Pre paid meals

Have one of our tasty meals prepared for your flight, and make your journey even more comfortable.

Special meals Hot meals Sandwiches and dessert Terms&Conditions

Special meals are on offer for flights between Belgrade and New York.

Special meals are available for a fee on flights over 80 minutes.

Special meals (SPML) are not available on codeshare/interline flights.

You may order your special meal anytime from when you make your booking to 24 hours before take-off (48 hours before take-off, if ordering a Kosher meal). You can order free special meals on flights from/to New York via Call Center or in Air Serbia offices.

Meals may contain peanuts. We assume no responsibility in regard to possible allergic reactions to food. If you are prone to allergies and similar reactions, please consult your doctor.

We offer a wide choice of special meals

Meals for religious needs

Hindu meal (non vegetarian) - HNML 7 EUR
Contains meat (lamb or chicken), fish, eggs and dairy products, and is prepared mildly spicy to spicy. Does not contain any beef.

Orthodox Christian Lenten Meal prepared with oil - OOML 7 EUR
A meal suited to Orthodox Christians during the fast, composed of a variety of vegetables prepared with oil.

Vegetarian Jain meal - VJML 7 EUR
Contains non-root vegetables only. The meal is prepared Asian style. Does not contain any root vegetables like onions, ginger, garlic, potatoes, carrots or animal/ animal byproducts.

Orthodox Christian Lenten Meal prepared with water - OWML 7 EUR
A meal prepared from selected boiled vegetables suited to Orthodox Christians during the fast.

Halal meal - MOML 7 EUR
All ingredients are prepared as per Halal requirements. Does not contain pork or alcohol.

Orthodox Christian Lenten Meal containing fish - OFML 7 EUR
A meal suited to Orthodox Christians during the fast, composed of a variety of vegetables and fish prepared with oil.

Kosher Meal - KSML 12 EUR
Contains meat from animals that have split hooves and chew the cud or species of fish that have both fins and scales. Contains fruit and vegetables (except those prone to infestation). Certified in the kosher kitchen and double-sealed after packing. This meal will be available to Economy Class passengers on flights longer than 2 hours.

Vegan and vegetarian meals

Asian vegetarian meal - AVML 7 EUR
Contains all types of vegetable, fresh fruit and milk products, and is generally prepared mildly spicy to spicy. Does not contain any type of meat, fish or eggs, and is not a Hindu meal.

Lacto-ovo vegetarian meal - VLML 7 EUR
VLMLs do not contain any meat or meat products of any type, or any fish, poultry or products with lard or gelatin.

Vegetarian meal - VGML 7 EUR
Contains all types of vegetables and fresh fruit. Does not contain any meat, fish or animal by-products e.g. animal fat in biscuits etc.

Meals for medical/ dietary needs

Low fat/ Low cholesterol meal - LFML 7 EUR
Contains food such as margarine, cottage cheese, egg white, boiled rice, potatoes, lean meats, fish, wholegrain bread, cereals and fresh fruit. Does not contain milk, cream, fat, cheese, egg yolk or fatty meats.

Low calorie meal - LCML 7 EUR
Contains food with plenty of roughage and with less fats and carbohydrates. Does not contain sugar, cream, sauces, mayonnaise or fatty meats.

Diabetic meal - DBML 7 EUR
Contain low-fat milk, butter, plain yoghurt, lean meats, boiled or pureed potatoes, vegetables and fresh fruit. DBMLs do not contain any kind of sugar. Only certain permitted sugar substitutes are used.

Bland meal - BLML 7 EUR
Contains mostly soft food that is easily digestible and without spice. Foods recommended are mashed potatoes, spinach, soft boiled eggs, boiled meats, toast, and dairy products. Does not contain baked, fried or spicy foods, onion or garlic.

Non-lactose meal - NLML 7 EUR
Contains food such as salads, roughage, pasta, rice, fish or meat. Does not contain milk and milk products, sauces, soft rolls, croissants or chocolate.

Gluten free meal - GFML 7 EUR
Contains food such as meat, poultry, fish, rice, fruits and vegetables, corn, potatoes, dairy products, chocolate, dried beans and peas.

Seafood meal - SFML 7 EUR
Contains food which includes all types of fish or shellfish. Does not contain meat products.

Raw vegetable meal - RVML 7 EUR
Contains mainly raw vegetables and salads.

No fish meal - NFML 7 EUR
Intended for persons sensitive to fish and fish products. The meal contains fresh fruit and vegetables, meat, dairy products, and pastry. Does not contain fish or fish products.

Meal without salt - LSML 7 EUR
The meal contains fresh fruit and vegetables, fresh fish, veal, meat filets, margarine without salt. Intended for persons with heart problems and high blood pressure. Does not contain salt, sauces, dressing, salty cheese, smoked, salted, and preserved meat and fish.

Fruit platter - FPML 7 EUR
Contains seasonal fresh fruits.

Meals for children/ babies

Child meal - CHML 7 EUR
The meal contains fruit, vegetables, all types of proteins, pasta and wheat products. Contains milk products and easily chewed and digestable foods. The meal is intended for children aged 2 to 12.

Baby meal - BBML 7 EUR
Proprietary brands of baby meals are available on board Air Serbia flights. Parents are advised to carry baby foods familiar to and preferred by their babies. Milk or baby meals can be heated on board.

With Air Serbia, you have the opportunity to pre-order one of our delicious meals, and a hot cooked meal will be waiting for you on your flight.

You can order your Hot meal 48h before the flight departure, the latest:

  • at the time of booking,
  • via My reservation,
  • by calling our Contact Centre or by visiting one of our offices.

Travel period 01.06.2019-31.08.2019.

Flights over 80 minutes

Omelette with feta cheese 6,5 EUR
Omelette with feta cheese, green ratatouille and grilled tomatoes (VEG)

Omelette with feta cheese

Risotto with vegetables 6,5 EUR
Risotto with vegetables and fine herbs (VEG)

Risotto with vegetables

Beef in tomato sauce and sides 9 EUR
Beef in tomato sauce, potatoes, sautéed carrot and spinach

Beef in tomato sauce and side

Zlatibor flat bun 9 EUR
Zlatibor flat bun with Užička prosciutto, kajmak and eggs

Zlatibor flat bun

Flights to New York

Pie with eggs and vegetables 14 EUR
Pie with eggs and vegetables in pepper sauce, with crispy bacon and cherry tomato

Pie with eggs and vegetables

Fritters in saffron sauce 12 EUR
Fritters in saffron sauce with spring salad (VEG)

Fritters in saffron sauce

Grilled salmon fillet 14 EUR
Grilled salmon fillet with spinach puree, white wine sauce and vegetable in butter

Grilled salmon fillet

Hot meals - labelling and nutritional information - June 2019 (pdf)

Air Serbia offers you the opportunity to pre-order one of our delicious sandwiches. Whether the flight is short or long, you will enjoy it to the fullest.

You can get your Sandwiches or Choco muffin, 8h before the flight departure, for flights up to 80 minutes, and 48h before the flight, for flights over 80 minutes , the latest:

  • at the time of booking,
  • via My reservation,
  • by calling our Contact Centre or by visiting one of our offices.

Travel period 01.05.2019-31.07.2019.*

Flights up to 80 minutes

Sandwich with smoked chicken and hummus 4 EUR
Bavarian bread roll, hummus spread, smoked chicken breast,
kashkaval cheese, pickles, Lollo Bionda Lettuce


Sandwich with smoked chicken and hummus

Vegetarian sandwich 4 EUR
White bread roll, boiled spinach, pesto sauce,
young cheese, marinated pepper


Vegetarian sandwich

Choco muffin 50g 1 EUR
*The product is made in an environment
where nuts are present.


Serbian walnut cookie 50g 1 EUR
*The product is made in an environment
where nuts are present.


Serbian wallnut cookie


Sandwiches and desserts - labelling and nutritional information (pdf)

Note

  • *Meals listed above are only available for pre-order through AirSERBIA Contact center

Any customers pre-ordering a meal on an AirSERBIA flight is considered to have read, understood and accepted the Conditions highlighted below.

AirSERBIA food pre-purchase refers to pre-ordering sandwiches, desserts, hot meals, special meals and/or premium Serbian meals. Entire list of food items that are available for pre-order are available on the following page: Meals. Any hot or premium Serbian meal are followed with the following side dishes: salad, pastry and dessert.

Availability

AirSERBIA offers plethora of special meals in order to accommodate dietary, religious and other requirements, with 23 sorts of special meals on offer. For more information on these, please visit link.

In cases when special meals could be pre-ordered free of charge, customers would be allowed to select only 1 item per passenger. If more than 1 item per passenger has been pre-ordered, none of the pre-ordered food items would be delivered onboard.

Pre-ordering food on AirSERBIA flights is possible for all AirSERBIA passengers holding tickets issued on JU ticket stock (tickets beginning with 115), provided that passenger’s itinerary starts with a flight operated by AirSERBIA.

AirSERBIA is unable to sell this service to passengers flying on AirSERBIA operated flights but holding tickets issued on other airlines’ ticket stocks (tickets starting with any number other than 115) and to passengers flying on AirSERBIA flights operated by other airlines and holding tickets issued on JU ticket stock (tickets beginning with 115).

Service purchase

Pre-ordering sandwiches, desserts and hot meals on AirSERBIA flights is provided at a fee. Pre-ordering special meals is provided either at a fee or free of charge (on long haul flights only). Pre-ordering premium Serbian meals is provided exclusively at a fee.

Pre-ordering food items on long haul flights for a fee is not available on flights bound to Belgrade.

Food options that can be pre-ordered are not available for purchase onboard AirSERBIA flights. It is not possible to place such requests during an AirSERBIA flight. Offered food options can be purchased through airserbia.com, AirSERBIA Contact Centre or any AirSERBIA retail office, up to 8hrs before the flight on flights up to 80 minutes, or up to 48hrs prior to flight departure for flights over 80 minutes, latest.

When pre-ordering food items via airserbia.com, there would be indicative pictures of each meal displayed within the shopping window. Please be advised that these are indicative only and that purchased food item might differ from the actual item delivered onboard.

AirSERBIA does not allow service reservation. The service must be booked and paid at the time of booking, otherwise AirSERBIA will not be able to guarantee the service.

By purchasing a meal, you are allowing AirSERBIA to contact you after your flight by email for a short survey about your experience and impressions about the provided service. We would appreciate any feedback you might send us.

Disclaimer / Declaration

SANDWICH WITH SMOKED CHICKEN AND HUMMUS
Ingredients: bread (wheat flour, water, base solution for dough (low concentration sodium hydroxide solution (E524), refined sunflower oil, sugar, yeast, salt, dough mix (anti-caking agent: E170, wheat flour, emulsifier: E472e, E471, enzymes, antioxidant: E300); smoked chicken breast 15% (skinless chicken breast 71%, water, soy protein, salt, firming agent: E407, stabilizers: E451 and E452, sugar, spices and spice extracts, antioxidant: E316, flavour enhancer: E621, preservative: E250); semi-hard half fat cheese 10% (pasteurized milk, rennet, salt); hummus (chickpeas, water, rapeseed oil, sesame paste, spices and spice extracts, salt, acidity regulators: E300 and sodium bicarbonate, sugar, preservative: potassium sorbate): pasteurized cucumber (cucumber, water, salt, white vinegar, sugar); lettuce.The products are made in an environment where nuts are present. Produced according to manufacturer’s specification. Country of origin: Republic of Serbia, Net weight: 195 g. Store below + 40C. Nutritive value per 100 g of product: Energy 979/234 KJ / kcal, Fats 8,9g of which saturated fatty acids 4,1g, Carbohydrates 23,1g of which Sugar 2,1g, Protein 14,1g, Salt 0,55g.

Nutritional value per 100g:

Energy value 1777 KJ /425 kcal
Fat 24.6 g
Of which
Saturated fat 18 g
Carbohydrate 45.7 g
Of which:
Sugar 28 g
Protein 4.5 g
Salt 0.99 g

VEGETARIAN SANDWICH
Ingredients: bread (wheat flour, water, refined sunflower oil, sugar, partly skimmed milk powder, yeast, salt, bread mix (anti-caking agent: E170, wheat flour, emulsifier: E472e, E471, enzymes, antioxidants: E300), low fat soft cheese 18% (pasteurized milk, rennet, kitchen salt, firming agent: E509); pasteurized peppers fillets (peppers, water, salt, white vinegar, sugar); cooked spinach (spinach, extra virgin olive oil, water, salt, pepper); salad dressing (refined sunflower oil, basil, cashew nuts, extra hard medium fat cheese (lysozyme from egg), whey powder, salt, sheep cheese, sugar, extra virgin olive oil, basil extract, natural flavors (milk), garlic, unskimmed milk powder, acidity regulator: milk acid).The products are made in an environment where nuts are present. Produced according to manufacturer’s specification. Country of origin: Republic of Serbia, Net weight: 225 g. Store below + 40C. Nutritive value per 100 g of product: Energy 1114/267 KJ / kcal, Fats 4,5g of which saturated fatty acids 1,8g, Carbohydrates 43,5g of which Sugar 2,0g, Protein 10,1g, Salt 1,2g.

Nutritional value per 100g:

Energy value 1777 KJ /425 kcal
Fat 24.6 g
Of which
Saturated fat 18 g
Carbohydrate 45.7 g
Of which:
Sugar 28 g
Protein 4.5 g
Salt 0.99 g

CHOCOLATE MUFFIN
Ingredients: dry cake mix with cocoa powder (sugar, wheat flour, corn starch, powder eggs, cocoa powder with reduced cocoa-fat content, chocolate chips 5% (cocoa mass min 50%, sugar, emulsifier: soy lecithin, flavor: natural vanilla), whey powder, thickening agent (corn starch), full fat powder milk, raising agent: E450(i), E500(ii), kitchen salt, glucose syrup, emulsifier: E481, E472e, vanilla flavor, anti-caking agent: E170, thickening agent: E415); refined sunflower oil; water. The product is made in an environment where nuts are present. Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 50g. Store below +4°C. Nutritional value per 100g: Energy 1776 KJ / 425 kcal, Fat 25,1 g of which saturated fatty acids 7,8 g, Carbohydrates 44,4 g of which sugars 29 g, Protein 4,7 g, Salt 0,84 g.

Nutritional value per 100g:

Energy value 1776 KJ / 425 kcal
Fat 25,1g
Of which
Saturated fat 7,8g
Carbohydrate 44,4g
Of which:
Sugar 29g
Protein 4,7g
Salt 0,84g

SERBIAN WALNUT COOKIE
Ingredients: granulated sugar; walnuts; ground Plazma biscuits (wheat flour, sugar, butter, soy flour, vegetable oil (palm oil), honey, dextrose, whey protein, skim milk powder, dough leavening agent (ammonium hydrogen carbonate, sodium hydrogen carbonate), table salt, soy lecithin, vitamins (L-ascorbic acid, niacin (nicotinamide)), vitamin B6 (pyridoxine hydrochloride), thiamine (thiamine mononitrate), antioxidant: potassium metabisulfite, flavour); eggs. Produced in a facility that also processes nuts. Produced according to the manufacturer's specification. Country of origin: Republic of Serbia. Net weight: 50 g. Keep at +20°C . Nutrition facts (per 100g): Fat 9,9g, Protein 9,2g, Fibers 2,5g, Carbohydrate 70,6g, Sugars 35g, Salt 0,02g, Saturated fatty acids 2,7g, Energy: 1756KJ/420kcal.

Nutritional value per 100g:

Energy value 1756 KJ / 420 kcal
Fat 9,9g
Of which
Saturated fat 2,7g
Carbohydrate 70,6g
Of which:
Sugar 35g
Protein 9,2g
Salt 0,02g

ZLATIBOR FLAT BUN
Ingredients: lepinja - a flat bun 40% (wheat flour, water, ciabatta mixture (wheat flour, salt, dried wheat dough, barley malt flour, emulsifier: E 472e, anti-caking agent: E 170, enzymes, flour treatment agents: E300), yeast, refined sunflower oil); eggs; dry prosciutto (pork of category I, salt); kaymak (pasteurized sour cream, milk proteins, whey proteins, salt); gravy (water, beef sauce in granules (palm fat, yeast extract, modified starch, salt, aroma, wheat flour, natural colours (apple, hibiscus), sugar crystal, beef extract, thickening agent: xanthan gum, spices, carrot, emulsifier: diphosphate).The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification.
Country of origin: Republic of Serbia. Net weight 250 g, Store below + 4 ° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 1622 kJ / 388 kcal; Fat: 29,3g; of which Saturated fatty acids: 14g; Carbohydrates: 15,6g; of which Sugars 1,1g; Proteins: 15,5g; Salt: 1,63g

PIE WITH EGGS AND VEGETABLES
Ingredients: egg and vegetable pie 60% (egg 23%, zucchini, peppers, aubergine, leek, refined sunflower oil, parsley, salt); smoked bacon (meaty pork belly (75%), water, salt, emulsifiers: E450, E451 and E452, sugar, spices, antioxidants: E316, preservative: E250); pepper sauce (peeled tomato (peeled tomato, tomato juice, salt, acidity regulator (citric acid)), tomato puree (tomato concentrate, water, sugar, thickening agent (corn starch), salt, acidity regulator (citric acid), preservative (potassium sorbate), pasteurized peppers (peppers, water, salt, white vinegar, sugar), onion, carrot, celery, sugar, wheat flour, refined sunflower oil, parsley, salt, garlic, pepper); cherry tomato.
The product is made in an environment where nuts are present.
Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 250 g. Store below +40C.
Nutritional value per 100g: Energy: 842/201 KJ/ kcal; Fat 12,4 g, of which saturated fatty acids: 7,7 g; Carbohydrates: 11,0 g, of which sugars < 1,0 g; Protein: 10,3 g; Salt: 1,3 g.
Manufacturer: Air Serbia Catering Nikola Tesla Airport, 11217 Surčin, e-mail: catering@airserbia.com

FRITTERS IN SAFFRON SAUCE (VEG)
Ingredients: veggie fritters 48% (egg, potato, bread crumbs (contains gluten, sesame, and soy), mushrooms, carrot, celery, peas, refined palm oil, wheat flour, butter, condiment with vegetable aroma (kitchen salt, bread crums (wheat flour, water, yeast, kitchen salt, emulsifier E472e, anti-caking agent: E140, flour treatment agent: E300, enzymes), sugar, carrot, taste enhancer: E621, parsley, spices, natural color: E101 and vegetable aroma), salt, pepper); spring salad (cucumber, cherry tomato, carrot, arugula salad, parsley); saffron sauce 20% ( vegetable fat-based topping (water, refined sunflower oil, rennet powder, modified corn starch, maltodextrin, emulsifier; soy lecithin, stabilizer: E412, E410, natural aroma), salt, pepper, saffron).
The product may contain traces of mustard and celery. The product is made in an environment where nuts are present.
Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 250 Nutritional value per 100g: Energy: 1260/301 KJ/kcal; Fat: 15,2 g, of which saturated fatty acids: 5,1 g; Carbohydrates: 35,5 g, of which sugars: 1,2 g; Protein: 3,9 g; Salt: 0,68 gg. Store below +40C.
Manufacturer: Air Serbia Catering Nikola Tesla Airport, 11217 Surčin, e-mail: catering@airserbia.com

GRILLED SALMON FILLET
Ingredients: grilled fillet of salmon 36% (fillet of salmon 34%, refined sunflower oil, salt); spinach puree 32% (potato, spinach 14%, milk, butter, salt, pepper); white wine sauce (vegetable fat-based topping (water, refined sunflower oil, rennet powder, modified corn starch, maltodextrin, emulsifier: soy lecithin, stabilizer: E4112, E410, natural aroma), white wine (contains sulfites), salt); vegetables on butter (cauliflower, broccoli, cherry tomato, butter, salt).
The product is made in an environment where nuts are present.
Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 250 g. Store below +40C.
Nutritional value per 100g: Energy: 1021/244 KJ/kcal; Fat: 16,6 g, of which saturated fatty acids: 5,5 g; Carbohydrates: 7,8 g, of which sugars < 1,0 g; Protein: 15,8 g; Salt: 0,7 g
Manufacturer: Air Serbia Catering Nikola Tesla Airport, 11217 Surčin, e-mail: catering@airserbia.com g

OMELETTE WITH FETA CHEESE (VEG)
Ingredients: cheese omelette 50% (egg, full fat white cheese 11%, refined sunflower oil, salt); green ratatouille (peas, green beans, broccoli, salad dressing (refined sunflower oil, basil, cashew nuts, extra hard semi-fat cheese (lysozyme from eggs), rennet powder, salt, sheep cheese, sugar, extra-virgin olive oil, basil extract, natural aromas (milk), garlic, unskimmed milk powder, acidity regulator: lactic acid); tomato.
The product may contain traces of nuts, gluten, mustard, soy, fish, and celery. The product is made in an environment where nuts are present.
Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 260 g. Store below +40C.
Nutritional value per 100g: Energy: 736/176 KJ/kcal; Fat: 8,5 g, of which saturated fatty acids: 2,1 g; Carbohydrates: 14,8 g, of which sugars < 1,0 g; Protein: 9,5 g; Salt: 0,47 g
Manufacturer: Air Serbia Catering Nikola Tesla Airport, 11217 Surčin, e-mail: catering@airserbia.com

RISOTTO WITH VEGETABLES AND FINE HERBS
Ingredients: cooked rice 60% (water, peeled and polished long grain rice 21%, refined sunflower oil, salt); Neapolitan sauce with vegetables (peeled tomato (peeled tomato, tomato juice, salt, acidity regulator (citric acid)), tomato puree (tomato concentrate, water, sugar, thickening agent (corn starch), salt, acidity regulator (citric acid), preservative (potassium sorbate)), onion, cauliflower, broccoli, carrot, peas, celery, parsley, dill, wheat flour, refined sunflower oil, garlic, salt, pepper).
The product may contain traces of peanuts, nuts, soy, sesame, and sulphur dioxide. The product is made in an environment where nuts are present.
Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 250 g. Store below +40C.
Nutritional value per 100g: Energy: 854/204 KJ/kcal; Fat: 3,2 g, of which saturated fatty acids: 1,1 g; Carbohydrates: 39,2 g, of which sugars < 1,0 g ; Protein: 2,2 g; Salt: 0,62 g
Manufacturer: Air Serbia Catering Nikola Tesla Airport, 11217 Surčin, e-mail: catering@airserbia.com

BEEF IN TOMATO SAUCE AND SIDES
Ingredients: stewed beef 28% (I category beef (thigh), onion, refined sunflower oil, salt, pepper); boiled potato (potato, water, parsley, salt); sautéed carrot and spinach (carrot, spinach, refined sunflower oil, salt, pepper); tomato sauce 20% (peeled tomato (peeled tomato, tomato juice, salt, acidity regulator (citric acid)), tomato puree (tomato concentrate, water, sugar, thickening agent (corn starch), salt, acidity regulator (citric acid), preservatives (potassium sorbate)), onion, carrot, celery, sugar, wheat flour, refined sunflower oil, basil, salt, garlic, pepper).
The product is made in an environment where nuts are present.
Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 250 g. Store below +40C.
Nutritional value per 100g: Energy: 862/206 KJ/ kcal; Fat 8,3 g, of which saturated fatty acids: 3,1 g; Carbohydrates: 14,9 g, of which sugars < 1,0 g; Protein: 17,4 g; Salt: 0,74 g
Manufacturer: Air Serbia Catering Nikola Tesla Airport, 11217 Surčin, e-mail: catering@airserbia.com

In order to avoid allergic reactions to any of the ingredients used for the production of the preordered food item, customers preordering food on an AirSERBIA flight are considered to have acquainted herself/himself with all the ingredients used for the production of the item purchased. Customers are advised to do so before purchasing the item, as AirSERBIA cannot change the ingredients used when preparing ordered items. In cases when customers realize and identify such risk post payment, she/he may change their choice of food to another item of the same category and/or value, but the refund of the amount paid would not be possible.

Use of service

Food is prepared fresh and upon request. However, the ingredients used in the preparation of offered sandwiches, desserts, hot meals and/or premium Serbian meals are fixed and pre-determined, and cannot be altered upon request or due to specific dietary requirements. All the ingredients of meals, you can find on following link

Pre-ordered sandwiches and desserts are given out to passengers in a transparent plastic bag. Hot meals, special meals and premium Serbian meals are served in foil bowls with plastic cutlery on a silver plastic plate. Passengers ordering a hot meal or a premium Serbian meal get a complimentary dessert and a salad.

All passengers to have pre-ordered food items for their flight (either that be for a fee or at no additional costs) would be served first, with first meaning that pre-ordered food items would be delivered to the passengers before the standard onboard service commences.

Passengers will not earn Etihad Guest miles by purchasing and /or using this service.

Refunds and complaints

Once purchased, the service is non-refundable (even in the event of a voluntary airline ticket cancellation).

In the event of AirSERBIA rebooking you to a flight not operated by AirSERBIA, the paid meal fee will be cancelled and refunded.

In the event of ticket change (for reasons such as upsell or voluntary travel date change), the meal will be transferred to the new flight (if available). The passenger may decide to cancel the service at that time and use the paid fee to pay for ticket reissue.

In the event of ticket upgrade to a higher class of travel, the fee paid for pre-ordering an item may not be used to pay for upgrade (applies to any kind of ticket upgrade) and it will not be refunded (for any type of ticket upgrade except involuntary upgrade).

In the event of a passenger not showing up for the flight for which a meal has been ordered and paid for, the meal will be considered to have been delivered to the passenger and thus the charge would be forfeited. If a passenger wishes to request to have the meal delivered to her/his newly rebooked flight, he/she will have to order and purchase an additional food item.

AirSERBIA shall not compensate or refund purchased food items if the passenger decides not to consume the item onboard.

AirSERBIA would not compensate or refund purchased food item if passenger is a no-show for the flight.

In cases of force majeure (such as but not limited to turbulence throughout the flight), AirSERBIA might not be able to serve you the meal item you preordered. If that happens, full refund of the service fee is permitted post flight however you are requested to contact us through the following link in order to initiate the refund. Please keep in mind that the original EMD (Electronic Miscellaneous Document) proving service payment would be requested to claim the refund.

In cases when flight changes made by AirSERBIA, when your flight number has been changed and your service hasn’t been delivered, we regret to advise you to contact us through the following link, so that the service could be refunded. Please keep the original EMD as valid proof of purchase to refer to in such cases. Valid proof of purchase is an EMD (Electronic Miscellaneous Document). A payment slip transaction is not valid proof of purchase. this also applies to cases when flight number changes

Any complaints and/or compensation requests arising from pre-ordering food cannot be processed at the airport or onboard our flight. You will need to contact AirSERBIA passenger affairs representatives directly through the following link. Please keep the original EMD as valid proof of purchase to refer to in such cases. Valid proof of purchase is only an EMD (Electronic Miscellaneous Document). A payment slip transaction is not a valid proof of purchase.

Any requests for compensation would be rejected by AirSERBIA if submitted more than 30 days after the date of the flight.

Terms & conditions regulating food pre-purchase are independent from ticket refund conditions.

AirSERBIA reserves the right to modify the Terms & Conditions regulating pre-ordering food items on its flights at any time without giving any prior notice and/ or assigning any reason. Passengers who have already bought the service at the time of the T&C amendment, would be subjected to the Terms & Conditions they accepted when buying the service initially, unless they were duly informed and accepted the amendments to the Terms & Conditions.

AirSERBIA would post any changes to the Terms & Conditions in written form at airserbia.com.

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