Terms & Conditions

To be eligible for a Best price guarantee offer you must have booked or payed for a Qualifying Flight(s) which are exclusively operated by Air Serbia. Codeshare and interline flights are not eligible for a Best price guarantee offer.
A Qualifying Flight means: a one-way or return point-to-point flight only booking departing from BEG and operated by Air Serbia in any class.
Return flights must originate and terminate in the same country. Point-to-point flights are those with the same JU flight number for the whole outbound or inbound journey.
To be eligible for an offer you must supply sufficient evidence of the lower fare in the form of a print out or screen shot of the fare quote page containing as a minimum: (a) date and time; (b) full itinerary including flight numbers; (c) full breakdown of the individual fare for each passenger including credit/debit card charges and booking fees; and (d) website or agent name and logo. You must also provide the fare conditions applicable to the lower fare. You should retain your print out until you have heard from Air Serbia that this is no longer required as proof. Evidence must show that the lower fare was found on the same day as the fare through our direct channel (airserbia.com, call center, retail shop). A credit will be given for each ticket within a booking that meets these Terms & Conditions.
To be eligible for a Best Price Guarantee you must have found a lower fare on the same date that the Qualifying Flight was purchased or booked on our direct channel (airserbia.com, call center, retail shop) for a flight identical to the Qualifying Flight on a public point of sale. Prices quoted on websites which do not have the capability to confirm the booking and accept payment (for example, websites that link through to a third party's website/meta-search engines) eg. skyscanner.com.au or cheapflights.com.au, are excluded. The page where you found the fare that is cheaper must be the page of an agent with its registered address based in Serbia whom Air Serbia has authorized to issue tickets for its flights.
The fare (including all taxes, fees and charges) plus any associated booking and card payment fees must be in total cheaper than the flight purchased or booked through our direct channel and must be for the same route, with each leg of the trip flown in the same order, for the same dates, for the same flight numbers, in the same class of travel, for the same type of ticket (including fare conditions such as whether tickets are/are not refundable or changeable and the cost of making such changes), in the currency of the departure country.
The amount on which the minimum price is established is the published fare, including charges, handling fees and fuel tax. Tickets with promotional or special discounts issued by either Air Serbia or other distributors and which are related to discounts for early payments, group rates, holiday fares, corporate rates, negotiated rates or involving the return of commissions, etc. are excluded.
Best Price Guarantee is only applicable to the first booking made; any subsequent changes to an itinerary or booking will not be eligible for an offer.
Tickets that are qualifying for an offer must have the same number and type of travelers (including number of adults, children and infants).
Claims can only be accepted through the online form, before midnight (11.59 p.m. Serbian mainland time) the day the purchase or booking was made.
Response time for a claim - by email within 5 working days. Refund: within 15 days after claim approval, on gift voucher.
Gift vouchers are not transferable.
If the purchase has been made and your claim is approved, you will get Gift Voucher with paid difference and 20 euro per person for next booking on our direct channel. If the lower price has been found but the ticket has not been bought yet and the passenger has significant evidence to prove it, Air Serbia will match the price.
Air Serbia reserves the right to modify or cancel Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting to airserbia.com website at this page. This does not affect claims submitted in accordance with these Terms & Conditions prior to such modification or cancellation. Air Serbia will not be held responsible for any fault, error or poor practice imputable to other webpages, in which case Best Price Guarantee will not apply. Air Serbia reserves the right not to offer you the Best Price Guarantee if you are unable to demonstrate and/or provide reliable documentary proof of the purpose of your claim.
Air Serbia is the final authority on interpretation of these rules.

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