Cookie Policy

By using our website www.airserbia.com, you agree that we can store and access cookies, IP addresses and use other methods in order to collect website usage data, and improve your online experience.

Cookie Policy

Air Serbia a.d. Beograd (hereinafter: Air Serbia) is a joint stock company for air traffic, and national airline of Serbia. Its web site www.airserbia.com is owned and operated by Air Serbia. Air Serbia is responsible for processing of any of personal data provided in the process of booking/purchasing plane tickets and is notified where required in each country under the relevant data protection legislation of that country.

Due to recent changes in law, all websites that operate across certain parts of the European Union are required to obtain consent to using or storing cookies (or similar technologies) on your computers or mobile device. This cookie policy provides you with clear and relevant information about the cookies we use and the purposes for using those cookies.

This policy does not govern the collection and use of information collected through www.airserbia.com. To review the privacy policies that apply to customers of the Air Serbia website, please refer to our Privacy Policy.

For further information about this policy or if you require a detailed list of all cookies which are used by our website, please contact us.

Your Consent

By continuing to use our website, you are agreeing to our placing cookies on your computer in order to analyse the way you use our website. Please read this cookie policy carefully for more details about the information we collect when you use this site.

If you do not wish to accept cookies in connection with your use of this website, you must stop using our site.

What is a cookie?

Cookies are small files that are placed on your computer by websites that you visit or certain emails you open. They are widely used in order to make websites function properly, as well as to provide business and marketing information to the owners of the site.

The cookies we use on Air Serbia website help us provide you with a better online experience, remember your preferences, and assist us with site improvements. By accessing our websites, you agree that this cookie policy will apply whenever you access an Air Serbia site, regardless of the device you use.

What personal information do cookies collect?

Generally, a cookie will contain a string of text that contains information about the browser. To work, a cookie does not need to know where you are from, it only needs to remember your browser.

Some cookies we use may store more personal information about you. However, this can be done only if you yourself have provided the our website with that personal information.

Can I withdraw my consent?

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. This will expire periodically (and in all cases within 13 months). If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.For further information about deleting or blocking cookies, please visit aboutcookies.org

How can I turn cookies off?

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari

When do we use cookies?

Air Serbia uses cookies on www.airserbia.com for the following purposes:

Technical

Cookies are used for technical reasons to enable the efficient working of www.airserbia.com. For example, to:

  • Balance website traffic to ensure our customers receive a consistent and reliable service
  • Limit traffic to key parts of the website in order to maintain performance levels
  • Store your acceptance of the Privacy Policy, cookies policy and website terms and conditions, without which access is not granted to www.airserbia.com
  • Make sure you connect to the right service on our website when we make any changes to the way the website works
  • Route users to specific applications of a service, or specific servers

Ease of use

Cookies are used to enhance the ease of use of www.airserbia.com for customers. For example, to:

  • Remember information you have entered on order forms when you navigate to different pages during a web browser session
  • Remember the goods and services you ordered when you get to the checkout page
  • Identify you as being logged in to our website
  • Remember settings you've applied, such as layout, text size, preferences, and colours
  • Remember if we've already asked you if you want to fill in a survey
  • Show you when you're logged in to the website

Tracking

Cookies are used to gather statistics on how visitors use our site. For example, to:

  • Gather feedback on customer satisfaction through our website survey
  • Gain insight into how visitors use the website so that we can make improvements to its usability

Targeting

“Targeting” cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. Third parties provide these services in return for recognizing that you have visited our website.

Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.

Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested.

All of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

By using our site, you accept the use of "Targeting" cookies. In some cases accepting these cookies may be a condition of using the website; so if you disable/block them we cannot guarantee how our site will perform.

You can choose to opt out of this type of advertising permanently by going to http://www.networkadvertising.org/choices

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).

Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, if you do this, you may not be able to use the full functionality of this website.

For more information about Google analytic cookies, please see Google's help pages and privacy policy: Google's Privacy Policy and Google Analytics Help

Google have developed the Google Analytics opt-out Browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). If you want to opt-out of Google Analytics, you can download and install the add-on for your web browser. For more information, click here

This website uses cookies to provide a better user experience, personalization of content and ads, as well as the integration of social media and analysis of traffic on the Internet. In this regard, it is possible to transfer information about your use of the website to our partners in order to enable communication and advertising tailored to your preferences. You can look at our privacy policy here, and the policy of "cookies" here
By clicking on ’Agree’, you consent to the placing of these cookies. Click on the button ’Change your cookie settings’ to change your preferences.
For more information about cookies, please read Air Serbia’s cookie policy.