Irregularities with baggage

We transport thousands of suitcases to their destination every day.

Irregularities with baggage Delayed or lost baggage Damaged baggage

To avoid any potential inconvenience or loss due to baggage irregularities, we recommend you to take out travel insurance before your journey.

In case of any irregularity with your baggage, please report it immediately upon landing to the local Baggage Delivery/Lost and Found Service before leaving the airport.

Checked-in baggage should not include

The following items should not be carried in checked-in baggage:

  • money
  • keys
  • jewelery and precious metals
  • medicaments
  • computers and electronic devices
  • stocks, bonds and business documents
  • passports, personal and irreplaceable documents
  • items of art
  • perishable items and fragile items
  • other items of value that cannot be easily replaced if lost or damaged.

These items should be carried in hand baggage under your care.
However, if you decide to carry any of these items in your checked-in baggage, it will be at your own responsibility and risk. In that case, we strongly recommend you to take travel insurance before your journey.

Limited Release Bag Tag

Air Serbia shall issue Limited Release Baggage Tag for fragile, other inadequately-packed items and perishable items. Baggage with pre-existing damage shall also be accepted as a Limited Release Baggage. The Limited Release Baggage Tag releases the airline from liabilities resulting from any pre-existing damage or unsuitability for transport.

Lost Hang Baggage

Air Serbia shall not be held liable for the loss of hand baggage. If you lose your hand luggage, please report it while you are still at the airport so that we can support you in tracing the lost baggage.

Notes on Limited Liability

Air Serbia adheres to the Montreal Convention for the Unification of Certain Rules for International Carriage by Air which defines the limited material liability of the carrier for the delayed, damaged, destroyed and lost checked baggage as stated in General conditions of carriage and Terms and Conditions of Carriage US/CA.

We are very sorry that your baggage has not arrived and assure you that we will do our best to return it to you as soon as possible. Please report that your baggage has been delayed immediately upon arrival, before leaving the arrivals area at the airport.

Travel documents needed in case of baggage irregularities

In case you notice an irregularity with your baggage you will need the following documents to file a report:

  • Airline ticket
  • Baggage tag receipt
  • Boarding pass

Once received please be sure to include your Passenger Irregularity Report (PIR) in case of delay of baggage or Damaged Pilferage Report (DPR) in case of damage to baggage, to support any future claim or correspondence.

Report a baggage delay

If you discover upon arrival that your baggage is missing, please go immediately to the Baggage Claim/Lost and Found Office at the airport and complete a Passenger Irregularity Report (PIR). You will be given a copy of the report, which you need to retain until the baggage has been returned and all possible claims settled.

The airport where you filed the report is responsible for locating your baggage and will have the latest updates on their search.

You can download Contacts of Lost and Found Offices on the following link:
Contacts of Lost and Found Offices (pdf)

If you would like to see the real time location of your delayed baggage, check its status and location on the following link:
To the baggage tracer

Essentials in case of delayed baggage

We understand that during the time you baggage is delayed you are away from home and may require some essentials (e.g. toothpaste and shampoo). Please keep all your receipts and submit them online.

Delays Beyond 5 Days

In cases where your baggage has not been located within 5 days, please complete this PDF form for each piece of baggage and send it to baggageservices@airserbia.com
Air Serbia
Centar Baggage Tracing
Airport Nikola Tesla Terminal 1
Beograd, Serbia

Report lost baggage

If your baggage has still not been located within 21 days, you can submit a compensation claim.

In order to for us to process this claim, please submit all the requested documentation including your Passenger Irregularity Report (PIR) issued by the Baggage Claim/Lost and Found Office at the airport.
Fill in the compensation claim

In case of delayed baggage, the deadline for submitting claims is 21st day from the date when the baggage should have been delivered to you

In case of lost baggage, the deadline for submitting claims is 21st day from the date when the baggage should have been arrived

Notes on limited liability

Air Serbia has limited liability for checked baggage which arrives late or is lost. In the aviation industry, compensation is limited in accordance with the Montreal Convention, as stated in our Conditions of Carriage and Terms and Conditions of Carriage US/CA.

Air Serbia assumes no liability for delayed baggage that is reported after you have left the arrivals hall at the airport.

In many cases, your personal travel insurance company can assist you with further support in the case of lost or delayed baggage. Most insurance policies cover loss on the basis of the value of the property while, in the aviation industry, only a limited compensation per person is customary. If you have purchased travel insurance, please contact your insurer directly to learn more.

If you notice that your baggage has been damaged, please report this immediately upon arrival, before leaving the airport.

Report damaged or missing items

If your baggage has been damaged or there are items missing, please report this immediately upon landing to the local Baggage Claim/Lost and Found Office, so that a Damaged Pilferage Report (DPR) can be filed. You will then receive a copy of the report with a reference number. Please keep this to track your request.

If you discover that your baggage has been damaged or there are missing items after you have left the airport, you must report this within 7 days by contacting the local Baggage Claim/Lost and Found Office. Once the Damage Pilferage Report (DPR) report has been raised, please complete the claim form below.

Submitting a claim

Fill in the compensation claim

Notes on Limited liability

Air Serbia does not accept liability for damage to baggage that has been caused by normal wear and tear which includes, but is not limited to, the following:

  • Minor cuts, scratches, scuffs, dents, dirt and stains
  • Damage to inappropriately packed items, including fragile items
  • Damage due to over packed baggage
  • Loss of external locks, pull straps, security straps or zipper tabs
  • Items confiscated by airport or security authorities

Air Serbia shall neither bear any liability for damage indicated at check-in through the Limited Release process, or for:

  • Fragile, valuable or perishable articles
  • Baggage which is packed in damaged or unsuitable containers
  • Loss of jewellery, other valuables and money contained in checked baggage
  • Damage to hand baggage, unless such damage has been caused by Air Serbia’s negligence.

Air Serbia shall be liable for damaged baggage to a limited extent in accordance with Montreal convention as stated in our Conditions of Carriage and Terms and Conditions of Carriage US/CA.

In many cases your personal travel insurance company can assist you with further support in the case of damaged baggage or missing items. Most insurance policies cover loss on the basis of the value of the belongings while, in the aviation industry, only a limited compensation per person is customary. If you have purchased travel insurance, please contact your insurer directly to learn more.