Check-In options at a glance

Check-in online on your computer, tablet or smartphone and save time at the airport by avoiding the check-in queues.

Online Check-in Frequently Asked Questions Check-In at the airport

Online check-in will take you to your boarding pass in just a few steps - have your boarding pass sent to a smartphone as a mobile boarding pass or print it out.

You can also tailor your travel experience by adding extras to your booking.

Online check-in opens 36 hours before departure.

Online Check-In Available for Air Serbia flights departing from Belgrade, Amsterdam, Brussels, Banja Luka, Beirut, Bucharest, Dusseldorf, Larnaca, London, Prague, Moscow, Athens, Vienna, Rome, Milano, Frankfurt, Sofia, Venice, Stuttgart, Tel Aviv, Zagreb, Thessaloniki, Hamburg and Paris

If you are traveling with carry-on baggage only, please proceed directly to passport and security control once you arrive at the airport.

Guests with checked baggage will need to drop off their bag(s) at one of our dedicated drop-off counters upon arrival at the airport.

What you should know if you are checking in online

Online check-in opens 36 hours before take-off

Online check-in closes 1 hour before take-off

Send a copy of boarding pass to your e-mail or print it out when you complete online check-in

Baggage check-in closes 45 minutes before take-off for all flights except to New York, which is 60 minutes before

Boarding gate closes 20 minutes before the boarding time for all flights except to New York, which is 40 minutes before

Checking-in for codeshare flights

The operating carrier of a codeshare flight determines the check-in rules, which can be different from ours. You are advised to check the rules with the operating carrier prior to your flight.
Partner airlines and their rules →

Availability

When is the earliest time I can check in online for my flight?

You can check-in not earlier than 36 hours prior to departure.

When is the latest time I can check in online for my flight?

You can check in until 1 hour prior to departure after which you will have to go to the check-in counter.

For what flights is online check-in available?

Online check-in is available for Air Serbia flights departing from: Belgrade, Amsterdam, Athens, Banja Luka, Beirut, Bucharest, Brussels, Dusseldorf, Frankfurt, Larnaca, London, Milan, Moscow, Paris, Prague, Rome, Sofia, Venice, Stuttgart, Tel Aviv, Zagreb, Thessaloniki, Vienna and Hamburg.

Visa/ travel document

I have tried to check in online and the application is asking for a visa even though a visa is not required based on my citizenship and destination.

Unfortunately the application may behave in that way and we are working to resolve this. You need to see an airport agent to complete the check-in process.

I have tried to check in online and the application is asking for a passport even though based on my citizenship and destination I can travel with my national ID or other document.

Unfortunately the application may behave in that way and we are working to resolve this. You need to see an airport agent to complete the check-in process.

I am asked to enter Serbian visa information even though I am not required to have a visa for traveling to Serbia, and am therefore unable to check in.

Please note the system retrieves visa requirement information based on your nationality from the international body. In special cases when you might not be required to have a visa to enter Serbia (e.g. Indian passport holder having US visa which eliminates the need for Serbian visa) you would have to see an agent and check in at the airport.

Seats

Am I able to select seats during the online check-in process?

Seat selection is available during online check-in. Depending on your fare type, seat choice will either be free of charge or subject to a fee. For more information on our seat rates please click here. In case you do not choose a preferred seat, our Online Check-In platform will automatically assign you a random seat for your journey. You can also select your seat through one of the following channels: Manage my booking (only for bookings made through our website), by your travel agent, Air Serbia Contact Centre and any of Air Serbia retail shops.

I do not like the seat I was assigned by the Air Serbia Web Check-In app. How can I get it changed?

Assigned seats cannot be changed either through Web Check-In or by our Sales Agents at the Contact Centre/Retail shops. Please note that you will also not be able to change the assigned seat at the baggage drop off counter. If you would like to pre-reserve your preferred seat, please do so up to 48hrs prior to your flights departure.

I am a member of Etihad Guest and my status allows me to select seats free of charge. I am unable to do so.

We are sorry to advise you that our Web Check-In application does not recognize your Frequent Flyer (FF) tier status. Hence, you will not be granted any seats Free of Charge (FOC). To get the seats you are entitled to FOC next time you fly with us, please select your seats before the check-in opens by contacting our Contact Centre or one of our Retail Shops which will fulfil your request. Unfortunately, you will not be able to do so on your own through Manage my booking platform either.

Excess Baggage

Can I buy excess baggage when checking in online?

Since September 2018, you have been offered possibility to buy additional luggage when checking in online. You can buy up to 5 pieces of excess luggage per passenger.

Why should I buy additional checked luggage during my online check-in, and not when I arrive at the airport?

Buying additional luggage during the online check-in is your last chance to add extra luggage at lower rates than those at the airport. There is a separate price list at the airport, according to which the excess baggage is more expensive than the one purchased in advance.

When checking in online, it doesn’t say what the allowed amount of free extra luggage for the fare I bought is?

Information on the allowed amount of free checked luggage valid for the fare you have bought is available when checking in online, on the "Personalize Your Flight" page, under the "Excess Baggage" section. If the fare you paid includes a free checked luggage, next to your name there will be the following text: "You qualify for XX free baggage(s)". If the fare you have bought does not include free checked luggage, there will be no sign or text next to your name.

I bought additional luggage in advance, but it I don’t see it when I check in online?

Information on total allowed amount of checked luggage valid for the fare you have bought is available when checking in online, on the "Personalize Your Flight" page, under the "Excess Luggage" section. However, if you have bought excess checked luggage before checking in online, the information about the allowed amount of luggage will not be up-to-date (regardless of whether you travel with a fare including checked luggage free of charge or not). Also, the purchase of additional pieces of luggage will be disabled during the online check-in. Air Serbia, in cooperation with technological provider, is putting efforts to correct this in the information view. Be sure that the transaction with which you purchase additional luggage before the online check-in is recorded in our system. For precaution, we advise you to check your status in this situation by calling our Contact Centre or your travel agent. We apologize for any inconveniences.

The bag I was planning to carry is heavier than the allowed. How do I regulate this during my online check-in?

Unfortunately, it is not possible to regulate and pay for the planned excess luggage during your online check-in. Such transactions can be made exclusively at the airport. By checking in online, you can only purchase an extra piece of checked luggage.

What are the options available if I need to buy additional checked luggage during the online check-in?

On the "Personalize Your Flight" page, the "Excess Baggage" section, you can purchase a standard or XL piece of checked luggage which differ in the allowed weight and dimensions.

Boarding Pass

I received confirmation of successful online check-in but I was not issued a boarding pass.

If you received a notification message after you successfully checked in on the confirmation page that all transactions from the credit card need to be verified by presenting the card to the airport agent or boarding will be denied, you will not be issued a boarding pass. You need to bring the card or a photocopy of the card used for purchase with you to the airport so the agent will be able to verify it and to issue the boarding pass.

Do I need to print a boarding pass if I checked in online?

No, if you successfully checked in online there is no need to print a boarding pass. You can use the electronic version from your email or mobile phone (Apple Wallet also supported) to board the aircraft.

Other

When I enter my booking details on the home page, the system generates an error and I am unable to proceed.

Here are possible solutions:

  1. If your flight is more than 36 hours from the time you attempt to check in you will not be able to complete the process.
  2. If your flight is within 1 hour from your check-in attempt you will not be able to check in. You should go to the check-in desk to complete the process. Please keep in mind that airport check-in closes 45 minutes prior to departure / 60 minutes prior to departure for direct flights to New York.
  3. Please check if you entered the correct booking details. Only the 6-character code labeled as PNR/Booking Reference/Record Locator or the electronic ticket number, starting with 115, are acceptable. Both numbers are indicated on your ticket.
  4. If the electronic ticket number for the flight for which you are trying to check in online does not start with 115, you will not be able to check in online.
  5. You will also be unable to check in if your reservation contains specific services including but not limited to: Unaccompanied Minor, Stretcher, Wheelchair, Oxygen. Please contact our Contact Centre for details.
  6. You will only be able to check in for departures from the following stations: Belgrade, Amsterdam, Athens, Banja Luka, Beirut, Bucharest, Brussels, Dusseldorf, Frankfurt, Larnaca, London, Milan, Moscow, Paris, Prague, Rome, Sofia, Venice, Stuttgart, Tel Aviv, Zagreb, Thessaloniki, Vienna and Hamburg.
  7. If your connecting flight is not shown on your itinerary page you will not be able to check in for that segment. You will be able to check in online only for parts of the journey shown on your itinerary page.

I am unable to check in online on my connecting flight.

If your connecting flight is not shown on your itinerary page you will not be able to check in for that segment. You will be able to check in online only for parts of the journey shown on your itinerary page.

I am carrying with me material indicated on the Hazardous Materials page and I cannot complete online check-in.

As per the regulations you are not allowed to board an aircraft if you carry any of the materials indicated on the list. You need to remove those materials in order to complete the check-in process and board the aircraft.

Our check-in desks are at your disposal in Belgrade and at all Air Serbia destinations. The first thing you should do when arriving at the airport is check in for your flight, check in your baggage and receive your boarding pass.

Alternatively, you can check in online free of charge on your computer, tablet or smartphone as early as 36 hours before departure.

What you should know if you are checking in at the airport:

The check-in desks open 2 hours before take-off for all flights except to New York, which open 3.5 hours before take-off

45 minutes before take-off for all flights except to New York, which close 1 hour before the gates close

the gates close 20 minutes before the boarding time for all flights except to New York, which close 40 minutes before

Rates for Branded Fares (new fares)

Check in option Economy LIGHT Economy STANDARD Economy COMFORT Business ALL INCLUSIVE
Airport Check-in 10 EUR free of charge free of charge free of charge
Online Check-in free of charge free of charge free of charge free of charge

Rates

Check in option T,E U,V L,Q,M and K H,B and Y
Airport Check-in 10 EUR 10 EUR free of charge free of charge
Online Check-in free of charge free of charge free of charge free of charge

Airports where guests will not be charged for checking in at the airport desk include:

Abu Dhabi (AUH), Amsterdam (AMS), Athens (ATH), Banja Luka (BNX, )Beirut (BEY), Berlin (TXL), Brussels (BRU), Bucharest (OTP), Copenhagen (CPH), Dubrovnik (DBV), Dusseldorf (DUS), Frankfurt (FRA), Hamburg (HAM), Larnaca (LCA), Ljubljana (LJU), London (LHR), Malta (MLA), Milan (MXP), Moscow (SVO), New York (JFK), Ohrid (OHD), Paris (CDG), Podgorica (TGD), Prague (PRG), Pula (PUY)Rome (FCO)Saint Petersburg (LED)Sarajevo (SJJ)Skopje (SKP)Sofia (SOF)Split (SPU)Stockholm (ARN), Stuttgart (STR), Tel Aviv (TLV), Thessaloniki (SKG), Tirana (TIA), Tivat (TIV), Venice (VCE), Vienna (VIE), Zagreb (ZAG), Zurich (ZRH).

Who else does not need to pay the airport check-in fee?

  • Guests with Business Class tickets
  • Guests who have already checked in online
  • Guests with the following frequent flyer programme memberships: Air Serbia Etihad Guest Platinum, Gold or Silver; Etihad Guest Silver, Gold, Platinum or Exclusive; Alitalia Ulisse, Freccia Alata, Freccia Alata Plus or Freccia Alata Plus Per Sempre; topbonus Silver, Gold or Platinum; Jet Privilege Silver, Gold or Platinum
  • Guests with reduced mobility and booked medical assistance – WCHR, WCHS, WCHC, BLND, DEAF, STCR, LEGL, LEGR, LEGB, MEDA guests
  • Guests on charter flights
  • Guests traveling as a part of a group reservation – please note however that group seating is not guaranteed unless seats are reserved in advance
  • Guests using the unaccompanied minor service
  • Infants up to 24 months of age – please note infants are exempt from the check-in fee, but not accompanying adults
  • Guests with approved VIP status, as clearly indicated in their ticket reservation

Checking-in for codeshare flights

The operating carrier of a codeshare flight determines the check-in rules, which can be different from ours. You are advised to check the rules with the operating carrier prior to your flight.
Partner airlines and their rules →