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Compliments & Complaints

Air Serbia greatly values good service and high standards of quality.
 
Tell us about your experience.

Please note that we can only process feedback written in Serbian or English.

 

You may submit claim only for flight where Air SERBIA is operating carrier.

 

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Important Notice:

 

Each attached file must be less than 2MB in size.

The total size of all attached files must be less than 20MB.

 

If you notice any problem when submitting a complaint, you can contact us at the email address: guest.support@airserbia.com

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Compliment

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We kindly inform you that complaints registered on the compliments page will not be taken into consideration.

This form is valid without the signature of the complaining party. The person submitting this document indicates that it is authorized to file this appeal. By submitting this document, the person also agrees that Air SERBIA JSC may submit his/hers bank details and other information necessary to relevant financial institution for the eventual settlement of damage caused.

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Compliment sent

You have successfully sent your commendation. We will strive to justify your trust in the future.

Complaint

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Your complaint has been sent. Expect to receive an email with a case number.

Your complaint will be taken into consideration by our staff and we will get back to you soon.

We are sorry for the incovinience and we’ll do our best so this doesn’t happen again.

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