Pre paid meals

Have one of our tasty meals prepared for your flight, and make your journey even more comfortable.

Special meals Hot meals Sandwiches and dessert Terms&Conditions

Special meals are on offer for flights between Belgrade and New York.

Special meals are available for a fee on flights over 80 minutes.

Special meals (SPML) are not available on codeshare/interline flights.

You may order your special meal anytime from when you make your booking to 24 hours before take-off (48 hours before take-off, if ordering a Kosher meal). You can order free special meals on flights from/to New York via Call Center or in Air Serbia offices.

Meals may contain peanuts. We assume no responsibility in regard to possible allergic reactions to food. If you are prone to allergies and similar reactions, please consult your doctor.

We offer a wide choice of special meals

Meals for religious needs

Hindu meal (non vegetarian) - HNML 7 EUR
Contains meat (lamb or chicken), fish, eggs and dairy products, and is prepared mildly spicy to spicy. Does not contain any beef.

Orthodox Christian Lenten Meal prepared with oil - OOML 7 EUR
A meal suited to Orthodox Christians during the fast, composed of a variety of vegetables prepared with oil.

Vegetarian Jain meal - VJML 7 EUR
Contains non-root vegetables only. The meal is prepared Asian style. Does not contain any root vegetables like onions, ginger, garlic, potatoes, carrots or animal/ animal byproducts.

Orthodox Christian Lenten Meal prepared with water - OWML 7 EUR
A meal prepared from selected boiled vegetables suited to Orthodox Christians during the fast.

Halal meal - MOML 7 EUR
All ingredients are prepared as per Halal requirements. Does not contain pork or alcohol.

Orthodox Christian Lenten Meal containing fish - OFML 7 EUR
A meal suited to Orthodox Christians during the fast, composed of a variety of vegetables and fish prepared with oil.

Kosher Meal - KSML 12 EUR
Contains meat from animals that have split hooves and chew the cud or species of fish that have both fins and scales. Contains fruit and vegetables (except those prone to infestation). Certified in the kosher kitchen and double-sealed after packing. This meal will be available to Economy Class passengers on flights longer than 2 hours.

Vegan and vegetarian meals

Asian vegetarian meal - AVML 7 EUR
Contains all types of vegetable, fresh fruit and milk products, and is generally prepared mildly spicy to spicy. Does not contain any type of meat, fish or eggs, and is not a Hindu meal.

Lacto-ovo vegetarian meal - VLML 7 EUR
VLMLs do not contain any meat or meat products of any type, or any fish, poultry or products with lard or gelatin.

Vegetarian meal - VGML 7 EUR
Contains all types of vegetables and fresh fruit. Does not contain any meat, fish or animal by-products e.g. animal fat in biscuits etc.

Meals for medical/ dietary needs

Low fat/ Low cholesterol meal - LFML 7 EUR
Contains food such as margarine, cottage cheese, egg white, boiled rice, potatoes, lean meats, fish, wholegrain bread, cereals and fresh fruit. Does not contain milk, cream, fat, cheese, egg yolk or fatty meats.

Low calorie meal - LCML 7 EUR
Contains food with plenty of roughage and with less fats and carbohydrates. Does not contain sugar, cream, sauces, mayonnaise or fatty meats.

Diabetic meal - DBML 7 EUR
Contain low-fat milk, butter, plain yoghurt, lean meats, boiled or pureed potatoes, vegetables and fresh fruit. DBMLs do not contain any kind of sugar. Only certain permitted sugar substitutes are used.

Bland meal - BLML 7 EUR
Contains mostly soft food that is easily digestible and without spice. Foods recommended are mashed potatoes, spinach, soft boiled eggs, boiled meats, toast, and dairy products. Does not contain baked, fried or spicy foods, onion or garlic.

Non-lactose meal - NLML 7 EUR
Contains food such as salads, roughage, pasta, rice, fish or meat. Does not contain milk and milk products, sauces, soft rolls, croissants or chocolate.

Gluten free meal - GFML 7 EUR
Contains food such as meat, poultry, fish, rice, fruits and vegetables, corn, potatoes, dairy products, chocolate, dried beans and peas.

Seafood meal - SFML 7 EUR
Contains food which includes all types of fish or shellfish. Does not contain meat products.

Raw vegetable meal - RVML 7 EUR
Contains mainly raw vegetables and salads.

No fish meal - NFML 7 EUR
Intended for persons sensitive to fish and fish products. The meal contains fresh fruit and vegetables, meat, dairy products, and pastry. Does not contain fish or fish products.

Meal without salt - LSML 7 EUR
The meal contains fresh fruit and vegetables, fresh fish, veal, meat filets, margarine without salt. Intended for persons with heart problems and high blood pressure. Does not contain salt, sauces, dressing, salty cheese, smoked, salted, and preserved meat and fish.

Fruit platter - FPML 7 EUR
Contains seasonal fresh fruits.

Meals for children/ babies

Child meal - CHML 7 EUR
The meal contains fruit, vegetables, all types of proteins, pasta and wheat products. Contains milk products and easily chewed and digestable foods. The meal is intended for children aged 2 to 12.

Baby meal - BBML 7 EUR
Proprietary brands of baby meals are available on board Air Serbia flights. Parents are advised to carry baby foods familiar to and preferred by their babies. Milk or baby meals can be heated on board.

With Air Serbia, you have the opportunity to pre-order one of our delicious meals, and a hot cooked meal will be waiting for you on your flight.

You can order your Hot meal 48h before the flight departure, the latest:

  • at the time of booking,
  • via My reservation,
  • by calling our Contact Centre or by visiting one of our offices.

Travel period 01.03.2019-31.05.2019.

Flights over 80 minutes

Mushroom pie with sataras 6,5 EUR
Mushrooms pie, sataraš (cooked vegetables)
smoked beef

Scrambled eggs with cottage cheese 6,5 EUR
Scrambled eggs served with cottage cheese,
grilled chicken breast, tomato, and potato fritters

Grilled chicken in gravy 9 EUR
Grilled chicken in gravy, pasta,
with sautéed carrot and peas

Vegetarian moussaka 9 EUR
Vegetarian moussaka with mashed potatoes and cheese

Flights to New York

Breaded chicken in Aioli sauce 14 EUR
Breaded chicken in Aioli sauce served with tempura vegetables

Zlatibor flat bun 12 EUR
Zlatibor flat bun with Užička prosciutto, kajmak and eggs

Potato dumplings 14 EUR
Potato dumplings with spinach in a cheese sauce



Hot meals - labelling and nutritional information (pdf)

Air Serbia offers you the opportunity to pre-order one of our delicious sandwiches. Whether the flight is short or long, you will enjoy it to the fullest.

You can get your Sandwiches or Choco muffin, 8h before the flight departure, for flights up to 80 minutes, and 48h before the flight, for flights over 80 minutes , the latest:

  • at the time of booking,
  • via My reservation,
  • by calling our Contact Centre or by visiting one of our offices.

Flights up to 80 minutes

Caesar sandwich 4 EUR
Bread, chicken, tomato, cheese, pesto sos, lettuce


Cheese sandwich 4 EUR
Bread, tomato, cheese, pesto sos, lettuce


Choco muffin 50g 1 EUR
*The product is made in an environment
where nuts are present.



Sandwiches and desserts - labelling and nutritional information (pdf)

Any customers pre-ordering a meal on an AirSERBIA flight is considered to have read, understood and accepted the Conditions highlighted below.

AirSERBIA food pre-purchase refers to pre-ordering sandwiches, desserts, hot meals, special meals and/or premium Serbian meals. Entire list of food items that are available for pre-order are available on the following page: Meals. Any hot or premium Serbian meal are followed with the following side dishes: salad, pastry and dessert.

Availability

AirSERBIA offers plethora of special meals in order to accommodate dietary, religious and other requirements, with 23 sorts of special meals on offer. For more information on these, please visit link.

In cases when special meals could be pre-ordered free of charge, customers would be allowed to select only 1 item per passenger. If more than 1 item per passenger has been pre-ordered, none of the pre-ordered food items would be delivered onboard.

Pre-ordering food on AirSERBIA flights is possible for all AirSERBIA passengers holding tickets issued on JU ticket stock (tickets beginning with 115), provided that passenger’s itinerary starts with a flight operated by AirSERBIA.

AirSERBIA is unable to sell this service to passengers flying on AirSERBIA operated flights but holding tickets issued on other airlines’ ticket stocks (tickets starting with any number other than 115) and to passengers flying on AirSERBIA flights operated by other airlines and holding tickets issued on JU ticket stock (tickets beginning with 115).

Service purchase

Pre-ordering sandwiches, desserts and hot meals on AirSERBIA flights is provided at a fee. Pre-ordering special meals is provided either at a fee or free of charge (on long haul flights only). Pre-ordering premium Serbian meals is provided exclusively at a fee.

Pre-ordering food items on long haul flights for a fee is not available on flights bound to Belgrade.

Food options that can be pre-ordered are not available for purchase onboard AirSERBIA flights. It is not possible to place such requests during an AirSERBIA flight. Offered food options can be purchased through airserbia.com, AirSERBIA Contact Centre or any AirSERBIA retail office, up to 8hrs before the flight on flights up to 80 minutes, or up to 48hrs prior to flight departure for flights over 80 minutes, latest.

When pre-ordering food items via airserbia.com, there would be indicative pictures of each meal displayed within the shopping window. Please be advised that these are indicative only and that purchased food item might differ from the actual item delivered onboard.

AirSERBIA does not allow service reservation. The service must be booked and paid at the time of booking, otherwise AirSERBIA will not be able to guarantee the service.

By purchasing a meal, you are allowing AirSERBIA to contact you after your flight by email for a short survey about your experience and impressions about the provided service. We would appreciate any feedback you might send us.

Disclaimer / Declaration

CAESAR SANDWICH
Ingredients: bread (wheat flour, water, refined sunflower oil, sugar, partly skimmed powder milk, yeast, kitchen salt, dough mix (anti-caking agent: E170, wheat flour, emulsifier: E472e, E471, enzymes, antioxidant: E300 ); grilled chicken fillet (skinless chick fillet, kitchen salt, refined sunflower oil); Caesar spread 14% (mayonnaise (refined sunflower oil, water, egg yoke ( egg), mustard (water, white mustard, vinegar, sugar, kitchen salt), vinegar, kitchen salt, sugar, acidity regulator: lactic acid, E330, preservative: E202, aroma (contains celery, mustard), antioxidant: E385), lemon juice, mustard (water, white mustard, vinegar, sugar, kitchen salt, black mustard, thickening agent xanthan gum, color riboflavin), Worcestershire sauce (vinegar, molasses, malted barley vinegar, water, sugar, tamarind, kitchen salt, sardine, onion, garlic), capers in vinegar (capers, water, kitchen salt, vinegar); tomato, lettuce.
The product is made in an environment where nuts are present. Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 185g. Store below +4°C.

Nutritional value per 100g:

Energy value 967 KJ / 231 kcal
Fat 8,7 g
Of which
Saturated fat 3,8 g
Carbohydrate 15,9 g
Of which:
Sugar 3 g
Protein 21 g
Salt 2 g

CHEESE SANDWICH
Ingredients: bread with rye mix (wheat flour, rye mix (wheat flour, rye flour, wheat gluten, fried malted barley flour), emulsifier: E472e, anti-caking agent: E170, enzymes, flour treatment agent: E300), water, sprinkles (flax seed, corn grits, oatmeal flakes, wheat flakes, peeled sunflower seeds, soya grits, kitchen salt), sugar, kitchen salt, yeast, refined sunflower oil, dough mix (anti-caking agent: E170, wheat flour, emulsifier: E472e, e471, enzymes, antioxidants: E300), semi-hard semi-fat cheese 23% (pasteurized milk, starter cultures, rennet, kitchen salt); tomato; savory topping (refined sunflower oil, basil, cashew nuts, extra hard semi-fat cheese (lysozyme from egg), powder rennet, salt, goat cheese, sugar, extra virgin olive oil, basil extract, natural aromas (milk), garlic, powder unskimmed milk, acidity regulator: lactic acid); lettuce.
The product is made in an environment where nuts are present. Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 200g.Store below +4°C.

Nutritional value per 100g:

Energy value 1114 KJ / 267 kcal
Fat 11,2 g
Of which
Saturated fat 5,6 g
Carbohydrate 22,8 g
Of which:
Sugar 3,5 g
Protein 17 g
Salt 1 g

CHOCOLATE MUFFIN
Ingredients: powder cacao cake mix (sugar, wheat flour, powder eggs, cacao powder (7.7 %), powder rennet, powder egg-white, raising agent: E450(i), E500(iI), E336, modified starch: E1442, powder glucose syrup, kitchen salt, thickening agent: E415, preservative: E200, aromas, colors: E160a, E120); water, refined sunflower oil.The product is made in an environment where nuts are present. Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 50g. Store below +4°C.

Nutritional value per 100g:

Energy value 1777 KJ / 425 kcal
Fat 24,6 g
Of which
Saturated fat 18 g
Carbohydrate 45,7 g
Of which:
Sugar 28 g
Protein 4,5 g
Salt 0,99 g

SMOKED BEEF SANDWICH
Ingredients: bread (wheat flour, water, dough mix (wheat flour, sunflower seeds, chia seeds, pumpkin seeds, flax seeds, wheat gluten, powder leavened wheat dough (wheat flour (type 1050), starter culture), kitchen salt, powder tomato, mashed potato flakes, emulsifiers: E471, E472e, malted wheat flour, sugar, thickening agent: E412, wheat fibers, malt extract (barley malt, water), tapioca starch, spices, flour treatment agent: E200, enzymes), powder leavened wheat flour (wheat flour (type 1050), starter culture), sesame, sunflower, kitchen salt, dough mix (anti-caking agent: E170, wheat flour, emulsifiers: E472e, E471, enzymes, antioxidant: E300), smoked beef, 26% (1st category beef (beef round), water, kitchen salt, preservative: E250, stabilizers: E450 and E452, thickening agent: E451, sugar); cream spread (mayonnaise (refined sunflower oil, water, egg yoke (egg), mustard (water, white mustard seed, vinegar, sugar, kitchen salt), vinegar, kitchen salt, sugar, acidity regulator: lactic acid, E330, preservative: E202, aromas (contains celery, mustard seed), antioxidant: E385), mustard (water, white mustard seed, vinegar, sugar, kitchen salt, black mustard seed, thickening agent xanthan gum, color: riboflavin), honey); pasteurized cucumber (cucumber, water, kitchen salt, sugar, vinegar); lettuce.
The product is made in an environment where nuts are present. Produced according to manufacturer’s specification. Country of origin: Republic of Serbia. Net weight: 195g. Store below +4°C.

Nutritional value per 100g:

Energy value 1116 KJ / 267 kcal
Fat 11,8 g
Of which
Saturated fat 4,7 g
Carbohydrate 25,5 g
Of which:
Sugar 2,8 g
Protein 13,2 g
Salt 0,98 g

Scrambled eggs

Nutritional value per 100g:

Energy value 937/224 KJ/kcal
Fat 17 g
Protein 1 g
Carbohydrate 6,9 g
Sugar 1 g
Salt 0,89 g
Fibers 2,2 g

Beef in gravy sauce

Nutritional value per 100g:

Energy value 647/155 KJ/kcal
Fat 4,2 g
of that
Saturated fat 2,2 g
Protein 24,9 g
Carbohydrate 3 g
Sugar 1 g
Salt 1,1 g
Fibers 2,1 g

Grilled chicken

Nutritional value per 100g:

Energy value 609/146 KJ/kcal
Fat 5,4 g
of that
Saturated fat 1,7 g
Protein 8,6 g
Carbohydrate 14,6 g
Sugar < 1 g
Salt 0,83 g
Fibers 1,9 g

ZLATIBOR FLAT BUN
Ingredients: lepinja - a flat bun 40% (wheat flour, water, ciabatta mixture (wheat flour, salt, dried wheat dough, barley malt flour, emulsifier: E 472e, anti-caking agent: E 170, enzymes, flour treatment agents: E300), yeast, refined sunflower oil); eggs; dry prosciutto (pork of category I, salt); kaymak (pasteurized sour cream, milk proteins, whey proteins, salt); gravy (water, beef sauce in granules (palm fat, yeast extract, modified starch, salt, aroma, wheat flour, natural colours (apple, hibiscus), sugar crystal, beef extract, thickening agent: xanthan gum, spices, carrot, emulsifier: diphosphate).The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification.
Country of origin: Republic of Serbia. Net weight 250 g, Store below + 4 ° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 1622 kJ / 388 kcal; Fat: 29,3g; of which Saturated fatty acids: 14g; Carbohydrates: 15,6g; of which Sugars 1,1g; Proteins: 15,5g; Salt: 1,63g

POTATO DUMPLINGS WITH SPINACH IN CHEESE SAUCE
Ingredients: potatoes dumplings 37% (gnocchi (mashed potato (water, potato flakes), wheat flour, salt, natural aromas, rice flour, acidity regulator: E 575, preservative: E 200, water, salt); cheese sauce 37% (vegetable oil based dressing (water, refined sunflower oil, whey powder, modified corn starch, maltodextrin, emulsifier (soybean lecithin), stabilizer: E 412, E 410, natural aroma); full-fat white cheese of pasteurized cow's milk 7%, salt, ground pepper black), boiled spinach 19% (spinach 17,5%, water, salt, black pepper), cherry tomato.
The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification. Country of origin: Republic of Serbia. Net weight 270 g, Store below + 4 ° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 1048 kJ/251 kcal; Fat: 7,3g; of which saturated fatty acids: 3,4g; Carbohydrates: 37,4g; of which Sugars <1,0g; Proteins: 7,5g; Salt: 0,99g

SCRAMBLED EGGS WITH CHEESE
Ingredients: scrambled eggs with cheese 48% (eggs, full-fat white cheese of pasteurized cow milk (12%), refined sunflower oil, salt); potatoes dumplings (potatoes, eggs, wheat flour, refined palm oil, salt); smoked chicken breasts (chicken breast without skin and bones (71%), water, soybean proteins, salt, thickening agent: E 470, stabilizers: E 451 and E 452, sugars, spices and extracts of spices, antioxidant: E 316, flavor enhancer: E 621, preservative: E 250); tomato.The product may contain traces of sesame, mustard seed, fish and celery.The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification. Country of origin: Republic of Serbia. Net weight 250 g, Store below + 4 ° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 732 kJ / 175 kcal; Fat: 11,2g; of which Saturated fatty acids: 5,3g; Carbohydrates: 5,5g; of which Sugars <1,0g; Proteins: 13,0g; Salt: 1,40g

MUSAKA WITH POTATO AND CHEESE
Ingredients: potatoes 36%, milk sterilized, eggs, tomato puree (tomato peeled, tomato juice), peppers, zucchini, semi-hard cheese 7% (pasteurized milk, starter culture, rennet, salt), eggplant, butter, refined sunflower oil, salt, ground black pepper.
The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification. Country of origin: Republic of Serbia. Net weight 250 g, Store below + 4 ° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 714 kJ /171 kcal; Fat: 10,4g; of which Saturated fatty acids: 4,9g; Carbohydrates: 15g; of which Sugars 1,1g; Proteins: 4,0g; Salt: 0,73g

BREADED CHICKEN IN AIOLI SAUCE
Ingredients: breaded chicken 40% (chicken breast without skin (27%), wheat flour, breadcrumbs (wheat flour, soybean flour, flaxseed, sunflower seed, pumpkin seed, oat flakes, sesame, crushed soybean, chia seed, rye flour, corn flour, water, refined sunflower oil, sugar, partly skimmed milk powder, yeast, salt, anti-caking agent: E170, emulsifier: E472e, E471, enzymes, antioxidant: E300); eggs, refined palm oil); vegetable tempura (water, zucchini, eggplant, pepper, carrots, mushrooms, refined palm oil, frying agent (wheat flour, maize starch, sulphites, pastry powder, anti-caking agents: E 170, E 500ii, E 522 and E 336, emulsifiers: E 471 and corn starch, colour: riboflavin (containing milk); Aioli sauce 20% (mayonnaise (sunflower oil, water, egg yolks), mustard (water, white mustard seed, vinegar, salt), spices, acidity regulator: E 300), vinegar, salt, sugar, acidity regulator (lactic acid, E330), preservative: E202, flavourings (containing celery, mustard seed) antioxidant: E385), ketchup (water, tomato concentrate, sugar, acetic acid, salt, starch, stabilizer (guar gum and xanthan gum), acidity regulator: E 300, preservative: E 202, spices) garlic, dill, parsley, saffron).
The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification. Country of origin: Republic of Serbia. Net weight 250 g, Store below + 4° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 1088 kJ / 260 kcal; Fat: 9,2g; of which Saturated fatty acids: 4,4g; Carbohydrates: 34,2g; of which Sugars 1,2g; Proteins:8,8g; Salt: 0,14g

GRILLED CHICKEN IN GRAVY
Ingredients: mlinci (pasta tatters) (wheat flour, water, corn flour, powdered eggs, refined sunflower oil, wheat gluten, salt, antioxidant: E 300, water); grilled chicken 28% (chicken breast without skin (26%), refined sunflower oil, salt); beef sauce 16% (water, beef sauce in granules (palm fat, yeast extract, modified starch, salt, aroma, wheat flour, natural colours (apple, hibiscus), sugar crystal, beef extract, thickening agent: xanthan gum, beef fat, spices, carrots, emulsifier: diphosphate), carrots and peas (carrot, pea, refined sunflower oil, salt, ground black pepper, salt).
The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification. Country of origin: Republic of Serbia. Net weight 250 g, Store below + 4 ° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 573 kJ / 137 kcal; Fat: 5,6g; of which Saturated fatty acids: 2,7g; Carbohydrates: 12,4g; of which Sugars 2,1g; Proteins: 8,5g; Salt: 0,86g

MUSHROOM PIE, SATARAS
Ingredients: mushroom pie 48% (wheat flour, water, salt, mushrooms 17%, leek, refined sunflower oil, salt, ground black pepper), sataras 36% (pepper, tomato, onion, eggs, wheat flour, refined sunflower oil, salt, vegetable aroma seasoning (salt, breadcrumbs (wheat flour, water, yeast, salt, emulsifier: E 472e, anti-caking agent: E 140, flour treatment agent: E 300, enzymes) sugar, dried carrots, aroma enhancer: monosodium glutamate, parsley, spices, natural colour: riboflavin and vegetable aroma max 0,05%), ground pepper black); smoked beef ( I category beef, water, salt, dextrose, antioxidants: E 316, E 331, stabilizer: E 407, acidity regulators: E 262, E 451, natural aromas, flavor enhancers: E 621 and E 631, preservative: E 250).
The product is made in an environment where nuts are present.
Produced according to the manufacturer's specification. Country of origin: Republic of Serbia. Net weight 250 g, Store below + 4 ° C
Manufacturer: Air Serbia Catering, Airport Nikola Tesla, 11217 Surcin, e-mail: catering@airserbia.com

Nutritional value per 100g:
Energy: 934 kJ / 223 kcal; Fat: 9,6g; of which Saturated fatty acids:4,6g; Carbohydrates: 11,5g; of which Sugars 1,1g; Proteins: 22g; Salt: 0,68g

In order to avoid allergic reactions to any of the ingredients used for the production of the preordered food item, customers preordering food on an AirSERBIA flight are considered to have acquainted herself/himself with all the ingredients used for the production of the item purchased. Customers are advised to do so before purchasing the item, as AirSERBIA cannot change the ingredients used when preparing ordered items. In cases when customers realize and identify such risk post payment, she/he may change their choice of food to another item of the same category and/or value, but the refund of the amount paid would not be possible.

Use of service

Food is prepared fresh and upon request. However, the ingredients used in the preparation of offered sandwiches, desserts, hot meals and/or premium Serbian meals are fixed and pre-determined, and cannot be altered upon request or due to specific dietary requirements. All the ingredients of meals, you can find on following link

Pre-ordered sandwiches and desserts are given out to passengers in a transparent plastic bag. Hot meals, special meals and premium Serbian meals are served in foil bowls with plastic cutlery on a silver plastic plate. Passengers ordering a hot meal or a premium Serbian meal get a complimentary dessert and a salad.

All passengers to have pre-ordered food items for their flight (either that be for a fee or at no additional costs) would be served first, with first meaning that pre-ordered food items would be delivered to the passengers before the standard onboard service commences.

Passengers will not earn Etihad Guest miles by purchasing and /or using this service.

Refunds and complaints

Once purchased, the service is non-refundable (even in the event of a voluntary airline ticket cancellation).

In the event of AirSERBIA rebooking you to a flight not operated by AirSERBIA, the paid meal fee will be cancelled and refunded.

In the event of ticket change (for reasons such as upsell or voluntary travel date change), the meal will be transferred to the new flight (if available). The passenger may decide to cancel the service at that time and use the paid fee to pay for ticket reissue.

In the event of ticket upgrade to a higher class of travel, the fee paid for pre-ordering an item may not be used to pay for upgrade (applies to any kind of ticket upgrade) and it will not be refunded (for any type of ticket upgrade except involuntary upgrade).

In the event of a passenger not showing up for the flight for which a meal has been ordered and paid for, the meal will be considered to have been delivered to the passenger and thus the charge would be forfeited. If a passenger wishes to request to have the meal delivered to her/his newly rebooked flight, he/she will have to order and purchase an additional food item.

AirSERBIA shall not compensate or refund purchased food items if the passenger decides not to consume the item onboard.

AirSERBIA would not compensate or refund purchased food item if passenger is a no-show for the flight.

In cases when flight changes made by AirSERBIA, when your flight number has been changed and your service hasn’t been delivered, we regret to advise you to contact us through the following link, so that the service could be refunded. Please keep the original EMD as valid proof of purchase to refer to in such cases. Valid proof of purchase is an EMD (Electronic Miscellaneous Document). A payment slip transaction is not valid proof of purchase. this also applies to cases when flight number changes

Any complaints and/or compensation requests arising from pre-ordering food cannot be processed at the airport or onboard our flight. You will need to contact AirSERBIA passenger affairs representatives directly through the following link. Please keep the original EMD as valid proof of purchase to refer to in such cases. Valid proof of purchase is only an EMD (Electronic Miscellaneous Document). A payment slip transaction is not a valid proof of purchase.

Any requests for compensation would be rejected by AirSERBIA if submitted more than 30 days after the date of the flight.

Terms & conditions regulating food pre-purchase are independent from ticket refund conditions.

AirSERBIA reserves the right to modify the Terms & Conditions regulating pre-ordering food items on its flights at any time without giving any prior notice and/ or assigning any reason. Passengers who have already bought the service at the time of the T&C amendment, would be subjected to the Terms & Conditions they accepted when buying the service initially, unless they were duly informed and accepted the amendments to the Terms & Conditions.

AirSERBIA would post any changes to the Terms & Conditions in written form at airserbia.com.

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