Bid Your Flight Up. Experience Business Class

Bid to upgrade your flight to Business Class and travel more comfortably. All you need to do is to send us your offer through our bidding system. The better the offer, the more likely you will get a seat in business class. You can write your offer in the field below "enter your offer".

Benefits of Business class FAQTerms&Conditions

Benefits of Business class

Upon arriving at the airport, you can check-in at our dedicated Business Class counters.

While you await your flight, you can relax in one of the exclusive guest lounges at our network airports. If you are traveling from Belgrade, you can enjoy the comfort of our Premium Lounge.

On flights to New York you can enjoy the specialties of A la carte or Dine Anytime menus, prepared from the highest quality ingredients. On all other Air Serbia flights we have adapted our offer for your greatest enjoyment.

When traveling from Belgrade to New York, you can carry 2 x 32kg of baggage free of charge. During the flight you can rest in our leather seats that can extend to form a 73-inch berth (185cm).

HOW IT WORKS

Make us an offer for an upgrade to Business class, enter your payment method and, if your offer is accepted, you can enjoy a unique experience at your chosen price.
The higher the amount you offer; the more chance you have of experiencing a trip in Business class.

HOW TO SUBMIT YOUR OFFER

  1. Enter your reservation code (PNR) and last name in the form.
  2. Make your offer and enter the price you would like to pay.
  3. Enter your credit card details, check your offer again and submit.
  4. You will receive a confirmation email.
  5. You can edit or delete the offer until it is accepted by Air Serbia; this will happen between 48 and 6 hours before departure.
  6. If your offer is accepted, the amount you indicated will be debited from your credit card. The ticket already in your possession will remain valid and, at your check-in, you will receive a new boarding pass for Business Class.

SERVICE

Who has the right to make an offer for an upgrade?

Not all flights are automatically eligible for an upgrade. Upgrade is only available on flights marketed and operated by Air Serbia, and issued on Air Serbia ticket stock featuring a ticket number beginning with "115." Air Serbia marketed flights, operated by Partner Airlines, are not eligible for an upgrade.

Passengers who are eligible to submit an offer for an upgrade, must not have one of the following:

  • Tickets for which special assistance has been requested
  • Tickets with group bookings
  • Reservations with an Infant passenger
  • Reservations for Unaccompanied Minors
  • Tickets with pets in the cabin
  • Etihad Guest award tickets
  • Staff tickets (duty or leisure)
  • Tickets with codeshare flights

The seats available for this promotion are limited and may vary depending on destination.

I do not fulfill any of the criteria mentioned above, but still cannot make an offer for an upgrade. Are there any specific reasons why I might not be eligible to make an upgrade offer?

There are several different factors that may restrict your eligibility to make an offer for an upgrade, these include:

  • No seat availability on your flight
  • You do not have a ticket yet
  • Your reservation is not confirmed yet
  • Your flight is not operated by Air Serbia
  • The flight you are travelling on is not currently accepting offers

Air Serbia may send an email to some passengers inviting them to participate in an offer for an upgrade bid. Who will receive this invitation?

Air Serbia passengers who may receive an email inviting them to participate in an offer for an upgrade bid are those who have:

  • Booked the flight at least 7 days before departure
  • Provided an email address at the time of booking

If my flight has more than one sector, do I need to make an offer for all sectors or can I make offers for select sectors?

Flight sectors are considered independent of one another. If you wish to upgrade a journey with multiple sectors, you must make an offer for an upgrade for each sector individually with a separate, single offer.
For example: If you are travelling from Tel Aviv to New York via Belgrade, you can make an offer for an upgrade on the Tel Aviv to Belgrade sector, and another offer for an upgrade on the Belgrade to New York sector.

If you do not want to upgrade a sector, simply move the offer slider to the far left to indicate "No Offer" for that sector.

Can I make an offer for an upgrade if I am travelling with children?

Yes. Please note any guest over 2 years of age who is not yet 12 years of age is classified as a child and must occupy a seat with their own ticket.

I am traveling with my child, who is not yet 12; I made an offer for both of us, but I only got one upgrade. What happens now?

If you are traveling with a child of 2 to 11 years of age (with two separate bookings) and only one of you has had an upgrade confirmed, the accepted offer will be refunded because you cannot travel in different classes (one in Business and the other in Economy).

Can I make an offer for an upgrade if I am travelling with an infant?

No.

Can I make an offer for an upgrade if I am already Checked-In?

No.

ADVANTAGES

What are the advantages of upgrading to Business Class on long-haul flights?

  • Upon arriving at the airport, you can check-in at our dedicated Business Class counters.
  • Priority Baggage Tagging
  • Priority Boarding
  • Fast Track at Belgrade "Nikola Tesla" airport
  • Access to Air Serbia Premium Lounge in Belgrade
  • During the flight you can rest in our leather seats that can extend to form a 73-inch berth (185cm).
  • An aperitif served with warm nutty fruits
  • Starter course
  • A la Carte menu - a selection of starters, three main courses and deserts
  • All day dining - a selection of sandwiches, wraps, main courses, cheeses, fruit, burek, biscuits
  • A wide selection of drinks including wine, beer, spirits, fizzy drinks, warm drinks and refreshments
  • On your way between Belgrade and New York, unwind with a range of Hollywood, Serbian and international films and TV programs
  • Noise cancelling headphones are also provided for your better comfort.
  • A selection of Serbian and international newspapers and magazines
  • Separate quiet cabin

What are the advantages of upgrading to Business Class on all other flights?

  • Upon arriving at the airport, you can check-in at our dedicated Business Class counters.
  • Priority Baggage Tagging
  • Priority Boarding
  • Fast Track at Belgrade "Nikola Tesla" airport
  • Access to Air Serbia Premium Lounge in Belgrade
  • Guaranteed neighbor free seat for more comfort and privacy
  • A la Carte menu - a selection of starters, two main courses and deserts. This service is available on specific routes. For more details, visit link
  • A selection of drinks including wine, beer, spirits, fizzy drinks, warm drinks and refreshments

Will I earn Air Serbia Etihad Guest miles with a ticket upgraded by bidding?

No, you won't earn extra miles. You will earn the usual miles on the original ticket that you purchased.

What baggage allowance applies to my upgraded booking?

The baggage allowance of your original ticket (plus any pre-purchased additional baggage) will apply to your upgraded flight.

How is offer for an upgrade different than Full Business class ticket?

Offer for an Upgrade Entitlements: Stays the same as in the original Economy class ticket: Full Business class ticket Entitlements:
Neighbor free seat Hand Baggage Allowance Neighbor free seat
Priority check-in Checked Baggage Allowance Priority check-in
Priority boarding Change and Refund Rules and Fees Priority boarding
Priority baggage tagging Frequent Flyer miles Priority baggage tagging
Unlimited drinks onboard Unlimited drinks onboard
A la carte menu* A la carte menu*
Premium Lounge** Premium Lounge
Fast Lane Passes*** Fast Lane Passes
Business class Hand Baggage Allowance
Business class Checked Baggage Allowance
Change and Refund
Business class Frequent Flyer miles

Notes

  • *depending on flight duration
  • **entrance granted only to AirSERBIA Premium Lounge at Belgrade Airport
  • ***Fast Lane for passport and immigration control granted only at departures are at Belgrade Airport

Who can I contact to find out more about my upgrade?

If you have any questions about your upgrade or the upgrade process, visit Air Serbia "Bid Your Flight Up" webpage, or contact our Contact Centre via telephone (for domestic calls dial 0800 111 528. For international calls dial +38111 3112 123), or via e-mail callcenter@airserbia.com.

PROCEDURES

I received an email inviting me to make an offer for an upgrade. What do I do next?

Click the link in the invite email to launch the Plusgrade platform. Follow the simple step-by-step process to make your offer.

I deleted my invite email, but want to make an offer for an upgrade. What should I do?

Visit the Air Serbia Bid Your Flight Up webpage, enter your booking reference and last name in the fields provided, and follow the simple step-by-step process to make your offer.

I am travelling with a friend, who is booked on a separate ticket and did not receive an email invite to make an offer for an upgrade. Can you send them an email?

Not all flights and reservations are automatically eligible for an upgrade. To check if your friend is eligible to make an offer for an upgrade they should visit the Air Serbia Bid Your Flight Up webpage and enter their booking reference and last name in the fields provided. If they are eligible, they can follow the simple step-by-step process to make an offer.

I forgot to make my offer before offer window closed. Is there any way I can still submit an offer for an upgrade?

Once the offer window has closed there is no way to submit an offer. All offers must be made within the dedicated time frame prior to the departure date of your flight.
Alternatively, you can ask the check in agent at the airport check in counter if there are Instant Upgrades available on your flight.

What happens if my offer for an upgrade is accepted?

If your offer has been successful, the amount offered will be charged to your credit card. We will send you a confirmation email to the email address you provided at the time of booking or during the offer process.

When will I be told that my offer for an upgrade has been accepted?

Accepted offers will be selected by Air Serbia between 48 and 6 hours before the flight departure; you will be informed of the outcome via email (sent to the email address you provided).

What happens if my offer for an upgrade is not accepted?

We will inform you via email (send to the email address you provided). The booking for the original flight will not be changed.

When I try to enter my booking number and my last name, I get an error message; what should I do in this case?

Check the booking code and last name and then try again. Your booking code is six characters long. Alternatively, contact our Contact Center for assistance in providing you with your booking code.

Will you send me a confirmation text message if my offer is accepted?

You will only receive a confirmation email from Air Serbia, but you may receive a notification by text message from your bank about a charge on your credit card.

Can I change the offer I submitted at a later stage?

You can edit or delete the offer until it is accepted by Air Serbia, but no later than 6h before flight departure.

What happens if I want to change my flight after having submitted an offer for an upgrade?

If you want to change or cancel a flight after Air Serbia has accepted the offer, you will not be refunded for the amount relating to your offer. Upgrades cannot be transferred. Air Serbia does not have an obligation to provide the accepted offer for an upgrade on the new, changed flight. In addition, the Conditions of Carriage for the original ticket also apply.

If you want to cancel a flight before Air Serbia has accepted your offer, the offer for an upgrade will no longer be valid. If you wish, you can make a new offer for the new flight booked, if this is possible. The previous offer cannot be transferred automatically to the new flight.

I canceled my original offer and now I would like to make another offer. How do I do that?

After you have canceled your initial offer for an upgrade, you can submit a new offer via the Air Serbia website. Alternatively, you can use the links in the original email sent to you inviting you to make an upgrade offer.

What happens if my offer for an upgrade is not successful?

You will receive an email notifying you that your offer was not successful. Your credit card will not be charged and you can travel with the ticket that you already have.

If my offer for an upgrade is unsuccessful, will I be told why?

Numerous factors impact the selection process and therefore we cannot specify why certain offers are unsuccessful.

Can I make a new offer for an upgrade after receiving the email informing me that my offer has not been successful?

No, you will no longer be able to make other offers for the same flight.

Can I choose my seat when I upgrade?

You cannot select your seat when you send your upgrade offer. If your offer is accepted, you will automatically be assigned a seat in Business class. Alternatively, you can choose a different seat during check-in.

Will I be able to use all the Ancillary services I already purchased prior to my offer for an upgrade?

If the ancillaries you have already purchased are offered in Business class, the services will be provided.

Will I be able to use previously purchased Ancillaries for Economy Class, as a part of the amount for my Offer for an upgrade?

This will not be possible.

Will I receive a refund for any purchased Ancillary related to an Economy class service if my offer for an upgrade to Business class is accepted?

If the ancillaries purchased prior to your offer for an upgrade is accepted, are included in Business class, or are not applicable to Business class, Terms and Conditions of each individual purchased Ancillary will apply.

I made a booking for a group of five people under the same booking number. Is it possible to upgrade just for two of the passengers?

No. If you made the booking with Air Serbia, you can contact our Contact Center and ask the agent to split the booking. If you made the booking through a travel agency, you can ask your travel agent to split the booking.

Please note: You can only submit an offer up to 24 hours before the scheduled departure of the flight.

Which documents do I need to show at the airport?

The original ticket and the document issued for the upgrade purchase that you will receive via email (EMD), or the boarding pass issued following web check-in. Bank transaction details (in either hard or soft copy i.e. text message) are not valid proof of purchase.

Will I be served the pre-paid meal I reserved for Economy class, once my offer for an upgrade to Business class is accepted?

Pre-paid meals are only offered in Economy class, and will not be provided in Business class, as Business class cabin has its own meal offer.

PAYMENT

Does it cost anything to make an offer for an upgrade?

For RSD payments you will be charged an amount of 1 RSD for the purpose of validating your credit card. This amount will be returned to your credit card after your offer for an upgrade is accepted or rejected.
When you make an offer in RSD, with a credit card issued by a foreign Bank, the RSD transaction amount will be converted into the settlement currency of the Unicredit Bank (EUR) using rate of exchange published by the National Bank of Serbia. This amount, in EUR, will then be converted into the local currency of your credit card using the rate of exchange of the credit card operator, and that amount will be charged to your credit card.
Air Serbia does not charge any booking fees or card fees for making an offer, however your bank may charge you if the currency of your offer is not the same currency as your bank account. You will only be charged by Air Serbia if your offer for an upgrade is successful.

What forms of payment are accepted for offers?

Accepted payment types include Visa and Master credit cards, debit cards and prepaid cards.

Can I choose any amount for my upgrade offer?

No. The system has a predefined minimum and maximum amount for the offer. You cannot make an offer below the minimum amount or above the maximum amount.

On the offer page, what does the intensity indicator show?

The intensity indicator is a guide that shows the strength of your offer, but it does not guarantee success.

Can I make offers with different amounts for an upgrade on each segment of my flight?

Yes, you can offer different amounts for each segment of your journey, if eligible for the upgrade.

Can I change my offer by entering a higher or lower amount?

Yes, you can change the amount until it is accepted by Air Serbia. To change your offer, use the link found in the upgrade offer email or go to the Air Serbia website dedicated page.

Are there any additional taxes to pay on top of the upgrade amount?

No. All offers are inclusive of taxes and surcharges.

Can I use my Etihad Guest Miles to make an offer for an upgrade?

Etihad Guest Miles are not an accepted form of payment for an offer for an upgrade. However, you can use Etihad Guest Miles to upgrade to Business class by contacting Air Serbia Contact Center, as a separate Etihad Guest program member benefit.

What Conditions of Carriage apply to the ticket after the flight upgrade?

The same conditions apply as for the ticket originally purchased, including costs for changes or cancellations. Original baggage allowance remains the same; excess baggage fees apply.

If I have already submitted an offer for an upgrade and I want to use a different card, how can I change my card details?

You must first cancel your current offer. After this you can make a new offer using your preferred card. If there is a problem with the credit card used for the selected offer for an upgrade, you will receive notification by email with a link where you can enter your new card details.

Will the amount of my offer be refunded if the flight, for which I made the upgrade, is canceled?

If a flight is canceled by Air Serbia, we will try to accommodate you in the higher travel class on the next flight; otherwise, the refund for the entire amount of the upgrade will be credited to the card used for the purchase.

My offer for an upgrade has been accepted, but I would like to cancel my ticket for that flight segment. Will I be refunded for the amount that I offered for the upgrade?

In the event of voluntary cancellation or changes to the ticket, you will not be refunded any amount for the upgrade purchased.

Terms and Conditions

The following terms and conditions ("Terms and Conditions") shall apply to an offer ("Offer") made by you ("you") to Air Serbia A.D., Jurija Gagarina 12, 11070, Belgrade, Serbia ("Airline") for an opportunity to upgrade from the Economy class that was originally purchased by you for travel with the Airline to Business class ("Upgrade"). Offers can only be made on selected flights operated by the Airline under the condition that the passenger has a valid and issued Air Serbia Economy class ticket for the concerned flight.

All persons who submit an Offer must have reached the legal age of majority in their country of residence at the time the Offer is submitted. You shall be deemed to have the authority to act on behalf of and to bind the person or persons named or included on the Offer to these Terms and Conditions.

An Offer, when submitted by you in association with a booking made with the Airline, whether made directly with the Airline or indirectly through other means, and presented to the Airline, shall entitle the person or persons named on the Offer, subject to these Terms and Conditions, to be considered for an Upgrade. If more than one passenger exists in the original flight booking the upgrade Offer applies to each passenger. The offered amount will be multiplied by the number of persons included in the original flight booking. Prior to submitting your credit card details you will see the total amount for the upgrade.

The Airline is under no obligation to accept your Offer, and it makes no assurance that any passenger will be upgraded. The acceptance of the Offer is at the sole discretion of the Airline.

You agree that your Offer remains open for acceptance by the Airline at any time up to 6 hours prior to the scheduled flight departure time. You may revise or cancel your Offer as long as your Offer has not already been accepted by the Airline. Once your Offer is accepted by the Airline, you are legally bound to complete payment for the price stated in your final Offer and you are not entitled to withdraw anymore from your Upgrade, except and to the extent as described in these Terms and Conditions.

Air Serbia will inform the passenger by email if the upgrade Offer has been accepted.

Passengers who have the following tickets cannot take part in the "Bid Your Flight Up” initiative:

  • Tickets for which some types of special assistance have been requested
  • Tickets with group bookings
  • Reservations with Infant tickets
  • Reservations for Unaccompanied Minors
  • Tickets with pets in the cabin
  • Etihad Guest award tickets
  • Staff tickets (duty or leisure)
  • Tickets with codeshare flights

 

In the event the Airline cancels a flight and re-accommodates you on to another flight, any Offer you made in relation to the original booking may be transferred to the new flight(s) subject always to availability of seats in Business class. If, for any reason, there are not enough seats available in the higher class of service to fulfil your Upgrade (only where your original Offer has been accepted), any amounts paid by you for the Upgrade will be refunded to the credit card that was used to pay for the Upgrade. The refund will be set off against any compensation due to applicable legal regulation. If your booking is transferred involuntarily to a flight operated by an airline other than Air Serbia the Airline cannot guarantee an Upgrade to the higher class. In this case any amounts paid by you for the Upgrade will be refunded to the credit card that was used to pay for the Upgrade and the above-mentioned set of rules will apply.

The Airline may accept your Offer at any time between 48 and 6 hours prior to the scheduled flight departure time. In the event the Airline accepts your Offer, your credit card shall be charged the full amount immediately upon acceptance, and the Airline will issue an Upgrade to each passenger included in your original flight booking. The total amount charged will include all applicable pre-payable taxes and fees (if any) for the Upgrade. An Upgrade that has been issued by the Airline cannot be assigned, or transferred, in whole or in part to another person or flight except as specified in clause 8 herein.

The amount on the credit card will appear under the name of "Air SERBIA a.d. Beograd".

For RSD payments you will be charged an amount of 1 RSD for the purpose of validating your credit card. This amount will be returned to your credit card after your offer for an upgrade is accepted or rejected.
When you make an offer in RSD, with a credit card issued by a foreign Bank, the RSD transaction amount will be converted into the settlement currency of the Unicredit Bank (EUR) using rate of exchange published by the National Bank of Serbia. This amount, in EUR, will then be converted into the local currency of your credit card using the rate of exchange of the credit card operator, and that amount will be charged to your credit card.
Air Serbia does not charge any booking fees or card fees for making an offer, however your bank may charge you if the currency of your offer is not the same currency as your bank account. You will only be charged by Air Serbia if your offer for an upgrade is successful.

There will be no refunds, credits, or exchanges once your Offer has been accepted by the Airline, except under the following conditions:

  • The flight for which your Offer was accepted and you were upgraded was cancelled.
  • The flight for which your Offer was accepted and you were upgraded was cancelled, and the Airline re-accommodated you on another flight but in the class of service of your original booking.
  • Your Offer was accepted and you were given an Upgrade, but you were not able to be seated in the upgraded class of service for reasons attributable to the Airline, including, but not limited to, a change in equipment, a delay in the connecting flight that resulted in your missing the connection on which you were upgraded, but excluding reasons attributable to your actions.
  • If the passenger misses the flight following the delay or cancellation of a connecting flight operated by Air Serbia.
  • Illness resulting in hospitalization/death of the passenger in question. Not flying due to hospitalization or death must be proved by a valid hospital certificate or death certificate.
  • Any refund requests should be sent to the following e-mail address: callcenter@airserbia.com
If the refund is approved, the amount paid for the Upgrade will be refunded to the payment card that was used to pay for the Upgrade. The refund will be set off against any compensation due to applicable legal regulation.

 

Should refunds be approved, they will be processed in the currency in which the Upgrade amount was charged. If a foreign exchange rate must be applied in order to complete the refund in the currency of the originally charged Upgrade amount, a generally accepted prevailing rate will be used. This rate may be adjusted to account for conversion and other charges that the Airline may levy. In no respect shall the amount refunded be more than the amount charged in the original currency for the Upgrade.

If the ancillaries purchased prior to your offer for an upgrade is accepted, are included in Business class, or are not applicable to Business class, Terms and Conditions of each individual purchased Ancillary will apply.

The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Offer has been accepted and you have been upgraded, including, but not limited to, cancellation policies, change fees and baggage conditions.
When you upgrade into a higher class please note that Etihad Guest miles cannot be awarded for your upgrade. You can find further information on www.airserbia.com and “Bid Your Flight Up” dedicated page

The Airline does not guarantee specific seat assignments to passengers whose Offers are accepted and who are upgraded.

The amount of Free Baggage Allowance you may carry with you is determined separately and individually for each Flight Segment in accordance with the conditions and limitations applicable to the corresponding Flight Segment and the ticket originally purchased, prior to the Upgrade.

In the event your Offer was accepted and your credit card was charged the Offer amount but the Upgrade was not provided or received, you may apply for a refund provided that the conditions for which refunds are given as described in these terms and conditions have been satisfied. You hereby agree that to claim a refund, you will present the:

  • boarding pass for the flight in question at the time you request the refund
  • e-mail notifying you that you have been upgraded
and you shall contact the Airline through Air Serbia Contact Center within 30 days of the flight departure for which such dispute is being raised.

 

These Terms and Conditions constitute the entire and only understanding between the parties, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof. The Airline shall not archive nor make accessible the contract entered into with you.

The failure of the Airline to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.

These Terms and Conditions shall be governed by the laws of Serbia. Without prejudice to your right under mandatory local laws to initiate legal proceedings before other competent courts, you submit to the exclusive jurisdiction of the courts of Belgrade, for settlement of any dispute which might arise as a result of or in connection with these Terms and Conditions.

Air Serbia reserves the right to modify these Terms and Conditions at its own discretion.

These Terms and Conditions should be read in conjunction with Air Serbia Conditions of Carriage and Privacy Policy and are hereby incorporated into and form part of these Terms and Conditions.

PRIVACY

Pursuant to GDPR (General Data Protection Regulation of EU – 2016/679) and Data Protection law of Republic of Serbia – Air Serbia declares that the personal data recorded at the end of this Offer, as stated in the published terms and conditions, shall be processed, electronically, exclusively to fulfil the contractual obligations arising from the Offer.

Air Serbia will use the company Plusgrade with headquarters at:
1801 McGill College Avenue
Suite 1410
Montreal, Quebec, Canada H3A 2N4

Processing will be carried out in full compliance with GDPR (General data protection Regulation of EU) and EU e-privacy Directive.

Upgrade Your Flight

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