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FAQ's - The Extra Flight Club integrating into the Etihad Guest programme

Why is the Extra Flight Club Programme integrating into Etihad Guest?

Following the announcement of the strategic partnership with Etihad Airways, integrating the Extra Flight Club into the award winning Etihad Guest programme will deliver improved benefits, services and flexibility for EFC members. On becoming an Etihad Guest member, you will enjoy more benefits and rewards, including:

  • Immediate rewards – with the 1MileRedemption feature, fly once and enjoy instant rewards.
  • No blackout periods – GuestSeats are available on all flights, and if a seat is available, you can book it.
  • The widest choice – redeem for flights, products or services using the exclusive Etihad Guest Reward Shop. 
  • Miles plus cash – using the Miles+Cash feature, you can redeem flights using a mix of miles and cash that suits your needs. You even earn miles on the actual cash spent on redemption flights.
  • Expanded network – redeem and earn miles on more than 3,000 routes worldwide, with Etihad Airways and its partner airlines, including airberlin, Virgin Australia and American Airlines.
  • PointsPay – convert your miles to cash to spend at over thirty million outlets worldwide.

Also, as an Etihad Guest member, you will automatically be able to earn Etihad Guest Miles with the entire Etihad Guest Partner network worldwide, which includes international hotel chains, car hire companies and retailers as well as 20 airline partners.

What will happen to the Extra Flight Club?

The Extra Flight Club (EFC) will cease operation on 28 October 2013, and we invite you to join Etihad Guest to start earning Etihad Guest Miles on all Air Serbia and Etihad Airways flights.

What will happen to my flown coupons which I have not claimed as Bonus Tickets?

Current EFC members will be able to register their existing coupons by 15 November and redeem them for flights until 31 December 2013. Please follow the standard redemption procedures and visit your nearest Air Serbia office to book your flights. You will have until 30 October 2014 to use your bonus tickets.

Can I still keep collecting flown coupons towards a bonus ticket?

You can collect flown coupons until 27 October 2013. After this date flown coupons will not count towards your bonus tickets.

What is Etihad Guest?

The award-winning loyalty programme, Etihad Guest, was launched in August 2006 and quickly established itself as one of the airline industry's fastest-growing and most innovative loyalty programmes. Etihad Guest now boasts more than 2 million members. The programme offers members the opportunity to accumulate Etihad Guest Miles on flights with Etihad Airways as well as many global airline partners such as airberlin, Air Seychells, Virgin Australia, and American Airlines. Members also enjoy accruing miles with our global partners, ranging from hotel accommodation and car rental to retail and financial products. Etihad Guest members can redeem against a selection of flights on more than 3,000 routes and more than 6,000 non-flight rewards on the Etihad Guest online Reward Shop or converted to make cash payments in more than thirty million retail outlets worldwide with PointsPay – an unmatched loyalty proposition.

How do I become a member of Etihad Guest?

You can join the Etihad Guest programme by visiting www.etihadguest.com and completing the online enrollment form. Additionally there will be enrollment forms available at Air Serbia operated airports and Air Serbia offices.

What will it cost me to join Etihad Guest?

Joining Etihad Guest is free, simply and easy. Visit www.etihadguest.com to join today.

When can I start collecting Etihad Guest Miles?

You can start collecting Miles from 28 October 2013.

Does Etihad Guest have tiers and how do they work?

Etihad Guest currently has four tiers; Etihad Guest, Etihad Guest Silver, Etihad Guest Gold and Etihad Guest Gold Elite. Fly regularly as a guest of Etihad Airways and rise quickly through four unique tiers of the Etihad Guest programme, enjoying even more benefits as you travel. The more you fly with Etihad, the higher you'll go.

What if I don't want to join Etihad Guest?

The EFC programme will be integrated into Etihad Guest on 28 October 2013, which means the EFC programme will cease operations. You will, therefore not be able to collect flown coupons towards bonus tickets after the 27th of October 2013.

On what flights will I be able to earn miles?

All Etihad Airways and Air Serbia flights. Additionally, you can earn and redeem miles with 20 additional partner airlines. For a full list of airline partners, please visit Etihad Guest Airline Partners.

On what flights will I be able to redeem miles?

All Etihad Airways and Air Serbia flights. Additionally, you can redeem miles with 19 additional partner airlines. For a full list of airline partners, please visit Etihad Guest Preferred Airline Partners and Etihad Guest Airline Partners.

How will I be able to spend my miles?

Etihad Guest has many exciting ways in which you can spend your miles.

  • PointsPay – Convert your Etihad Guest Miles into cash with PointsPay, to spend at thirty million outlets worldwide.
  • Etihad Guest Reward Shop – You can choose from over 6,000 products, from useful travel accessories, elegant household items, jewelry, electronics and much more.
  • Redemption flight – use your miles to pay for your flights on Etihad Airways, Air Serbia or any of our other 20 airline partners
  • Excess Baggage – Pay for additional baggage allowance when traveling with Etihad Airways.
  • Upgrades - Spoil yourself by getting an upgrade using miles to the next higher cabin.
  • Raffles - You can also redeem your Etihad Guest Miles for raffle tickets to enjoy "money-can't-buy" experiences.
  • Donate your Miles – Feeling generous, you can choose to donate your Miles to the less fortunate.
  • Etihad Holidays – Whether you are in need of a peaceful break or thirsty for a new adventure you can book miles.

Are there any other benefits I will receive by joining Etihad Guest?

Etihad Guest is unlike other airline loyalty programme. It's flexible, luxurious – and designed exclusively around guests. As you rise through the tiers, you will be able to enjoy even more benefits as you travel. The more you fly with Etihad and Air Serbia, the higher you'll go. For a full list of our benefits please visit our website; Etihad Guest Tiers. Our benefits include:

  • Lounge Access
  • Excess baggage allowance
  • Priority check-in
  • Priority baggage
  • Priority boarding
  • Fast track Immigration

How long will it take to receive my new Etihad Guest Card?

You can expect to receive your new Etihad Guest card in the post within 6-8 weeks once you have earned 250 Etihad Guest Miles or completed your first flight. Delivery times can depend on local postal services, so please be patient. If you have not received you card within 10 weeks, please contact the Etihad Guest Service Center.

Can my family join the Etihad Guest programme?

When any member of your Family Membership travels with us or one of our partner airlines, 100% of the Etihad Guest Miles earned by the Family Guest will be transferred to the Family Head's account, along with any bonus miles earned. You don’t need to travel together to accrue all the benefits of Family Membership.

Family Guests enrolled in a Family Membership continue to receive 100% of the Etihad Guest Tier Miles they earn and carry on receiving all their personal tier benefits - so they'll also be eligible for promotion to Etihad Guest Silver and Etihad Guest Gold, and all the benefits of membership of these exclusive premium tiers.

*Tier benefits are non-transferable. Each member within a Family Membership will maintain and continue to enjoy the benefits according to their own Etihad Guest tier level based on their individual travel. 

To enroll your family into the Etihad Guest programme, please click here.

Who can I contact if I have any questions?

If you have any questions or queries regarding the integration of the Extra Flight Club into Etihad Guest, you can email extraflightclub@etihadguest.com, or you can call the Etihad Guest call Center or Air Serbia offices on the numbers listed below.

  • Air Serbia - 0800 111 528 (within Serbia), +381 11 311 21 23 (outside Serbia)
  • Etihad Guest – 800 48378 (within UAE), +971 800 48378 (outside UAE)

What if my Etihad Guest Miles have not been credited to my account?

Etihad Guest Milje se automatski zaračunavaju u korist Vašeg računa kada letite sa nama. Možete sticati Etihad Guest Milje:

  • Od dana učlanjenja,
  • 3 meseca pre dana učlanjenja i 
  • 6 meseci posle dana učlanjenja

Ukoliko određene Etihad Guest Milje koje ste stekli nisu zaračunate, uputite nam elektronsku poruku na adresu retroclaims@etihadguest.com.