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Law on Obligations and Basics of Property Relations in Air Transport or the Montreal Convention.