Passengers do not earn additional Etihad Guest points by purchasing and/or using the service.
All passengers who purchased the service are advised to bring along the proof of purchase (in any form - electronic or paper) when travelling. In the event of system error and/or shutdown, Air Serbia would request its passengers to show a valid proof of purchase otherwise the service would not be delivered. Valid proof of purchase is an EMD (received as a confirmation that the service has been purchased)). Payment slip transaction is not a valid proof of purchase.
When at the airport, there is no dedicated Meet & Assist meeting point. Please report directly to either Air Serbia check-in, and/or dedicated Service Desk 90min prior to departure or to the Transfer Desk, otherwise the service might not be delivered.
Service is not available on all stations and routes AirSERBIA operates to. Please find below the list of stations where AirSERBIA can arrange Meet and Assist be provided to as of 23 April 2017. List is given in the following form - city name (airport 3 letter code): Amsterdam (AMS), Athens (ATH), Paris (CDG), Dusseldorf (DUS), Rome (FCO), London (LHR), Milan (MXP), Bucharest (OTP), Prague (PRG), Thessaloniki (SKG), Moscow (SVO), Vienna (VIE), Brussels (BRU), Sofia (SOF), Tel Aviv (TLV), Zurich (ZRH), Ljubljana (LJU), Podgorica (TGD), Tivat (TIV), Larnaca (LCA), Malta (MLA), Saint Petersburg (LED), Pula (PUY), Copenhagen (CPH), Nice (NCE), Helsinki (HEL), Barcelona (BCN), Madrid (MAD), Rijeka (RJK), Zadar (ZAD), Kiev (KBP), Stockholm (ARN), New York (JFK).
Meet and Assist is not provided by AirSERBIA directly, but by 3rd party handlers on behalf of AirSERBIA. AirSERBIA is solely responsible for air transportation as defined by the Montreal Convention. Be advised that service provided as well as the level of the service given may differ significantly from station to station, and depends on what each handler can offer and how they organized and structured the service. However, in the event when passengers believe that promised service has not been delivered, passengers are to contact AirSERBIA passengerresponse representatives directly using the following link and file a written report accompanied with valid evience to support their claims for AirSERBIA. AirSERBIA reserves its right to analyze such cases at its sole discretion on case by case basis.